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Performance issues 05/06

Seven of One Seven of One ✭✭✭✭✭
edited May 2019 in Engineering Room
Several fleet mates are reporting significant issues in game.

Kicked from our fleets, gauntlet isn't working, unranked in arena
Ten Forward Loungers - Give Your Best, Get Our Best!
Check out our website to find out more:
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Comments

  • *Nomad* {PoF}*Nomad* {PoF} ✭✭✭✭✭
    Same here.........
    Founding ADM - PoF family of fleets (POF, POF2 & POF3) - Dear TP: Non sequitur. Your facts are uncoordinated.
  • Paladin 27Paladin 27 ✭✭✭✭✭
    You get this at log in and then everything In game when you click play is broken

    rnjn0o20xhit.png
  • Happydad ChipmunkHappydad Chipmunk ✭✭
    NoMethodError (private method `select' called for nil:NilClass):
    lib/platform/player_ban_util.rb:90:in `get_ban_status_from_entitlements'
    lib/platform/player_ban_util.rb:73:in `get_ban_status'
    lib/platform/concerns/player_ban_check.rb:22:in `check_player_ban_status'
    app/controllers/application_controller.rb:23:in `block in process_action'
    app/controllers/application_controller.rb:22:in `process_action'

    Error I just received....
  • WizzdomeWizzdome ✭✭✭
    I am getting this message... when starting the game it finishes loading but the chat feature comes up blank and loads nothing...q8wobc8growz.jpg
  • AldudeAldude ✭✭✭✭✭
    I am also getting the same thing
    Fleet Admiral of NCC UK Midlands."Leave any bigotry in your quarters. There's no room for it on the bridge." - J.T. Kirk, 2266
  • Seven of One Seven of One ✭✭✭✭✭
    uwmsyokw0qvg.jpg

    My alt gets this. We've had players thinking we've kicked them 😱
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • WebberoniWebberoni ✭✭✭✭✭
    Ditto.

    I can login, but then multiple errors:
    - not part of a fleet
    - all messages are missing
    - all stockpiled assets are missing (ie: premium 10-packs, supply kits, etc..)
  • WizzdomeWizzdome ✭✭✭
    Paladin 27 wrote: »
    You get this at log in and then everything In game when you click play is broken

    rnjn0o20xhit.png

    got same error and right after there was no chat it loaded up blank i thought that error was related... I am guessing this is a server down issue of some sort...
  • ShanShan ✭✭✭✭✭
    I grouped 2 threads into 1, we are experiencing performances issues at this time. Stay tuned.
  • ShanShan ✭✭✭✭✭
    It should be resolved now, please restart and let me know how things stand on your end, thank you!
  • Seven of One Seven of One ✭✭✭✭✭
    Tf! I'm back in my fleet. Thanks @Shan 🤗
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • EbolsonEbolson ✭
    Works. Thanks Shan for info
  • ShanShan ✭✭✭✭✭
    Yay, thank you for letting me know :)
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Just restarted and now it shows me fleetless?
    •SSR Delta Flyers•
  • EbolsonEbolson ✭
    edited May 2019
    Same issues are back :/

    EDIT: Works again :)
  • [TFA] Shin's On[TFA] Shin's On ✭✭
    I'm still having issues as well. Most game features are inaccessible/unplayable (fleet, time portal, gauntlet)
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Its down again.
    •SSR Delta Flyers•
  • HaBlackHaBlack ✭✭✭✭✭
    For me it is working But I'm out of fleet
    PlayingSince: 2016-09-16Can we get some more characters from TAS?We finally have Caitians in the game!Character wishlist:
    • Lieutenant M'Ress - got her
    • Amanda Rogers - got her
    • Admiral S'rrel from Star Trek IV: The Voyage Home - not in the game yet
    • Agmar - not in the game yet
    • M'yra - not in the game yet
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Now its working again. Geez...whats up with ur servers DB?
    •SSR Delta Flyers•
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    HaBlack wrote: »
    For me it is working But I'm out of fleet

    Restart. Worked for me just now.
    •SSR Delta Flyers•
  • (HGH)Apollo(HGH)Apollo ✭✭✭✭✭
    Voyages are changing stats from clicking to start to after start. This happened 12 minutes ago at 2:06 pm pst.
    gukoe57hx42a.png
    67uozkfandnl.png
    Let’s fly!
  • Seven of One Seven of One ✭✭✭✭✭
    Really quick response and resolution 👍 great stuff 😊
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • Olivia q'AboOlivia q'Abo ✭✭✭
    HaBlack wrote: »
    For me it is working But I'm out of fleet

    I had to restart 3 times to get back into my fleet.

  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Someone just reported the game has been rolled back like 15 mins for him?
    •SSR Delta Flyers•
  • ShanShan ✭✭✭✭✭
    All residual issues should now be resolved.
    And no, there was not a roll back.

    2 in-game mails were sent out to players who were active in the last 24h:
    - 1 with a voyage revival token
    - the 2nd one with 125 chronitons
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Shan wrote: »
    All residual issues should now be resolved.
    And no, there was not a roll back.

    2 in-game mails were sent out to players who were active in the last 24h:
    - 1 with a voyage revival token
    - the 2nd one with 125 chronitons

    Thx for clarifying. Guess he did some actions during the server tribble time and it showed as done, but wasn t(like sending out shuttles or clearing dailies), so when the game was back live, it seemed to him like a rollback, since shuttle were not out and dailies not cleared.
    •SSR Delta Flyers•
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