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WRG and Buyer Beware: Elusive Treasures false advertisement

Frank?Frank? ✭✭✭✭✭
To make sure this issue gets more visibility and traction:
After a several month absence, Tuesday Packs recently returned - and some with a new format - a mixed behold with a new crew. Instead of a standard 6-pack (3 gold, 3 purple), there is now a pack with 20, 30 or 50 crew, and one of those are brand new. Let's put a pin in this.

For 24 hours, Elusive Treasures have been for sale for both Dilithium in game, or real-world money via in game or the web store.
For 24 hours, Elusive Treasures have shown, in the artwork in game and via the web store, pictures of 2 previous unreleased crew: Admiral Pike and Farragut Kirk:
dchxay7xcuu3.jpg
For 24 hours, Elusive Treasures have shown, in the info tooltip of the pack, what crew were included, which has both Admiral Pike and Farragut Kirk.
In the last 24 hours, WRG have sent in-game messages, posted to the forums and social media - an advertisement for Elusive Treasures including the list of crew you can obtain, which has Admiral Pike and Farragut Kirk.

Admiral Pike and Farragut Kirk are *NOT* in game. They are not in the vault. They are not in crew portraits. They were both slated to release sometime in the last 5 months, but delayed/pulled for various reasons. You may remember a recent event with last second art approval issues that caused delays and a last second reward swap? That was supposed to be Admiral Pike.

So, for players who chase all the crew, for players who are used to the new pack structure of lots of old crew with 1 new one mixed in - and for players that saw pictures of two new crew along with confirmation in multiple forms from WRG that the crew were for sale, buyer beware - they are not.

No one has pulled those crew. They are not in the loot tables.

Please fix this.

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    Hey @Frank? Thanks for bringing this to our attention. The team is currently looking into the issue and will be fixing it as soon as possible. We apologize for any inconvenience this may have caused.
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    DScottHewittDScottHewitt ✭✭✭✭✭
    Frank? wrote: »
    To make sure this issue gets more visibility and traction:
    After a several month absence, Tuesday Packs recently returned - and some with a new format - a mixed behold with a new crew. Instead of a standard 6-pack (3 gold, 3 purple), there is now a pack with 20, 30 or 50 crew, and one of those are brand new. Let's put a pin in this.

    For 24 hours, Elusive Treasures have been for sale for both Dilithium in game, or real-world money via in game or the web store.
    For 24 hours, Elusive Treasures have shown, in the artwork in game and via the web store, pictures of 2 previous unreleased crew: Admiral Pike and Farragut Kirk:
    dchxay7xcuu3.jpg
    For 24 hours, Elusive Treasures have shown, in the info tooltip of the pack, what crew were included, which has both Admiral Pike and Farragut Kirk.
    In the last 24 hours, WRG have sent in-game messages, posted to the forums and social media - an advertisement for Elusive Treasures including the list of crew you can obtain, which has Admiral Pike and Farragut Kirk.

    Admiral Pike and Farragut Kirk are *NOT* in game. They are not in the vault. They are not in crew portraits. They were both slated to release sometime in the last 5 months, but delayed/pulled for various reasons. You may remember a recent event with last second art approval issues that caused delays and a last second reward swap? That was supposed to be Admiral Pike.

    So, for players who chase all the crew, for players who are used to the new pack structure of lots of old crew with 1 new one mixed in - and for players that saw pictures of two new crew along with confirmation in multiple forms from WRG that the crew were for sale, buyer beware - they are not.

    No one has pulled those crew. They are not in the loot tables.

    Please fix this.

    2wst5jj82pen.png
    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
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    DScottHewittDScottHewitt ✭✭✭✭✭
    Hey @Frank? Thanks for bringing this to our attention. The team is currently looking into the issue and will be fixing it as soon as possible. We apologize for any inconvenience this may have caused.

    Was the issue NOT "looked into and fixed" when it happened the last time?!?!?

    No offense. But an "accident" that keeps happening, especially when money is changing hands, has pretty poor optics. Wasn't the last Elusive Treasures Pack or the one before that that had the same issue? Crew in the artwork that was not in the Pack?

    How do the artists making the splash screen keep accidentally drawing Crew that are not in the Pack?
    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
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    W.W. CarlisleW.W. Carlisle ✭✭✭✭✭
    Just give everyone a free Admiral Pike and Farragut Kirk and everything will be kosher.

    I'm game. I never say no to new crew.
    W.W. CarlislePlayed since January 20, 2019Captain Level- 99 (May 9, 2022)VIP 14Crew Quarters: 485/485Most recent/Lowest- Anbo-jyutsu Kyle Riker (1/5* Lvl 30) 5/29/23Immortalized x-866 5* x184, 4* x 490, 3* x91, 2* x62, and 1* x27Most recent Immortal - Tearful Janeway 4* 5/25/23Current non-event project- Improving my Science base skill. Retrieval Project- Mestral 1/5*
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    DScottHewittDScottHewitt ✭✭✭✭✭
    Just give everyone a free Admiral Pike and Farragut Kirk and everything will be kosher.

    That actually works much better than the PicardGate fiasco. Sending everyone an extra copy after most had used a Cite or DYC to Immo him!!! No one should have these two done......

    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
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    Selene 7Selene 7 ✭✭✭✭
    Well that's annoying. Thanks for the headsup, although I saw this too late. Compensation should surely depend on how many pulls each player made?
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    Sulu's HusbandSulu's Husband ✭✭✭✭✭
    Like
    Hey @Frank? Thanks for bringing this to our attention. The team is currently looking into the issue and will be fixing it as soon as possible. We apologize for any inconvenience this may have caused.

    What’s the fix besides removing Pike and Kirk from the available crew listed for the pack on Friday after they were listed at 12PM Eastern on Wednesday?
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    DScottHewittDScottHewitt ✭✭✭✭✭
    Like
    Hey @Frank? Thanks for bringing this to our attention. The team is currently looking into the issue and will be fixing it as soon as possible. We apologize for any inconvenience this may have caused.

    What’s the fix besides removing Pike and Kirk from the available crew listed for the pack on Friday after they were listed at 12PM Eastern on Wednesday?

    Well, the optimum "fix" would be to make sure it never happens again. Since it happened before, IIRC.

    I'm still not even sure how an artist "accidentally" draws TWO characters that are not even in the game, on the splash screen......
    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
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