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locked out of fleet 4 days & counting

Wildstar19Wildstar19 ✭✭✭✭
in Engineering Room
Tilting Point - your lack of response, effort & speed in addressing this issue is UNACCEPTABLE. I am not the only one who has been locked out of my fleet for 4 days & counting. What is your problem? Are y'all this incompetent? I've received 1 response so far after putting in 4 tickets: "we're looking into it." Been playing 8 years & I should be used to this level of unprofessionalism, but I guess I'm not. I've lost 4 days of Fleet buffs, bonuses, rewards, event/squad bonuses, daily buffs & bonuses, etc, etc, etc, etc. FIX THIS - NOW!
Hurry up before those things eat Guy!

Comments

  • STT CommunitySTT Community admin
    Greetings Captain, We received several reports from Players and we're working on fixing all of them. We apologize for the inconvenience or any trouble you might have faced. Did you receive any update from CS? Let us know pls LLAP
  • DAEDAE ✭✭✭✭
    edited April 18
    This is super annoying and was not fixed. I sent a ticket the same day the supposed fix was released reporting the issue not fixed, ongoing and causing massive frustration and loss of daily SB bonuses within fleets.

  • STT CommunitySTT Community admin
    Could you provide us with your DBID? @DAE LLAP
  • DAEDAE ✭✭✭✭
    STT Community wrote: »
    Could you provide us with your DBID? @DAE LLAP

    Sorry for the late reply. I already sent a support ticket that had my DBID within. How would you like me to send the information.
    Also…since 10.1 it seems to have stopped. For now anyway
  • guest_1007201974067202guest_1007201974067202 ✭
    It seems i spoke too soon. Currently an issue today again.
    The players with the red x are in fleets. But they are simultaneously listed as solo players which often happens with this glitch.
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  • STT CommunitySTT Community admin
    I'll pass notes to the team regarding this issue. Please inform you Fleetmates to contact customer support if the problem remains the same. LLAP
  • DAEDAE ✭✭✭✭
    @STT Community do we have an update or estimated time of actual fix for this issue?? All of the red star players are in fleets.
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    And my fleet keeps going blank.
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  • STT CommunitySTT Community admin
    Greetings @DAE did your Fleet contact CS? What was their response or Ticket Status?
  • DAEDAE ✭✭✭✭
    @STT Community

    Yes. Several times i have sent tickets. The reply is the same.
    “Ive gone ahead and logged your concerns for monitoring and investigation”
    Which makes no sense, since according to last months issues and global compensation the issue should have been fixed, therefore already investigated.
    People are tired of sending repetitive tickets for the same generic reply. Typically the above statement or “we have forwarded your concerns” goes nowhere.
  • STT CommunitySTT Community admin
    Could you provide the DBID's of those players? I can attempt A push from our side through support & Ben.
  • DAEDAE ✭✭✭✭
    edited May 15
    STT Community wrote: »
    Could you provide the DBID's of those players? I can attempt A push from our side through support & Ben.

    The players listed above with the red stars? No I can not. They are multiple fleet mixed players that i dont know.
    They are simply found intermittently, in the recruit board. I just look in there.
    Or the players in my fleet who sent tickets?
    Either way, Why would I have someones DBID? It is against STT policy to share log in info and account information.
    It is also a bad practice to post DBID # in a publicly viewed forum. So I wont post mine.
    My ticket #659323 for this issue sent after the below notification and supposed fix was rolled out. I can give you that.
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    This is the communication sent saying the issue was fixed.
    The issue still exists, and I have sent you screenshots of the solo player board showing how to see many captains who are intermittently out of their fleet.
  • STT CommunitySTT Community admin
    DAE wrote: »
    STT Community wrote: »
    Could you provide the DBID's of those players? I can attempt A push from our side through support & Ben.

    The players listed above with the red stars? No I can not. They are multiple fleet mixed players that i dont know.
    They are simply found intermittently, in the recruit board. I just look in there.
    Or the players in my fleet who sent tickets?
    Either way, Why would I have someones DBID? It is against STT policy to share log in info and account information.
    It is also a bad practice to post DBID # in a publicly viewed forum. So I wont post mine.
    My ticket #659323 for this issue sent after the below notification and supposed fix was rolled out. I can give you that.
    zzoszev6lma7.jpeg

    This is the communication sent saying the issue was fixed.
    The issue still exists, and I have sent you screenshots of the solo player board showing how to see many captains who are intermittently out of their fleet.

    Yes I understand Captain, but with their DBIDs we will be able to complete the task faster since DBID there's only one in the entire game. LLAP
  • FripFrip ✭✭
    This is still happening! Today is the second time I have been locked out of my fleet in I think a week.
  • FripFrip ✭✭
    And just like that I’m back in.
  • STT CommunitySTT Community admin
    That's strange... We will notify the team regarding the issue. Could you please share your Player DBID? We will take a look at possible anomalies to investigate, Thanks! LLAP
  • DAEDAE ✭✭✭✭
    edited June 21
    STT Community wrote: »
    That's strange... We will notify the team regarding the issue. Could you please share your Player DBID? We will take a look at possible anomalies to investigate, Thanks! LLAP
    STT Community wrote: »
    DAE wrote: »
    STT Community wrote: »
    Could you provide the DBID's of those players? I can attempt A push from our side through support & Ben.
    .

    Yes I understand Captain, but with their DBIDs we will be able to complete the task faster since DBID there's only one in the entire game. LLAP





    All of the CS tickets sent in regarding the intermittent issue have the DBID attached. If you wish players to give you personally their DBID you need to provide a a link for a private way of doing so.
    Adding again..I have no other players DBID to give you. I have no idea why you think I could access to that information.
    I gave you my ticket number which has screenshots and my DBID.

    As Admiral, this also happens when the glitch is at its prime. My fleet is full, 50/50 active members, with an Admiral avitar, name and non-generic messages.
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