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Facebook game no longer working

Crash41Crash41 ✭✭✭
in Engineering Room
I just got a new iMac and now my Facebook game won't load. I cleared the cache and it still won't load.
Please advise.

Comments

  • ShanShan ✭✭✭✭✭
    Crash41 wrote: »
    I just got a new iMac and now my Facebook game won't load. I cleared the cache and it still won't load.
    Please advise.

    What exactly are you seeing?
    Are 3rd party cookies allowed by your browser?
  • Crash41Crash41 ✭✭✭
    The Unity app doesn't load. No matter how long I wait, I don't see the "Made with UNITY" or progress bar.
    I'm on an iMac, using Firefox browser with cookies enabled
  • ShanShan ✭✭✭✭✭
    Crash41 wrote: »
    The Unity app doesn't load. No matter how long I wait, I don't see the "Made with UNITY" or progress bar.
    I'm on an iMac, using Firefox browser with cookies enabled

    Please contact our Support Team if you have not already done so, thank you!
  • Phil WilcePhil Wilce ✭✭
    I'm using windows 10, game isnt loading on facebook for me either. I've already turned off and restarted my pc, still not loading though game was working ok yesterday for me.
  • ShanShan ✭✭✭✭✭
    I have tried on my end, and had no issue.
    Please contact support and tell them what browser you use, and check if maybe it has been updated between yesterday and today?
  • IgelrockIgelrock ✭✭
    I get this in Facebook
    "User has deactivated the platform: This action is not permitted because the user has deactivated the Facebook platform."
  • ShanShan ✭✭✭✭✭
    Igelrock wrote: »
    I get this in Facebook
    "User has deactivated the platform: This action is not permitted because the user has deactivated the Facebook platform."

    Did you change anything in your Facebook profile?
  • IgelrockIgelrock ✭✭
    Shan wrote: »
    Igelrock wrote: »
    I get this in Facebook
    "User has deactivated the platform: This action is not permitted because the user has deactivated the Facebook platform."

    Did you change anything in your Facebook profile?

    Nothing
  • IgelrockIgelrock ✭✭
    Igelrock wrote: »
    Shan wrote: »
    Igelrock wrote: »
    I get this in Facebook
    "User has deactivated the platform: This action is not permitted because the user has deactivated the Facebook platform."

    Did you change anything in your Facebook profile?

    Nothing

    i just found that it was in the app block list.... however it came there..
    the funny thing - i deleted the block and still get the same quote..
  • ShanShan ✭✭✭✭✭
    What browser are you using?
    And what app block list are you referring to?
  • IgelrockIgelrock ✭✭
    edited February 2020
    Shan wrote: »
    What browser are you using?
    And what app block list are you referring to?

    Chrome Version 79.0.3945.130
    in the FB settings there is a App Block List - and there I found it by chance. never did block it
  • IgelrockIgelrock ✭✭
    since yesterday it says the "page is not reachable anymore"
  • ShanShan ✭✭✭✭✭
    Igelrock wrote: »
    since yesterday it says the "page is not reachable anymore"

    I did not see other reports of this.
    I have tried it on my end and have no issue. I am not sure what is the issue for you.
    There are other alternatives to play on the pc fortunately, like Steam or the windows 10 app, support can assist you on how to make the transition.
  • IgelrockIgelrock ✭✭
    edited February 2020
    Shan wrote: »
    Igelrock wrote: »
    since yesterday it says the "page is not reachable anymore"

    I did not see other reports of this.
    I have tried it on my end and have no issue. I am not sure what is the issue for you.
    There are other alternatives to play on the pc fortunately, like Steam or the windows 10 app, support can assist you on how to make the transition.

    thanks Shan
    hmm wired
    Mac - no PC here

    by the way - whats the exact URL to the FB STTL Game?
  • ShanShan ✭✭✭✭✭
    Igelrock wrote: »
    Shan wrote: »
    Igelrock wrote: »
    since yesterday it says the "page is not reachable anymore"

    I did not see other reports of this.
    I have tried it on my end and have no issue. I am not sure what is the issue for you.
    There are other alternatives to play on the pc fortunately, like Steam or the windows 10 app, support can assist you on how to make the transition.

    thanks Shan
    hmm wired
    Mac - no PC here

    by the way - whats the exact URL to the FB STTL Game?

    https://apps.facebook.com/sttimelines/
  • IgelrockIgelrock ✭✭
    edited February 2020
    Shan wrote: »
    Igelrock wrote: »
    Shan wrote: »
    Igelrock wrote: »
    since yesterday it says the "page is not reachable anymore"

    I did not see other reports of this.
    I have tried it on my end and have no issue. I am not sure what is the issue for you.
    There are other alternatives to play on the pc fortunately, like Steam or the windows 10 app, support can assist you on how to make the transition.

    thanks Shan
    hmm wired
    Mac - no PC here

    by the way - whats the exact URL to the FB STTL Game?

    https://apps.facebook.com/sttimelines/

    ok, tryed two brwosers FF + Chrome - still says site does not exist...
  • ShanShan ✭✭✭✭✭
    Igelrock wrote: »
    Shan wrote: »
    Igelrock wrote: »
    Shan wrote: »
    Igelrock wrote: »
    since yesterday it says the "page is not reachable anymore"

    I did not see other reports of this.
    I have tried it on my end and have no issue. I am not sure what is the issue for you.
    There are other alternatives to play on the pc fortunately, like Steam or the windows 10 app, support can assist you on how to make the transition.

    thanks Shan
    hmm wired
    Mac - no PC here

    by the way - whats the exact URL to the FB STTL Game?

    https://apps.facebook.com/sttimelines/

    ok, tryed two brwosers FF + Chrome - still says site does not exist...

    I do not know what to tell you :(
    Could you check your antivirus/firewall to see if it is not blocked somewhere else?
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