Bugs/problems with icons and event
Hello,
I have the same problem like many other players:
First of all, they‘re several icons missing, so I can’t get my daily rewards and dilithium (I have a monthly card). Second, I can’t take part in the event, because the icon for it disappeared and in the fractionmissions, the event isn’t available. Third, when I click on ‚options‘ , the log in screen pops up, but I can’t read messages or do anything else like click on the support button. And fourth the icons for the map and the timeportal are grey so I can’t click on them and do something. All in all I’m unable to play ether the game or the event.
My brother has the same problems and as I have read, other players have it to.
Please help us, so we are able to play the game.
Thank you very much!
MagicHD
I have the same problem like many other players:
First of all, they‘re several icons missing, so I can’t get my daily rewards and dilithium (I have a monthly card). Second, I can’t take part in the event, because the icon for it disappeared and in the fractionmissions, the event isn’t available. Third, when I click on ‚options‘ , the log in screen pops up, but I can’t read messages or do anything else like click on the support button. And fourth the icons for the map and the timeportal are grey so I can’t click on them and do something. All in all I’m unable to play ether the game or the event.
My brother has the same problems and as I have read, other players have it to.
Please help us, so we are able to play the game.
Thank you very much!
MagicHD
0
Comments
Hi and welcome!
Could you please try again?
I upgraded my phone to a Samsung galaxy s8 active frtom the s6 today. after logging into my account on the new device I experienced the same icon display issue. when it logged me our of the old device it changed the display to the new device.
I've already sent in a manual support ticket and awaiting response. Never had this issue before. My voyage died because of it and I can't even refill or purchase anything.
I also can't login to my connected game account to the forum because it keeps redirecting me nonstop that it errors out. I've tried all suggested things.
VIP 14, captain level 68, On Samsung s6 and s8 active, account name [EV3]grunt life.
Edit: May I please get a response to remedy this asap? I spend money on this game and I am missing out on holiday offers as a result. I also cannot see the events currently occuring. I've tried force closing, accessing on my previous device, reinstalling, etc. I am out of ideas.
edit2: issue is also showing on steam. platform for me.
Anyone know how to get people back from a Voyage through some other means then the bottom right button? My crew situation would be better if I could merge the new people with the people who are on the doomed Voyage.
I've had to spend some DIL that I didn't want to spend to increase crew size until this is fixed. Assuming it does get fixed, can I get that DIL refunded and the 5 crew spots removed? I wasn't planning on buying those spots.
Hi,
Have you submitted a ticket to Player Support? There are some UI issues that can result from switching between devices, and in those case, the only way to solve it (for now) is for Player Support to manually fix your account.
In case you need the link:
https://startrektimelines.zendesk.com/hc/en-us
Civilian, Brand and Marketing
Ex-Disruptor Beam
Hi,
Have you submitted a ticket to Player Support? There are some UI issues that can result from switching between devices, and in those case, the only way to solve it (for now) is for Player Support to manually fix your account.
In case you need the link:
https://startrektimelines.zendesk.com/hc/en-us
Civilian, Brand and Marketing
Ex-Disruptor Beam
Thanks a lot for the heads up! I just started playing last week and was enjoying it enough to put money into it (and to support Rich Gallup!). It gives me hope that there's a known fix.
I've sent in two tickets (one for Android and one for Steam), because I didn't realize that the issue was related (whoops!). I sent both tickets through the game app. Do those tickets go to the same place as your link?
They do, and we will merge the 2 tickets
Could you walk me through the steps you took exactly when you logged in on Steam?
To Shan:
1. I installed the game for the first time and the beginning intro played for the first time and I couldn't find a place to log in.
2. I played until I could log in and then logged in with my DB acct (this required me to change my password since I couldn't remember it and I think my phone's game is signed in through Google's game launcher). I suspect that changing the password at this time might be a problem as I now had my game acct linked to two different logins?
3. At this point, the game was running slow but I didn't realize that there was a problem as I had never played the Steam version and thought it might be different. So I bought the DLC pack and then started the game on my phone. I'm unsure if I logged out of Steam at this point.
4. The game on the phone app was broken at this point, so I closed it (after sending that initial ticket).
5. I started the Steam version (or continued it) and closed and restarted it. At this point, I tried a few things such as trying to link a Facebook acct (a third login...which was probably dumb in hindsight and also reset my progress which didn't actually do anything, thank goodness!)
6. I closed Steam and have not touched it since (both versions have the same problem). At this point, I can play a limited and broken version of the game on my phone (I can't access my characters on their Voyage or start a new one. There is no backwards way of getting into Voyages I also can't get into events. This part is interesting as the backward way to get into events says I am not level 8, but the backwards way of seeing my Capt level shows I am well past that point. I also can't spend my ship schematics to upgrade my ship. I can do almost everything else through backward means (for example, I can get to my crew to upgrade by pretending to spend honor on Kahless who I cannot afford which sends me to the crew manifest to sell crew).
7. Anyway, that's where I stand. I've seen several people who have this problem and it was fixed for all of them (just as the individual above), so I suspect that this will get fixed eventually. Some people have had the problem come back and get fixed again. I hope that the above will help to fix the problem more permanently! Let me know either here or on my ticket if you want more info, though, I may not have much more to offer. Good luck!
If anyone else would like to contribute what they did prior to getting in this situation it would be most helpful - thank you!
Is there any update on this issue? I still cant retrieve people from the voyage I sent off on the 3rd nor participate in events. Everything else has to be done through "creative navigation."
Thanks!
My name's account is SALKOTHUS...
So I tried to install it and log in using my credentials. And than thats where it went wrong. Bugged UI there and after logging back to phone it looked the same wrong. So I created the ticket. It seems there is something wrong with Steam version and account linking. Hope for a quick fix. Wondering if I get any of daily Dilithium refund as it seems this takes a few days to fix from previous posts.
Support pourra arranger cela pour vous, il faudra un peu de patience par contre. Toutes nos excuses.
Sending more than 1 ticket for an issue is not necessary. I am sorry you are encountering this problem, we will get back to you as quickly as possible.
I am sorry you are having this issue as well, your ticket has been received but I do not see a DBID mentioned. Please update your ticket with the long number you see on the screen when the game is loading. This will speed things up. Thank you!