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Is this four weeks in a row now that an offer was broken in some way?

Blast HardcheeseBlast Hardcheese ✭✭✭✭
edited March 2021 in The Bridge
Over the past month, starting with the "Buy now" debacle on the crew retrieval starter pack up to today's misleading LTO, there have been numerous incidents of offer not getting paired with the correct art, offer UI functionality being broken, offers popping up off schedule, or intended details of the offer diverging from what was stated on the intended art and in the UI.

This has been quite the string of poor QA on the only part of the game that makes the company money.

@Shan Does TP/WRG have any plans to address these issues in the way these offers are built, tested and deployed? Whatever process improvements that have already been implemented do not seem to be getting the job done.

Comments

  • ST_DreadnoughtST_Dreadnought ✭✭✭
    Blast Hardcheese wrote: »
    Over the past month, starting with the "Buy now" debacle on the crew retrieval starter pack up to today's misleading LTO, there have been numerous incidents of offer not getting paired with the correct art, offer UI functionality being broken, offers popping up off schedule, or intended details of the offer diverging from what was stated on the intended art and in the UI.

    This has been quite the string of poor QA on the only part of the game that makes the company money.

    @Shan Does TP/WRG's have any plans to address these issues in the way these offers are built, tested and deployed? Whatever process improvements that have already been implemented do not seem to be getting the job done.

    Agreed the mistakes are becoming a regular feature.
  • calsnowskiercalsnowskier ✭✭✭✭✭
    BarnBurner wrote: »
    Yes.

    Along with a lot of other QA issues in the past year. Its not even funny anymore. There are clearly some real procedural issues.

    I try to give the benefit of doubt for things like this. Poop happens, deal with it.

    But when the poop becomes the norm, giving the benefit of the doubt becomes tiresome. The fact that they simply REFUSE to address the issue concerns me greatly for the future of this game. If, just coming out of a major poop storm, they still can’t perform some simple proofreading; they are either completely incompetent or they just don’t give a ...
  • Navarch Navarch ✭✭✭✭✭
    I still laugh at these mistakes. They are embarrassingly simple to make and fairly easy to avoid. Yet DB made them for years and TP seems to have 1 mistake per week lately.

    This isn’t that hard.

  • IceCatIceCat ✭✭✭✭✭
    Blast Hardcheese wrote: »
    Over the past month, starting with the "Buy now" debacle on the crew retrieval starter pack up to today's misleading LTO, there have been numerous incidents of offer not getting paired with the correct art, offer UI functionality being broken, offers popping up off schedule, or intended details of the offer diverging from what was stated on the intended art and in the UI.

    This has been quite the string of poor QA on the only part of the game that makes the company money.

    @Shan Does TP/WRG have any plans to address these issues in the way these offers are built, tested and deployed? Whatever process improvements that have already been implemented do not seem to be getting the job done.

    I second this. I think we deserve answers to these questions, and I hope they are forthcoming.

    We get it, mistakes happen, but this is becoming a consistent issue. There really is no excuse for this kind of thing happening as often as it does. It's really not that hard to double check something before it goes live.
  • WaldoMagWaldoMag ✭✭✭✭✭
    Isn't it strange how more errors occurred, when staff resources had to be used to deal with the "buy again" problem.
  • calsnowskiercalsnowskier ✭✭✭✭✭
    WaldoMag wrote: »
    Isn't it strange how more errors occurred, when staff resources had to be used to deal with the "buy again" problem.

    So what you are saying is...

    If they don’t make these easily avoidable errors in the first place, they will have more labor hours to dedicate to other issues in the product?
  • Navarch Navarch ✭✭✭✭✭
    IceCat wrote: »
    Blast Hardcheese wrote: »
    Over the past month, starting with the "Buy now" debacle on the crew retrieval starter pack up to today's misleading LTO, there have been numerous incidents of offer not getting paired with the correct art, offer UI functionality being broken, offers popping up off schedule, or intended details of the offer diverging from what was stated on the intended art and in the UI.

    This has been quite the string of poor QA on the only part of the game that makes the company money.

    @Shan Does TP/WRG have any plans to address these issues in the way these offers are built, tested and deployed? Whatever process improvements that have already been implemented do not seem to be getting the job done.

    I second this. I think we deserve answers to these questions, and I hope they are forthcoming.

    We get it, mistakes happen, but this is becoming a consistent issue. There really is no excuse for this kind of thing happening as often as it does. It's really not that hard to double check something before it goes live.

    I’ll go a step farther and suggest that fewer offers may allow better vetting. A lot of offers TP puts out aren’t exciting. The screwed up version of today’s offer went from “will buy” to “not a great deal”. If the fix had been to leave the original offer up, I would have bought it.
  • ShanShan ✭✭✭✭✭
    I understand the misgivings, I do.
    Steps are being taken, and progress is being made with our processes but it was not enough to prevent today's issue. We're continuing to iterate to tighten said processes.
  • ~peregrine~~peregrine~ ✭✭✭✭✭
    Did we really need another thread for this? These are getting tiresome.
    "In the short run, the game defines the players. But in the long run, it's us players who define the game." — Nicky Case, The Evolution of Trust
  • Navarch Navarch ✭✭✭✭✭
    Commander Sinclair wrote: »
    I was honestly trying to make a little humour of this when I started this exact thread with a different title an hour before this one went up (apparently it was deleted). Sorry @Shan if I offended anyone, I wasn't trying to start controversy.

