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LTO purchased yesterday has not appeared

I have no keyboard, so an in-game ticket is impossible. I can try zendesk, but it is hard to read in mobile.
I bought LaForge. It crashed mid purchase like usual, but I got a confirmation box. There was a brief issue at the bank do to their half day policy, but I have a receipt from Amazon. I want both, but I'm not trying Geordi again with a receipt and I'm not chancing the Xindi not taking.
W.W. CarlislePlayed since January 20, 2019Captain Level- 99 (May 9, 2022)VIP 14Crew Quarters: 485/485Most recent/Lowest- Anbo-jyutsu Kyle Riker (1/5* Lvl 30) 5/29/23Immortalized x-866 5* x184, 4* x 490, 3* x91, 2* x62, and 1* x27Most recent Immortal - Tearful Janeway 4* 5/25/23Current non-event project- Improving my Science base skill. Retrieval Project- Mestral 1/5*
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