Game extremely slow

I will not blame the player for my mistakes · May 2020

In Belgium. Using a vpn on my phone to germany, makes the game load, but otherwise it takes like 10 minutes.
I see reports of other users on facebook as well. Don't know their countries.

HaBlack · May 2020

It is same for me in Croatia, same issue on Android, Steam or iOS. Logging in taker forever....

Uluru · May 2020

Can't login in Germany. Both WiFi and LAN

[S47] ELiL · May 2020

Uluru wrote: »

Can't login in Germany. Both WiFi and LAN

same here (germany, too)

HaBlack · May 2020

/SSR/ Tichy · May 2020

works for me on mobile in germany, extremely slow on the line. Same problem as recently it seems. Either go mobile or via a vpn...

Seven of One · May 2020

I'm getting kicked and issues logging in sometimes. I'm in the UK, I might try mobile network

Imokles · May 2020

Yes, once again extremely slow for me as well in Germany on iOS and PC. As usual, logging in via VPN works. And as usual, the official answer will be that is is beyond their control.

Zombie Squirrel · May 2020

U wanna share ur internet provider as well?

Avatrunei · May 2020

This must be a Tilting Point problem solely, since my WLAN works with other games perfectly. If I turn off WLAN and use mobile internet instead, I am able to login normally.

Zombie Squirrel · May 2020

guest_1037599502354433 wrote: »

This must be a Tilting Point problem solely, since my WLAN works with other games perfectly. If I turn off WLAN and use mobile internet instead, I am able to login normally.

No its not, its probably a routing issue(like the many times before when it happened). Different provider use different routes to TP servers, and its not connected to other applications you run. All other online stuff can just work out fine. And btw you already proved its not a TP issue, since by using mobile u could log in immediatly.

HaBlack · May 2020

Zom[BAD] Squirrel wrote: »

guest_1037599502354433 wrote: »

This must be a Tilting Point problem solely, since my WLAN works with other games perfectly. If I turn off WLAN and use mobile internet instead, I am able to login normally.

No its not, its probably a routing issue(like the many times before when it happened). Different provider use different routes to TP servers, and its not connected to other applications you run. All other online stuff can just work out fine. And btw you already proved its not a TP issue, since by using mobile u could log in immediatly.

You are correct in case this is one provider and there is only login issue as there is probably interconnectivity broken somewhere.

But I tried three different providers and different platforms (Steam, Android, iOS), and even tried VPN from several countries and I can login but it is so slow it is almost unplayable. One skirmish fight for me lasts about 2-3 minutes.

Shan · May 2020

I am sorry everyone, as I have to say too often lately sadly, this is not an issue we have any control on.

I wish there was an reliable internet map to show where internet routing is failing, that would be helpful.

Blutherra · May 2020

Well, i am trying to log into the game from Austria and its not even loading at all for more than 5h now. I tried Steam and the iOS App, also different carriers (mobile and cable). In addition to that, the entire disruptorbeam.com domain is taking ages to load.

According to trace, the problem hop is located in the Netherlands (what a surprise -.-): (https)ipaddress.is/93.191.173.69

Fun fact, if you have any problems with peering in europe, the source of your problem is usually located in the Netherlands. Maybe we should think about moving the backbones to a more .. stable location.

I will not blame the player for my mistakes · May 2020

Shan wrote: »

I am sorry everyone, as I have to say too often lately sadly, this is not an issue we have any control on.

I wish there was an reliable internet map to show where internet routing is failing, that would be helpful.

Until it isn't, and it's the network card on a TP server. ;p

KaiRo · May 2020

For me, it seems to be back, but I could not load the game today any time I tried before now. FWIW, I could also not log into this forum when I could not get into the game. Everything else on the Internet worked fine, though.

General Khazaan <))) [TLA] · May 2020

Shan wrote: »

I am sorry everyone, as I have to say too often lately sadly, this is not an issue we have any control on.

I wish there was a reliable internet map to show where internet routing is failing, that would be helpful.

