Trying to get into the game and recall my voyage

Jhamel

My voyage had about 300 AM when I decided to swap from mobile to desktop to recall it and do shuttles (as that works better on desktop) ... ever since, I am trying to get into the game from both devices, none works. If the voyage fails, am I allowed to send a ticket?

Shan

=j= Donatra wrote: »

My voyage had about 300 AM when I decided to swap from mobile to desktop to recall it and do shuttles (as that works better on desktop) ... ever since, I am trying to get into the game from both devices, none works. If the voyage fails, am I allowed to send a ticket?

Are you seeing any specific error message?
And you can submit a ticket, Support will see if they can help you or not.

srhrobhudsah

Not sure if this is the place to put this, but I also have been having some voyage related issues today. I decided to extend this voyage out and am not stuck at the 12 hr dilemma not appearing. I have logged in on cell and wifi with no luck. Is there a thread for this, or do I just recall and ticket?

Shan

srhrobhudsah wrote: »

Not sure if this is the place to put this, but I also have been having some voyage related issues today. I decided to extend this voyage out and am not stuck at the 12 hr dilemma not appearing. I have logged in on cell and wifi with no luck. Is there a thread for this, or do I just recall and ticket?

I am sorry this happened, please recall and submit a ticket explaining the situation.
There are threads about this but this issue is still eluding us at this point.

Jhamel

I got lucky that moment, I was able to log back in when the AM counter hit 40 ... so I was able to properly recall it without needing support. Thanks anyway.

srhrobhudsah

Thanks @Shan I went ahead and recalled. I sent a ticket in with as much information as I could give.