Marked 4 life
![[STJ] Wendell](https://us.v-cdn.net/6030345/uploads/userpics/786/nG8XWHJ7O2CWY.jpeg)
[STJ] Wendell
✭✭✭
in The Bridge
Does anyone else ever feel like you’ve been placed on DBs naughty list for calling them out? I can’t help but feel that way. Almost every single shuttle event for 1yr+ my average shuttle successes are 15-20% lower than what they are rated at. I mean if the RNG is working then sometimes you should have a better than average event I mean at least once right? I’m sure it’s more likely that this is the case for everybody, but it still means the system is flawed. Also whenever you file a ticket it’s like being put on trial. They question you for months and even when you explode in fury they don’t right their mistakes depending on the mistake of course. They have been fairly decent with voyage compensation to the best of my knowledge.
STAR TREK JUNKIES
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Then again, I did only contact them when I obviously had a problem and not when I felt I needed to release my anger on a human being.
But if you actually think that your conspiracy theory is right (a conspiracy theory which I don't buy for a moment, but you seem to believe it)... you should try being nice. Become DB's white knight, be removed from the list-of-naughties, and enjoy a future of buffed shuttle probabilities and immediately-responsive customer support.
Just saying. If you think that you are being punished for whatever it is that you think you are guilty of... then try playing the system. Trick those who wanted to trick you! Unmask the conspiracy from the inside!
(For the record, I think there is no merit to your conspiracy, obviously. But assuming you are right leads to some interesting conclusion.)
Thought that was Sir Arthur Conan Doyle.....
1. You say you blew up. That was a big mistake, and very counter productive. Vent here, never at support staff. The support staff you communicate with did not make the mistake that caused your problems, some poor quality coder at DB did that, and support are there to try to help you. If you vent at them, they won't want to help you, and your frustration will continue.
2. Shuttle success rates are dysfunctional at best. DB know this. The cause clearly lies with base coding which is extremely difficult to alter in any way without rendering the game unusable. Most often support will try to placate you with an offer of something small rather than break the game to solve it. Again it's not their fault; DB give them the line to trot out every time "working as intended"
3. There are very very few staff left to help support. DB has "right-sized" (at the same time a certain forum moderator told us DB were taking on extra support staff
4. They have no vendetta against you. If they did, you'd know it, not "feel" it. Since I started playing 23 events ago (yup, I'm still a noob) I've had 1 "good" event where my shuttles were generous to a fault. I mean ridiculously generous. I sent no shuttle out at more than 80% and had over 90% success rate over the course of the event. It was a freak by all accounts. They do happen! But they are rare. Every other event I too am behind the curve by anywhere from 15-25%, and don't get me started on double-reward bonus shuttles!!
5. If the game feels like it hates you, then stop playing for a while. You won't miss it. There are a myriad other card games out there, and some of them are probably less buggy, more honest and with more to do. A rest might relax your mind to the perceived injustice. Or you might find other games just as frustrating, and head back to STT with A New Hope. No wait, that was Star Wars.
My dreadful joke aside, try to remember it's a game. If you didn't directly spend on something that's gone wrong, don't worry about it, as we're all in pretty much the same (very unstable!) boat. Vent your grievances here with the rest of us - we can't help, so it doesn't matter if you upset us
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
That was actually Sherlock Holmes.
Sending four shuttles at 80% chance, the chance of failing at least three is ~3%. This is expected to happen every 33 times you send out a batch of shuttles. If you send out five batches per day (I definitely know people who send that many), this happens once a week.
So far you just said "something that should happen on a weekly basis has just happened". I'm hardly shocked.
Didn't mean to imply you must.
I just mean that if you found a tactics to get an advantage in the game (being removed from your conspiratory naughty list), you might as well use it. Who says "I have found a way to drastically improve my gaming experience, and I will not use it"?
Youre both right. It was originally a Conan Doyle quotation. In TOS, Spock said it, quoting "one of my [his] ancestors."
Edited to fix spelling.
Just like Shakespeare is best in the original Klingon, lol
Shakespearean Klingon *shudders*
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
Is that anecdotal? I get a 10% difference pretty consistently; my worst was a 16% difference. If 15-20% is literal and consistent over time, you have a problem.
On the other... CS has treated me pretty well, except when I put in a ticket for the 16% difference. Apparently that's a sore subject with them. Even then, they were civil.
EDIT: forgot the main point... you're spot-on about the RNG issue.
Drop rates are quirky too - been chasing a 3* casing on a 3-out-of-5 mission for a while now, seems to be a lower drop rate than science experiments!
Hopefully you didn't actually refer to the first person you were speaking to as a 'peon.'
You want the game to play fair... for you only? I think we've found the root cause of your problem
What he was saying, without wording it, is that the game is indeed fundamentally broken. Either DB "help you" and alter the base coding for the game, which they can't and therefore won't. Or they compensate you, meaning they have to compensate everyone else, which is expensive and therefore they won't.
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
As angry as I get with DB, their methods and the various problems with this game, I don't ever take it out on their support staff. They aren't responsible for how the game is, and they're just trying their best to do a job which their employers often make difficult for them. I would never derogatorily refer to them as 'peons' like you did.
You say 'believe It’s their job to keep their paying customers satisfied' and you are correct, but at the end of the day it costs nothing to be decent and courteous to other people when you deal with them regardless of the circumstances.
I completely agree with this.
They are not the ones at fault. They're just trying to get through their day and help as many people as possible. Do you have any idea what it would be like to spend your day getting bombarded with angry emails/phone calls, getting called a "peon" and being blamed for something well beyond your control? It's stressful, frustrating and depressing.
If you want the game to change, then fine, contact DB, but be respectful and don't needlessly harass the people on the front-lines. They're the ones responsible for communicating your concerns to the people that can make meaningful changes; they're your spokespeople and ambassadors. Making them hate you is no way to get your voice heard.
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Hahaha thanks for this lol it gave me a good chuckle. Believe me it would have been so so so easy to get rid of me if they wanted to be the least bit helpful. I do not enjoy emailing for a month at all. I actually kinda hate it.
I agree with your main point that it’s worth playing the system.
Background: The OP of another thread made a habit of bumping his own threads. He said he'd stop.
When I read your post, I checked the discussion board. This thread listed with the Nov 20 posts. That's why I suspect that the OP's posts won't bump a discussion to the top. If I guess right, this post will.
Edit: it didn't.