Hey Shan,

there are tools around to visualize the internet packages travelling the IP-addresses and various servers if one is not an It professional, using the onboard /iptrace commands and such.

the packages do travel via nodes of Frankfurt and the Netherlands via "Level 3" Networks (glass fibre) through the ocean and end up with some hiccups at Seattle, Amazon S3 Servers - which are rented by Tilting Point (or Disruptor Beam ... whatever ... you should know it better who is doing the operational business).

I also looked into your server load balancing by "CloudFlare" technologies, and there seem to be some server misconfigurations.

Anyway ... as routing of IP is not working properly if on IPv6 (instead of old IPv4), maybe a server reset on your part might help?

Anyway, it is ridiculous funny that your game (servers) tell me, that the game is not connected to the internet, while I am watching Netflix and writing this post. This is not an issue of our internet providers but your (rented) game servers ...

BTW: I pinged/traced stt.disruptorbeam.com as a game server (as this was the last one I knew and you seem to not have changed the servers, even with new ownership yet)

Ready and willing to send further data for analysis ... just send me a PM

Edit:

Addition to "Load balancing/server request for data processing"

As this skirmish means, that many people are running the game at the same time for a constant time - compared to faction events, where players are online only for a limited time to collect and send off new shuttles every - let's say 90 minutes - that makes a difference in data requests ... if that makes sense.

Shan · May 2020

Thanks for all this, I will forward it to people better equipped than me to make sense of it

Shan · May 2020

On our social pages I see reports that things have improved, is that the case for some of you as well?

Gul Duhan · May 2020

Hi there, it seems to be resolved since an hour or two.
Thanks for looking in to it everyone, and you for checking in Shan.

Shan · May 2020

Gul Duhan wrote: »

Hi there, it seems to be resolved since an hour or two.
Thanks for looking in to it everyone, and you for checking in Shan.

Glad to hear it

I will not blame the player for my mistakes · May 2020

just tried without vpn, and yes, everything loaded normal.

Avatrunei · May 2020

Everything works in normal parameters again.

General Khazaan <))) [TLA] · May 2020

Shan wrote: »

On our social pages I see reports that things have improved, is that the case for some of you as well?

Yes indeed. Access to the game is possible again. Thank you for sorting it out (or let the tech girls sort it out °°)

NoNameNamer · May 2020

I can't seem to make a new thread so I am reviving this one. The game is currently unplayable and cannot log in most of the time. When I do log in, the game is extremely laggy and sometimes the server just doesn't respond at all. Others from central and east EU have reported this issue today in our Discord community.

[edit] I've connected to a US-based VPN server and the game is playable.

Cuttysark · May 2020

This is indeed, even in the U.S., STILL a "server issue" and not in any way, shape, or form due to a user's form of access to the internet. Sorry, but that is how it is TP.

Katla · May 2020

Sweden here. Currently on minute 6 or 7 stuck on Activating Combadge.

Seven of One · May 2020

I appreciate you don't think this is your fault TP or WR or DB, but I cannot log in either. Various players have had various issues all day and I can access other sites and games, just not this game.

I mean shuttles are of course a big issue but my main problem is everytime the game is down I eat a biscuit and now I'm curvy and rapidly running of biscuits which in my house is kinda a national emergency so I'd really appreciate it you could like not have a broken game.

MrGaryB123 · May 2020

I cant get on despite trying half of this afternoon, stuck on Activating combadge, got on once where my ship was in space with no menu options... lost my voyage recall.... tried on wifi and mobile data. Turned my phone off and on, other apps work....

MrGaryB123 · May 2020

interesting how its not picked up my name change...

Zombie Squirrel · May 2020

guest_1133520783473664 wrote: »

I cant get on despite trying half of this afternoon, stuck on Activating combadge, got on once where my ship was in space with no menu options... lost my voyage recall.... tried on wifi and mobile data. Turned my phone off and on, other apps work....

Same here Vodafone WiFi...switching to mobile LTE
and Telekom worked though.

So it‘s another routing issue and not TP‘s fault.

Game extremely slow

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