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DScottHewitt wrote: »

STT Community wrote: »

Greetings @IceCat , I appreciate the feedback and the good manners you have when communicating with us, we truly appreciate this kind of posts. All of those issues have been addressed or tickets have been created. I understand the frustration, specially if the issues come from way back in the day. I'll make sure to create proper report on these topics and follow them up with the team.

We always pass your thoughts (even though answers can sound robotic from time to time, but we attempt to no do that). Our team never intends to disregard legitimate concerns or complaints, we aim to solve as many issues or inconveniences our Captains might have, but I can understand when certain situations might give that perception.

Regarding the Maab crew all players who opened a ticket should have been provided with one, please contact us if you didn't receive it at the end. Additionally, sending everyone an extra Maab would have provided 2 crew for those who managed to acquire it through the event, even though it is hurtful ofc we believed the approached would seem better the way we did it. Still I will make sure to let the team know of other ways for compensation.

Apologies if we sound defensive, we just aim to provide as much help and support to you Captains. LLAP

No offense meant. I'm just asking respectfully.

How, exactly, would just sending everyone a copy of Maab been "hurtful" to the company? It's just ones and zeros on a server.

Much better Crew has been sent out before for much more minor issues, without players being made to feel like they were Oliver Twist holding an empty gruel bowl.

And the good will such a simple gesture would generate with players would be literally priceless. You are saying something totally different from what Ben said. You are saying "everyone who sends in a Ticket", but Ben said only the one thousand players who finished between 1501 and 2500. Which Ice has already said excludes them because they were a little outside that window.

I'm more than willing to participate in doing the right thing. I did not ask for a copy of Maab, even though I finished at right around 1855, even with having problems the entire weekend. {I literally moved up 2000+ Ranks in the final hours, even with the problems being worse. Another 356 Ranks was clearly doable if I had not been getting constant errors and the "hailing Starfleet" message after every Battle and after clicking to receive every Reward after a Battle.}

I'm saying right now, please send the copy of Maab I did not send a Ticket to claim to Ice.

Thank you @DScottHewitt for saying this. The support is appreciated and the gesture means a lot 🖖🏼

Thank you @STT Community for responding. I appreciate that you did. I will try to address each of your points individually.

STT Community wrote: »

Greetings @IceCat , I appreciate the feedback and the good manners you have when communicating with us, we truly appreciate this kind of posts. All of those issues have been addressed or tickets have been created. I understand the frustration, specially if the issues come from way back in the day. I'll make sure to create proper report on these topics and follow them up with the team.

We always pass your thoughts (even though answers can sound robotic from time to time, but we attempt to no do that). Our team never intends to disregard legitimate concerns or complaints, we aim to solve as many issues or inconveniences our Captains might have, but I can understand when certain situations might give that perception.

You stated that "all of those issues have been addressed or tickets have been created." If these issues we have brought up are genuinely being worked on, that would certainly help ease player concern.

Perhaps more communication on progress, what is being done to correct an issue, what issue is currently being worked on, etc. would help reassure players. We can then see first-hand that our concerns are being taken seriously.

Unfortunately, when there isn't this type of communication, especially for issues that have been ongoing for years, it creates the perception that they are not being addressed. Rightly or wrongly.

We can only go by what we see happening (in-game) and hear (what we are told by management/staff). When there is a disconnect between the two, we are understandably going to have questions/doubts.

I hope you would consider this suggestion to hopefully prevent similar concerns in the future.

STT Community wrote: »

Regarding the Maab crew all players who opened a ticket should have been provided with one, please contact us if you didn't receive it at the end. Additionally, sending everyone an extra Maab would have provided 2 crew for those who managed to acquire it through the event, even though it is hurtful ofc we believed the approached would seem better the way we did it. Still I will make sure to let the team know of other ways for compensation.

If the delays in receiving Maab/compensation/etc. are due to a backlog, I think most people would be patient, as long as we knew we were for sure going to get our copy.

I did submit a ticket and was told I would not be getting one. So again, there is a disconnect between what is being said here, and what has been said by support. The mixed messaging doesn't help the situation and only causes more problems and dissatisfaction amongst players.

Can you then please confirm that I will receive Maab and when I will be getting it?

As for giving all players a copy as a gesture of good faith, I honestly don't understand why it would be a problem. He isn't a powerful crew, his event is now over, and there is precedent for it in the past.

My memory is a little fuzzy on which specific crew, but I believe you decided to award copies of an Adira to all players in the past, as one example, when widespread problems occurred during an event. So doing similar with Maab would be in line with past decisions made by management.

As others have said, this has been done before and would go a long way to settling this issue and allowing us all to move forward.

Again, I think we all want to feel a fair compromise has been reached in this matter. I don't think either side, yours or ours, wants to continue to drag this out any longer. Thank you again for responding, and I hope to hear back soon.

