Help!

Nero84

I have just filed a ticket but if anyone knows a fix it would be appreciated. I had to get a new phone today and I can’t access most of the game. I have tried uninstalling and reinstalling, clearing data and cache, and trying to login multiple times but nothing works.

I can’t send voyages, upgrade crew, see my dilithium, VIP level, or really do anything.

Extremely frustrated at this point because I figured logging in with my account shouldn’t cause massive failure.

Nero84

Btw I am now running an android phone. I do also have an iPad both devices affected

Nero84

Last thing I can think of. I logged in right away on start up. I feel like the game wants me to do the intro that doesn’t exist anymore.

Shan

I am sorry this happened.
Only Support can help, and will do so as quickly as they can.

Nero84

Shan wrote: »

I am sorry this happened.
Only Support can help, and will do so as quickly as they can.

Thanks Shan I do appreciate your reply.

[RotP] Scoustar

Can you get on via Steam?

Or Bluestacks?

Rookhart

Exact same thing is happening to me as of late last night.
Somewhat comforting that it isn't just me, but still frustrating.
Not sure if it is related, but I had been playing on my tablet just fine but, (and I am not 100% sure) it seemed to go wrong after I added it to my phone as well.

Nero84

Rookhart wrote: »

Exact same thing is happening to me as of late last night.
Somewhat comforting that it isn't just me, but still frustrating.
Not sure if it is related, but I had been playing on my tablet just fine but, (and I am not 100% sure) it seemed to go wrong after I added it to my phone as well.

Yes I am ranked right now 1100 (Can still see my rank in fleet) but I won't be able to access rewards so I am worried I will lose those and obviously can't play game. I also do the monthly dilithium purchase so I am losing out on that. Hopefully support can get back to us ASAP

Nero84

Scoustar wrote: »

Can you get on via Steam?

Or Bluestacks?

I haven't tried Steam simply because it caused issues with both my Android Phone and my iPad. I figured it is an account issue so I haven't launched it there yet.

Shan

Unfortunately the issue would present itself on all platforms.

Rookhart

I played the game last night for the first time.

guest_899594107138048

I have this exact same problem. been having it for about 3 days now. Support seems to respond to my emails around 2 am.. I'm sleeping! .. I just hope I am following their instructions okay. I am missing the event, no chat. no mail. no voyages. I know I can get into the dailies at least. but it's so frustrating

guest_899594107138048

for anyone else having this problem- Fixed in about a week. John Chester is the man.