Connection Issues
Paladin 27
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Had lag in game and restarted. Can't get back in on IOS. Tried WiFI and two different cell providers in the US.
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Edit:Back up now. Nice job DB. 5 minute fix, I like it.
got this.it comes and goes
Have got that error recently too.
Problems seems to have come back intermittently the last 10 minutes or so.
The 2-craft recipe "Picking Up the Pieces" is bugged. It won't let me build the left side thing but it's been taking the items.
*edit: restarting the app fixed that bug. I now have multiple of one half of a recipe built.
~· Fly with the Subspace Eddies! ·~
But this is why, if you wait to drop your super rares, drop them a good two hours before event end, not five minutes before.
Please, why do these issues not get communicated to your customer service staff. If the server delay is big enough to adversely affect an event I usually submit a ticket just to see if anything has changed. No matter how carefully I explain the lag is waiting for starfleet to respond I get a response regarding checking my graphics settings, stopping other apps running and restarting the game. I then reply to this saying the graphics are fine and it is just waiting for starfleet etc. I then get a final response saying it was just an isolated issue and there were not enough reports to determine the cause. Sometimes if I am game I try a 3rd message linking to the forums if it is discussed there and sometimes I get some chron.
What I would like is a more knowledgeable response from customer service and some details of any ongoing progress. Maybe then you would get more feedback to help you resolve the issue.
@Shan & @Andrea
For sure. Ditto. Customer service reps have no (or claim to have no) knowledge of issues reported widely throughout fleets and in the forums. Which is strange they dont have any info, thats why i say “or claim”. bcuz i honestly cant imagine when something is going wrong with logging in or heavy lagg that Customer service would have no info and tell you AGAIN...its your fault, “your internet, your device, did you restart?” The standard C/S responses of politely blaming the client with these repetitive questions or suggestions which just prolongs the ticket with back and forth replies for several days is getting the players nowhere. I rarely bother to send a ticket i got so fed up being politely blamed for issues that are widely reported on the forums.
Honestly I believed the flashback event explanation for programmers to have time for QOL improvements meant researching and fixing some of these longterm problems C/S is unaware of.
I realize i may be coming across somewhat rude. But as a 3yr 8 mo daily player of the game it has been the same with C/S the entire time. It is frustrating.