Disruptor Beam: Intentionally Dishonest or Intentionally Offensive? Thanks for the answer DB!
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Shan posted the below:
Community Rewards
As this event has a longer duration, the points needed for each Community Rewards have been increased. This will allow for more players to participate and have a chance at the those rewards.
I am confused about the last sentence. To my eye, this is DB insulting our intelligence - they believe we are too stupid to recognise that raising the Community Rewards thresholds in no way allows more players to participate, nor have a chance at the rewards.
Others think this is down to incompetence on the part of DB - that they didn't think about what they were saying, they just spammed out some random words into something resembling an explanation.
I'm hoping that someone out there can explain it to me - it's not entirely impossible that I am indeed the stupid one, and that I am missing something, perhaps a functioning brain!
The original thread containing questions about this was closed because, it seems, asking DB for clarification is against forum guidelines. But how else are we supposed to understand the.... words they use?
Also entirely for clarification, I have no comment on the increase to the thresholds. We smash them easily. This discussion is about DB's statement, and its accuracy and intent.
Community Rewards
As this event has a longer duration, the points needed for each Community Rewards have been increased. This will allow for more players to participate and have a chance at the those rewards.
I am confused about the last sentence. To my eye, this is DB insulting our intelligence - they believe we are too stupid to recognise that raising the Community Rewards thresholds in no way allows more players to participate, nor have a chance at the rewards.
Others think this is down to incompetence on the part of DB - that they didn't think about what they were saying, they just spammed out some random words into something resembling an explanation.
I'm hoping that someone out there can explain it to me - it's not entirely impossible that I am indeed the stupid one, and that I am missing something, perhaps a functioning brain!
The original thread containing questions about this was closed because, it seems, asking DB for clarification is against forum guidelines. But how else are we supposed to understand the.... words they use?
Also entirely for clarification, I have no comment on the increase to the thresholds. We smash them easily. This discussion is about DB's statement, and its accuracy and intent.
~|~|~ Rise of the Phoenix member ~|~|~
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
4
This discussion has been closed.
Comments
I'm a little more concerned by the lack of solo threshold rewards over 130K. Even just slipping in 1000 Merits at 250K would be nice.
I believe the intent of that particular phrase is to convey that: The Phase 1 period has been increased by a day in order to allow more players to participate and have a chance at the community rewards, and, as such, the thresholds have been increased to account for the extra day.
I'm all for sticking it to DB where it is due. But I'm not sure that this is deliberately misleading or them thinking that we're dumb. DB has historically not been very good at making words that clearly explain things. In my opinion, this is simply one of those times where they can't make words good.
Proud Former Officer of The Gluten Empire
Retired 12-14-20. So long, and thanks for all the cat pics!
It's not foremost among my concerns either, but I'd still appreciate clarification. There are other threads dealing with the myriad other issues in the game.
Takes more than a bit of copy-and-paste or simple database number-switching to alter the event to that extent I assume, so we can't have that for now. Maybe next year.
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
I'm still relatively new, so I hope you're right. But the wording is entirely different to your translation. Apologies if it came across as inflammatory, but this thread isn't about stickin' it to the man. Its purpose is for me to try to understand. If it's not deliberately misleading or insulting, it's very stupid, and extremely worrying that in an entire organisation no one can see that.
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
Agreed. I suspect it's down to incompetence and poor wording rather than malice. Indeed, I often wonder if a few of their employees speak English as their second language, rather than their first.
I'm just glad, having read all of the posts on the now closed discussion, that someone is willing to say a mistake was made, rather than immediately, and somewhat harshly, accusing DB of some kind of wrong doing.*
*NOTE- This is NOT an attempt to re-kindle that negativity or call out any individual player or forum poster.
Absolutely no disrespect to Shan, I'm fully aware she's just the messenger, but this happens far too often and the more and more it happens without being addressed the worse the next one is. DB can't keep doing this week after week and not expect people to get upset. They can't just keep hiding behind the "community guidelines" and not address these issues or there won't be a community left to ignore.
Locking threads, making no comment and ignoring comments all points towards malicious intent over accident. People who make mistakes say sorry, scumbags who try to mislead or insult don't.
Again I'm not bashing, or stating, just pondering.
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
I don't disagree with that but Galaxy events have been running high for awhile now. An update is overdue.
In their defense, it is very standard practice for a company to not comment on these types of controversies until an "official response" can be issued. The last thing you want is to make things worse by having Johnny Low Level Employee making a statement and the community running with it that the company later has to walk back. It's unfortunate, but it is understandable. The problem here is, that "official response" never comes.