    Here's my problem: when I see a good deal like that, I was headed for the "buy" button, and then decided to scroll "just in case", and sure enough found a problem. If I had hit the "buy" button, then I should have been compensated exactly what the screen was showing. so now I am wondering if anyone actually did buy the LTO today and will have to fight CS once again to get what they were "promised" in the ad.

    Hey WRG, I am an experienced Editor (30+ years), I would work for Dilithium and solve a lot of these problems :smiley:

    What’s the dilithium to US dollar conversion rate?

    Everything is controversial to someone. I appreciate pointing out, even in jest, that this keeps happening. Everything just keeps repeating and I find myself running out of new and original ways to comment on it.
  • WaldoMagWaldoMag ✭✭✭✭✭
    calsnowskier wrote: »
    WaldoMag wrote: »
    Isn't it strange how more errors occurred, when staff resources had to be used to deal with the "buy again" problem.

    So what you are saying is...

    If they don’t make these easily avoidable errors in the first place, they will have more labor hours to dedicate to other issues in the product?

    The "limited to one only daily" freebie did not have a problem on the first day. That "buy again" button error either happened on the 2nd or 3rd day of the offer.
    It does not mean the problem didn't exist, it just means changes elsewhere caused the problem to appear.

    These are not the kind of problems figured out or quality controlled out before hand. This is a learning process. Something caused the problem, what were the changes that had been made, which one caused the problem and finally making sure the problem is avoided in the future. Sometimes it can be two or more changes that cause the problem. The quality control needs to include what led to this error so they can make sure it does not happen again.

    But, where does a player have the right to collect more on something clearly labeled as a once a day freebie. Further, legally the button said "buy again" it did not say "free again" or "have another" legally once you hit buy without knowing the price they could have taken everything in your account only having to leave you with what the offer gave 1000 ISM, 1 constellation, and whatever the amount of credits was.
  • IceCatIceCat ✭✭✭✭✭
    Commander Sinclair wrote: »
    I was honestly trying to make a little humour of this when I started this exact thread with a different title an hour before this one went up (apparently it was deleted). Sorry @Shan if I offended anyone, I wasn't trying to start controversy.

    Here's my problem: when I see a good deal like that, I was headed for the "buy" button, and then decided to scroll "just in case", and sure enough found a problem. If I had hit the "buy" button, then I should have been compensated exactly what the screen was showing. so now I am wondering if anyone actually did buy the LTO today and will have to fight CS once again to get what they were "promised" in the ad.

    Hey WRG, I am an experienced Editor (30+ years), I would work for Dilithium and solve a lot of these problems :smiley:

    Your post didn't get deleted. I noticed it got merged with this one, because I had commented on your post. JSYK.
  • Carini [ST]Carini [ST] ✭✭✭
    ~peregrine~ wrote: »
    Did we really need another thread for this? These are getting tiresome.

    +1

    Perhaps start another room for these posts "The Vineyard"
  • ~peregrine~~peregrine~ ✭✭✭✭✭
    Commander Sinclair wrote: »
    Navarch wrote: »
    Commander Sinclair wrote: »
    I was honestly trying to make a little humour of this when I started this exact thread with a different title an hour before this one went up (apparently it was deleted). Sorry @Shan if I offended anyone, I wasn't trying to start controversy.

    Here's my problem: when I see a good deal like that, I was headed for the "buy" button, and then decided to scroll "just in case", and sure enough found a problem. If I had hit the "buy" button, then I should have been compensated exactly what the screen was showing. so now I am wondering if anyone actually did buy the LTO today and will have to fight CS once again to get what they were "promised" in the ad.

    Hey WRG, I am an experienced Editor (30+ years), I would work for Dilithium and solve a lot of these problems :smiley:

    What’s the dilithium to US dollar conversion rate?

    Everything is controversial to someone. I appreciate pointing out, even in jest, that this keeps happening. Everything just keeps repeating and I find myself running out of new and original ways to comment on it.

    Glad you asked! I made this conversion chart about 3 years ago, (So the conversion rates are sorrily out of date...) but here it is all the same. A lot has changed, so this chart needs to be updated, if that's even possible at this point.

    fmhqafpmjx1d.jpg

    I loved this chart! Update it, you slacker, @Commander Sinclair . LOL
    "In the short run, the game defines the players. But in the long run, it's us players who define the game." — Nicky Case, The Evolution of Trust
  • =j= Zathras=j= Zathras ✭✭✭
    edited March 2021
    Regarding keeping that table current, this looks promising:

    GOOGLEFINANCE

    Examples:

    =GOOGLEFINANCE("Currency:USDEUR") (Currently 0.8296345)
    =GOOGLEFINANCE("Currency:USDGBP") (Currently 0.718185)

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