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Updates on the update please?

OomoxOomox ✭✭✭
edited June 2023 in The Bridge
Per communications @WRG Ben @STT Community

"Greetings captains,

We'll be doing some backend maintenance on Wednesday, June 21st at 5am EDT (9am UTC). Expect around 1 hour of downtime during that time. Sorry for any inconvenience!

Thanks for understanding,
The STAR TREK TIMELINES Team"

It is now 11.30 UTC and the game is still down.

Can someone let -y'know- your customers and player base know what is going on please.

Oomox.
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Comments

  • ZakZak ✭✭
    Scotty from Engineering here... there is no ****** A B C or D
  • ZakZak ✭✭
    I remain hopeful the inventory will be fixed so we don’t have more than one item called "Combadge"
  • OomoxOomox ✭✭✭
    They are fixing the spelling of Khan on the error message. H before A, Not Kahn.

    Very possibly. Or it could be Dax calling out for Lenara ... ?
  • Mirror CartmanMirror Cartman ✭✭✭✭✭
    edited June 2023
    Server seems to be up, I have just allowed the trader to board my voyage.

    Nope, a quit and reload shows it's not working.
  • Legate Damar Legate Damar ✭✭✭✭✭
    I was able to get a dilemma loaded after a few clicks but nothing else works. Closed it until further notice.
  • cmdrworfcmdrworf ✭✭✭✭✭
    Hour 3+ of 1 hour maintenance.....
    Sir, I protest! I am NOT a merry man!
  • Legate Damar Legate Damar ✭✭✭✭✭
    It seems to be up, ran a fbb battle on both accounts. Just press ok if you get an error message when loading.
  • weakinteractionweakinteraction ✭✭✭✭
    cmdrworf wrote: »
    Hour 3+ of 1 hour maintenance.....

    I think they didn't actually start until an hour later than announced. But they definitely went over the stated duration, whichever way round.
    AviTrek wrote: »
    Good thing there isn't an objective event going on right now that requires players to log in every four hours to play gauntlet.

    Oh, wait....

    I'm hoping the usual post-downtime goodies come a) swiftly and b) with a generous extra helping of merits so that people can do plenty of rerolling for favourable matchups.
  • Navarch Navarch ✭✭✭✭✭
    If WRG is going to have objective events that require you to win a fixed number of gauntlet battles, they need to schedule maintenance for a different time period. I wonder how many people will throw up their hands after undertaking maintenance at a key time in many gauntlets (between 12 and 13 hours left). That caused a bunch of people to lose a gauntlet window which boosts our chances at success.
  • Legate Damar Legate Damar ✭✭✭✭✭
    I could have gotten an extra round in if the maintenance hadn't lasted as long as it did.
  • SimsSims ✭✭✭
    I'm pleased others have mentioned the OE. Some of us have limited windows to pop in at certain times during the day so thanks to the genuis that thought it would be a good idea to time the downtown during such an event.
  • Sorry for the inconvenience. The game is now up and running. We'll be sending out some goodies to you right away :)
  • OomoxOomox ✭✭✭
    Sorry for the inconvenience. The game is now up and running. We'll be sending out some goodies to you right away :)

    Thanks for this response @STT Community
    As other commentators above have indicated, the maintenance overrun has caused multiple people problems with Gauntlet. Can a help out be found?
  • OomoxOomox ✭✭✭
    AviTrek wrote: »
    Sorry for the inconvenience. The game is now up and running. We'll be sending out some goodies to you right away :)

    I'm sorry, but a single voyage revival token is not enough for an outage that was 2 hours longer than expected. That token was what should have been sent out(and announced in advance) for the 1 hour outage that was initially announced. When the outage increased to 3 hours people lost a round in gauntlet(affecting their OE chances), they lost valor by hitting caps before being able to play. Plus they lost chron accrual and the chance at extra cadet tickets through adds.

    The compensation for all of this should include 1 4* citation(make up for OE), 4 valor(make up for lost valor), and 100 chrons(lost cadet warps). That is all in addition to the voyage revival token that was already sent out.

    Agreed.
  • OomoxOomox ✭✭✭
    AviTrek wrote: »
    Sorry for the inconvenience. The game is now up and running. We'll be sending out some goodies to you right away :)

    I'm sorry, but a single voyage revival token is not enough for an outage that was 2 hours longer than expected. That token was what should have been sent out(and announced in advance) for the 1 hour outage that was initially announced. When the outage increased to 3 hours people lost a round in gauntlet(affecting their OE chances), they lost valor by hitting caps before being able to play. Plus they lost chron accrual and the chance at extra cadet tickets through adds.

    The compensation for all of this should include 1 4* citation(make up for OE), 4 valor(make up for lost valor), and 100 chrons(lost cadet warps). That is all in addition to the voyage revival token that was already sent out.

    @WRG Ben - I for one would be VERY interested to have your input on this please.
  • ChaosChildChaosChild ✭✭✭✭✭
    Sorry for the inconvenience. The game is now up and running. We'll be sending out some goodies to you right away :)

    Correction, one goody. Fairly pathetic when compared to previous compensation. And nothing relating to the boss battles that have been disrupted, or the lost chrons due to being unable to claim cadet challenges. Shoddy response that doesn't make up for the shoddy treatment.
  • Honestly, a single voyage token is a slap in the face and outright unacceptable. In the past we have been promised a voyage token and some chrons at minimum when the downtime was announced. So BEFORE it even happened. In this case you mention nothing about compensation until after you have the game shutdown for 2 hours longer than planned, and this is it? You have significantly impacted the ability to finish this objective event without dilithium use. What's worse is this is just another blunder in a long list of blunders over the last several months. You guys really need to do better.
  • The game was supposed to be down for an hour. In the end it was nearly 3.5 hours. Bad form made worse by the derisory and insulting "goodies".
  • Navarch Navarch ✭✭✭✭✭
    edited June 2023
    wozhc992c6f5.png

    Looks like it worked.
  • AviTrekAviTrek ✭✭✭✭✭
    WRG Ben wrote: »
    Just sent out additional compensation. Sorry for any inconvenience this may have caused.

    Compensation includes:
    - 200 Chronitons
    - 4 Valor
    - 500 Merits
    - 30 Dilithium

    Thanks
  • Kim_Novak.IIKim_Novak.II ✭✭✭✭
    WRG Ben wrote: »
    Just sent out additional compensation. Sorry for any inconvenience this may have caused.

    Compensation includes:
    - 200 Chronitons
    - 4 Valor
    - 500 Merits
    - 30 Dilithium

    Thanks for the update on the updates on the update
  • OomoxOomox ✭✭✭
    WRG Ben wrote: »
    Just sent out additional compensation. Sorry for any inconvenience this may have caused.

    Compensation includes:
    - 200 Chronitons
    - 4 Valor
    - 500 Merits
    - 30 Dilithium

    Thank you for your input and the compensation package @WRG Ben
  • ChaosChildChaosChild ✭✭✭✭✭
    WRG Ben wrote: »
    Just sent out additional compensation. Sorry for any inconvenience this may have caused.

    Compensation includes:
    - 200 Chronitons
    - 4 Valor
    - 500 Merits
    - 30 Dilithium

    Much better. Thank you.
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