They could even do:
150000 = second Item 4* needs to Immortalize
170000 = third Item for 48 Immortality
190000 = fourth Item for 4*.
{Since we get the one Max Level Item at 100000}
Scott
'have a chance at the rewards' does still seem a little weird, but remember that when they set these goals they are aiming in their minds for challenging but achievable. The fact that we don't think them as all that challenging is not entirely a reflection of DB.
Also, its being taken somewhat out of context when read by itself. The first sentence says directly that the points were increased because the event is longer. They aren't trying to convince us that the only reason they raised the points is to allow more participation, they tell you they raised the bar because there is more time to complete the task.
That being said, this may be merely rhetorical, but that brings the following question. How can we raise concerns more constructively? And in a way that will bring a reasonable response?
It must be difficult to 'thicken up your skin' and respond positively to an angry mob of posters who insist upon trashing the company that pays your bills...
So who made the original statement if not Johnny?
And that's inexcusable and the biggest cause of the vitriol; DB are causing the problems then demanding no one discusses them.
I've been involved in an online game before where the company made their own forum purely to censor any comment that was anything less than 100% supportive. That was another CBS-franchised game. Did DB make these forums to follow suit?
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
This is not true. You can discuss problems all you want within the boundaries of the community guidelines.
The company needs to get better at communicating - both internally and externally. This has been an issue since launch. In fact, we've beaten so many dead horses about this that we're probably all on PETA watch lists.
I wholeheartedly agree with @eXo|cuzspicy that were these issues addressed in a timely fashion with an official response, it would breed a different, more positive sentiment than the current one around these parts. DB needs to start responding to our feedback and learning from it, or put a better pipeline in place to handle and disseminate official responses where those are warranted.
This is a pretty minor issue in the scheme of issues we've had with the game, but it's part of a larger problem. To quote every book about relationships ever - communication is key.
Proud Former Officer of The Gluten Empire
Retired 12-14-20. So long, and thanks for all the cat pics!
I don't think they communicated the change out of malice but were naive and innocent about it. As someone else posted, i also get the impresión English isn't their first language.
I can understand the other thread being closed down because it was not particularly productive anymore.
I'm posting again in here hoping a few things:
1. Don't stop at reviewing the threshold rewards, revirew the whole system, maybe it's time to make a percentage based system?
2. I know it's not Shans fault and I hope she doesn't take these posts personally.
3. I do hope that when Shan says the feedback will go upwards it does, and that someone actually will listen. Oh, and actually react of course.
At the very least it doesn't stop this kind of concern. It fuels it.
There is only negativity when customers are treated with total disdain. Hopefully Db will take this instance as the last and at least try to communicate better in future.
Fair point, I was heavy-handed, they only locked one thread that did contain personal insults, however warranted the posters may have felt they were.
Still don't think Shan DB should ignore the real concerns and use guidelines as a place to hide.
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
That point cannot be emphasized enough. Shan is just the messenger. Most everything comes from higher up the food chain. Let's not attack Shan because of decisions made other places, please.
Scott
I am 100 % on board with this! @Shan All jokes aside we really do know that none of this is on you. I'd like to take a second and apologize for the fact that you always get hit with the grumbling.
I fully agree. This discussion is not about an individual taking flack, or anyone pointing fingers, it's about Disruptor Beam's intent towards players.
Perhaps I can put my feelings into a succinct statement...
The message* is either a show of incompetent communication for which DB need to apologise, or an insult to the player base for which they won't apologise.
*posted by Shan, so I assume it's why she takes the hit
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
While it would be good to have a more active feedback culture with DB, I have the feeling many players cannot differentiate between their interest and the general player base / others players interests.
Galaxies are bad because they cost you chrons you need otherwise? Its a free 4*+ for a player starting the game this weekend. My first event was an oldskool expedition. Dead end after 4 basic missions on each ticket. --> so galaxies might be awesome?
Trainers are an issue for you? I have been playing over 12 months and have 4 shuttles. I laugh at trainers. Are they an issue or not?
When they changed Event rewards from 7 4* copies to 4 + 3 some lost some gained.
What is fair for a Customer base spending between 0 to multiple 100€ per week? And what is a long-term strategie to hold old payers nur also gain new?
It is a lot more complicated than just taking the Forums and the "loudest" feedback and just implement it. Especially as there are conflicting voices here in almost ans Topic.
Personally i only have good experiences with support and the Fun + free stuff this game gives out.
Not that I'm a conspiracy theorist, but...
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
Oh well, thanks everyone who tried to convince me DB aren't perfidious, insidious, nefarious ingrates.
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
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