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[Resolved]Game not loading on Facebook for some players

ShanShan ✭✭✭✭✭
edited March 2022 in Past Anomalies
We're aware that some of you are unable to access the game via Facebook.
We're still investigating and do not have a solution yet.

The game is available on multiple other platforms, follow these instructions to login on a different platform.
https://startrektimelines.zendesk.com/hc/en-us/articles/216746497-How-do-I-play-Star-Trek-Timelines-on-multiple-devices-or-Facebook-

Comments

  • ShanShan ✭✭✭✭✭
    We've implemented a temporary workaround for this.
    All players will now be able access the game via Facebook, however the game will open outside of the Facebook frame.

    This means full screen for everyone while this temporary fix is in place.

  • Shy KhanShy Khan ✭✭✭✭✭
    Having Facebook access issues again right now.

    On a side note, I actually liked the full screen Facebook access.
    Come join the Steeler Nation Fleet!
  • MtropicMtropic ✭✭
    Unable to sign into the game via Facebook today. Tried two browsers - Chrome and Firefox and would not load on either. No message or error just a blank screen.
  • Witch of RhllorWitch of Rhllor ✭✭
    Mtropic wrote: »
    Unable to sign into the game via Facebook today. Tried two browsers - Chrome and Firefox and would not load on either. No message or error just a blank screen.

    Same problem here.
  • hermdelicahermdelica ✭✭✭
    My alt account on Facebook / Edge is working fine at this moment
  • Witch of RhllorWitch of Rhllor ✭✭
    It is working again for me.
  • ShanShan ✭✭✭✭✭
    There has been no issue on our end.
    Keep in mind that current events make it likely that there will be various disruptions in internet connectivity around the world.

    I am glad that it is working again for you, @Witch of Rhllor :)

  • hermdelicahermdelica ✭✭✭
    Now it doesn't seem to be loading on Facebook, Windows Store version, and Android.
    A message about trouble signing in.
  • V.V. ✭✭✭✭
    yeah it died for me a minute ago on facebook.
    Jean-Luc Picard: "We think we've come so far. Torture of heretics, burning of witches, is all ancient history. Then, before you can blink an eye, suddenly, it threatens to start all over again."
  • CanbaconCanbacon ✭✭
    Chiming in as well, Windows Store, Steam and Android are having login issues for me. I just keep getting the following error.

    xlmtejaq2dli.png
  • Tinker Tailor GarakTinker Tailor Garak ✭✭
    getting the same issue now as well on IOS, i'm on the latest version for both IOS and the game app.
  • CalabashCalabash ✭
    Same issue for me as well on iOS.
  • General MortarsGeneral Mortars ✭✭✭✭
    Same issue on Android, Amazon, Facebook, Windows and the browser version. Basically everywhere.
  • ShanShan ✭✭✭✭✭
    We're in the process of resolving this, thank you for your patience!
  • ShanShan ✭✭✭✭✭
    Try again now, please? :)
  • hermdelicahermdelica ✭✭✭
    Windows Store and Android seem okay, but Facebook is broken again
  • ShanShan ✭✭✭✭✭
    hermdelica wrote: »
    Windows Store and Android seem okay, but Facebook is broken again

    What are you seeing, I just tried without any issue on my end.
  • hermdelicahermdelica ✭✭✭
    The game has disappeared from my list:
    qymb4j8bfks4.png

    and when I search for it I get this:
    n08h8s144ght.png
  • ShanShan ✭✭✭✭✭
    edited March 2022
    What about this url

    https://apps.facebook.com/sttimelines/
  • hermdelicahermdelica ✭✭✭
    Shan wrote: »
    What about this url

    https://apps.facebook.com/sttimelines/

    Yes that works for me, thanks
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