Compensation not matching loss

Knight Ranger

For some reason the Q Continuum missions went kaput on me for most of Monday before the reset. I'd already done 10 of the 12 missions, just had the two last ones to finish off. With all 5 chambers to play with, and Quipment allocated that put my min rolls above any crit I needed to hit, I figured I'd get 11 and most of 12 done on the afternoon, and the final bit of 12 done on the night. Every time I tried to redeem a chamber though, the attached error window came up. I couldn't access the mission, but the chamber would still empty. It kept doing that for the rest of the day, so I lost out on a copy of Marritza when the Continuum reset.

I emailed support about it, hoping they'd give me a Marritza. I mean if a game error stops you from getting a specific item, they should give you that specific item you've lost out on, right? No, the staff member just sent me a generic 700 chrons. I mean it's not nothing, but I can get over 700 chrons in a single voyage, whereas Marritza as a Continuum exclusive character probably won't be in the portal pool for a good while, if at all. Now instead of just using one citation to immortalise him after the fourth copy drops, I'm going to have to spend two of them. And five star citations don't exactly grow on trees for me. I've got to wait until the campaign track drops one or I get 50k honour.

I've always been happy with how customer support has handled the rare issues I have before, but this time I don't feel the compensation matches the loss. Just wondering what you all think? I mean they wouldn't be giving me anything I wouldn't already have if the missions had just worked to start with. Little annoyed right now.