How long "Really" before tickets can be expected to be assigned or investigated?
Grae Wolfe
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I submitted a ticket for a stalled Voyage on September 23rd. Besides the auto-mailer I have not received any response or action on the ticket in 12 days. The only activity is when I asked about an updated in the ticket itself.
I filed tried to recall my voyage and it "ran out of fuel" trying to come back after 2 days. I submitted a follow up ticket. (2nd in the list) I noticed Shan's post that responses were slow and could take a week. I have waited 5 days longer then that and STILL no response. I will restate my question:
What is required to get support to acknowledge a request?
Greg aka Grae Wolfe
I filed tried to recall my voyage and it "ran out of fuel" trying to come back after 2 days. I submitted a follow up ticket. (2nd in the list) I noticed Shan's post that responses were slow and could take a week. I have waited 5 days longer then that and STILL no response. I will restate my question:
What is required to get support to acknowledge a request?
Greg aka Grae Wolfe
0
Comments
Oh, and as someone who worked tech support in another life: avoid submitting a new ticket asking about a previous ticket, all you end up doing is recycling the queue which pushes your actual ticket response time back. Kinda like if you call a phone line and hang up when you are on hold which just puts you all the way to the end of the queue all over again if you call up again.
With all that said, given how new voyages are I imagine there are a lot of tickets about them, and so not only do they have to open all those tickets they also are compiling data on how many people have the same issue, and then they have to ask QA/TS if they have duplicated the problem or know how to fix it already, etc.,
"When the people around you are all one way and you're not, you can't help feeling like there's something wrong with you." -B'Elanna Torres
"Simulations can't prepare you for the real thing. Nothing can." -Dr. Julian Bashir
"There's no room in justice for loyalty, or friendship, or love. Justice, as the Humans like to say, is blind. I used to believe that. I'm not sure I can anymore." -Odo
"Sleep, there's no such thing. It's just an old space tale like Sparkle dancers or Klingons with a heart of gold. " -Montgomery Scott
"Heghlu'meH QaQ jajvam"? No, "Ib'tuur jatne tuur ash'ad kyr'amur."
Waiting is agonising, as I too discovered. Unfortunately you can't take any issues higher than at present as DB live in internet land, wherein there are no laws or statutes. You can continue to wait however, and I found the CS team very helpful once they bothered to reply.
I suggest noting down as you play ALL of the problems your issue has caused - they are cumulative when you consider them fully. For example reduced chrons from one event leads to reduced in the next, leading to more and more and more.... you should be compensated not only for what you've missed out on (OP case is chrons, rations, crew and more from faulty voyage) directly, but also the after-effects of missing out. Perhaps, once DB realise the level to which gameplay is affected, they'll start to do a better job.
Captain level 50, approaching 100 immortals
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