APOLOGIES FOR THE EDIT, BUT I DID FORGET ONE THING

I also wanted to bring it to your attention that these same issues also occurred during thr event that just finished. While it did prevent me from ranking higher than I did, and would have been able to if not for the server issues, I was able to place within the top 1500.

I am not asking for any compensation on this matter, but did want to make sure it was brought to your attention.

STT Community wrote: »

Greetings @IceCat , I appreciate the feedback and the good manners you have when communicating with us, we truly appreciate this kind of posts. All of those issues have been addressed or tickets have been created. I understand the frustration, specially if the issues come from way back in the day. I'll make sure to create proper report on these topics and follow them up with the team.

We always pass your thoughts (even though answers can sound robotic from time to time, but we attempt to no do that). Our team never intends to disregard legitimate concerns or complaints, we aim to solve as many issues or inconveniences our Captains might have, but I can understand when certain situations might give that perception.

Regarding the Maab crew all players who opened a ticket should have been provided with one, please contact us if you didn't receive it at the end. Additionally, sending everyone an extra Maab would have provided 2 crew for those who managed to acquire it through the event, even though it is hurtful ofc we believed the approached would seem better the way we did it. Still I will make sure to let the team know of other ways for compensation.

Apologies if we sound defensive, we just aim to provide as much help and support to you Captains. LLAP

No offense meant. I'm just asking respectfully.

How, exactly, would just sending everyone a copy of Maab been "hurtful" to the company? It's just ones and zeros on a server.

Much better Crew has been sent out before for much more minor issues, without players being made to feel like they were Oliver Twist holding an empty gruel bowl.

And the good will such a simple gesture would generate with players would be literally priceless. You are saying something totally different from what Ben said. You are saying "everyone who sends in a Ticket", but Ben said only the one thousand players who finished between 1501 and 2500. Which Ice has already said excludes them because they were a little outside that window.

I'm more than willing to participate in doing the right thing. I did not ask for a copy of Maab, even though I finished at right around 1855, even with having problems the entire weekend. {I literally moved up 2000+ Ranks in the final hours, even with the problems being worse. Another 356 Ranks was clearly doable if I had not been getting constant errors and the "hailing Starfleet" message after every Battle and after clicking to receive every Reward after a Battle.}

I'm saying right now, please send the copy of Maab I did not send a Ticket to claim to Ice.

cmdrworf wrote: »

Just for reference, when was the date of the last update. I honestly can't remember which means its been too long.

July 19, 2023

Honestly anyone who completed the Threshold Rewards should have gotten him. We all cared enough to 350k despite the problems in the event.

And why was a ticket to support necessary? You couldn't just generate a list of those who finished from 1501 to 2500 and send them a copy?

Seems like a lot of unnecessary support tickets.

Frank? wrote: »

At the end of the day, it's a card collecting game. I am here to collect and max cards. I have the resources to win any event of my choice, at any time, as long as I have the hours over the weekend to do it. I choose not to, as I have done it already, the achievement is gone. Hopefully someone new can win instead.

Is this you?!



Sorry, the timing was too perfect, I had to do it!

My hope is you did this on purpose and were waiting for somebody to point it out, and I will conclude by saying I have tremendous respect for the bit!

I always found it odd that a nobody cadet in the academy is stabbed in the back and they can save him. But a very important person for the peace effort is stabbed on the promenade and the super genius doctor is on the scene in seconds but they pronounce him dead immediately with no attempt to help. Because plot.

Shadowconmaster wrote: »

The holoprograms and science experiments aren't an issue anymore. You will generally get 1 every mission you run now that the change occurred.

My personal "bottleneck" used to be the higher level Security Codes. Especially since you cannot do 0*>1*>2* upgrades. I started checking every time someone I was leveling had Security Skill. Before training up to unlock the Equipment Slots, you can build multiples of higher levels from 2*.

So, now I upgrade any that I have more than 100 of to the highest level I can. Get enough 2* Security Codes mining Shuttles for Holoprograms to stay on it.

I think if you quit playing today and came back in 3 years or so your playing style might change a bit. Especially when there are hundreds of new characters, different game features and other changes.

I don’t mind spending money in the game but try to hold out for offers that are really good. I never pick up the standing dilithium offers for example. I’ve maxed out on crew slots so I use dilithium for new packs, gauntlet, and getting extra valor several times a week.



Pretty pleased with my progress and hope to close a few more gaps.

For my part, let me apologize if my words are taken as rebuke or implying you are doing it wrong. I think most comments are simply to offer a way of seeing there are other methods of play. My method works for me. As far as it goes, my absolute best advice is to save dilithium for crew slot sales. Pulling new cards from packs can wait, generally. When you have 800 crew slots, a whole lot of the other issues change. I don't see a problem with slowly advancing crew over time (except those who are key for certain events or specific needs). But I have plenty of space. I can understand the need to replicate so much if you have to cycle crew. Again, I'm just sharing with the goal to help. No criticism or dismissl of other methods.