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December Production Update Follow-up

Admiral PrinceAdmiral Prince ✭✭✭
edited January 2018 in The Bridge
Hello everyone,


I know there’s been some questions regarding the changes I mentioned in my last production update, as well as details in the release notes, so I wanted to explain those things in greater detail.

The short version is that circumstances changed between when I wrote my last update and when the update went live, and I didn’t account for those changes.

For example, I wrote that we intended to reduce Training Holoprogram drops during Voyages. However, after analyzing the overall drops in Voyages we decided against making that change. We made sure that the release notes had the correct information, but I didn’t amend the production update to reflect that. That was an oversight on my part.

I also realized we weren’t as clear as we needed to be when we explained the changes to Voyages. We made this change because the amount of chronitons being earned from Voyages was disproportionately benefiting the strongest players in the game and allowed many of those players to dominate Galaxy events. We felt this was unfair to the majority of players, especially our newest players.

We also want you to know that while the frequency of Chronitons drops during Voyages has decreased, the quantity of Chronitons you receive in each drop has actually increased. The overall impact is that for shorter Voyages, you are more likely to end up with a few more Chronitons than before. Longer Voyages, meanwhile, are more likely to earn fewer Chronitons than previously. This reduction in Chronitons earned kicks in after you’ve hit the 4-hour mark.

To be clear: We are not reverting the Chronitons change to Voyages. But over the next couple of months we will continue to add additional crew to the loot table, including some of your favorite crew that haven’t appeared in Voyages yet. We are also continuing to monitor the gameplay impact of these changes, and will make adjustments as needed, which we will communicate to you.

We fell short of our goal of being completely transparent in explaining changes to the game, but we are committed to improving in that area with each release.

Please continue to send us your feedback on Voyages and other aspects of STAR TREK TIMELINES. We built this game for you, and we want to keep providing a great experience in the universe you love.


LLAP,
Admiral Prince
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Comments

  • arjunaarjuna ✭✭✭
    Thanks for the information but I don't see anything regarding the crew promise :

    "Heads up -- we’re going to be rebalancing the Voyages loot table. This will be the first change since the feature launched. We’ll have more details about this later, but these are small adjustments and not drastic changes. You’ll earn slightly fewer Chronitons and Trainers, but you’ll earn a little more Credits, and have a greater chance of getting crew (including all-new Voyages-exclusive crew). Stay tuned."

    do we actually have a greater chance at crew or like the notes say less 1* crew and more voyage exclusive crew but not really a "better chance"? Clarification would be appreciated
  • DavideBooksDavideBooks ✭✭✭✭✭
    Since you are going to add more characters soon (thank you), and since you want to help newer players, (thank you) may I make a suggestion: have a new 2 star character who would be useful in the cadet missions to crit certain nodes or who fills holes in some of the difficult spots (preferably femail, alien, Starfleet). Have this new character be a voyage exclusive who appears at the two hour mark. This will encourage new players to work on voyages and it won't bother older players since they were going to get a two star there, anyway. Personally, I'm almost finished with the 2 star cadet missions and nodes (though I really want that Gia Odo I've heard about for one of the nodes I can't pass), but this would really help new people and drive them to build crew to do voyages.
  • The FishThe Fish ✭✭✭
    edited December 2017
    Thanks for the update but this update did not address any of the statements where you and Shan did not agree. Is there more crew dropping on voyages or less 1* crew? Are there more or less trainers?
  • So, what I'm reading is people stopped buying chron packs to compete in galaxy events because they were getting a lot of chrons from voyages for free. Thanks for the clarification.

    There we go. Now it makes sense to me. Thanks for the clarification.
  • Ok so I have been buying dilithium for the sole purpose of extending voyages for chronitons. Not for galaxy events, but so I can immortalize characters. I'm currently at 15 hours and I have approximately 300 chronitons less than I had at 15 hours on every previous voyage. That's a real kick in the groin.
  • So, what I'm reading is people stopped buying chron packs to compete in galaxy events because they were getting a lot of chrons from voyages for free. Thanks for the clarification.

    Silver hit the nail right on the head!
  • Hello everyone,
    For example, I wrote that we intended to reduce Training Holoprogram drops during Voyages. However, after analyzing the overall drops in Voyages we decided against making that change.

    I really wish we'd get an explanation on the reasoning behind this decision. For anyone who's been playing more than a few months, trainers are the most useless so-called-reward in the game. Between the endless stream of useless trainers in Gauntlet and Shuttles, trainers in Voyages just get ignored when I'm looking over the reward list; I literally don't even see them anymore.
  • Odo MarmarosaOdo Marmarosa ✭✭✭✭✭
    Thanks for the explanation.
  • Kirkish1Kirkish1 ✭✭
    edited December 2017
    I've been playing a year and have acquired more trainers then I will probably ever use.
    4wvupgdadbfq.png
    So for me chromitons are more valuable in voyages than trainers or really anything else. But I'm only VIP 14 so I guess you can ignore my opinion and focus on new players only.
  • You say you made this game for us and yet continually do the reverse of what we ask and what you yourselves say you will do.

    .. Your literally punishing players for playing longer and paying.(does not help player retention)

    And ya know.. you could have incentivized it in different ways.

    Instead of butchering the"top end" / bigger players longer Voyages, you could have left them as they were and just increased the bottom end.. so the newer players still gain more and we don't lose out for paying.

    You could set the system to "slightly" increase the odds of 4* crew dropping after the first refill
    Or set a special refill prize..

    Ok, we're lowering paying players chronitons but with each refill here is a pack of shuttle boosts... Or 150 merits or.. something..

    You do know that you want us to pay you right ?
    And the goal is to get new non paying players to start paying. You should be making the top end even more rewarding .

    Your definition & use of the word "Slight" is insulting and damages trust.

    30 %ish, Is not slight
    30% is considerable.

    1-3 Is a tiny bit
    4-8 is slight
    9-13 is small
    14-20 is noticable
    21 - 25 is moderate
    26-35 is considerable
    36-50 is Major
    51-75 is massive

    Merry Christmas, thanks for the worf..

    Constructive suggestion,
    Want players to keep paying for Voyages after this cut ? Make 5*s apart of the prize pool after 8:00:00


  • Constructive suggestion,
    Want players to keep paying for Voyages after this cut ? Make 5*s apart of the prize pool after 8:00:00

    This! I'm running out of reasons to pay for dilithium for voyages...
  • The term „slightly“ used for a chron nerf of 25-30% is really questionable. :|
    •SSR Delta Flyers•
  • We felt this was unfair to the majority of players, especially our newest players.
    Newest players, about whom DB claim to care so much, can no longer compete effectively in the Gauntlet, previously the ONLY remotely level playing field for newer players, unless they can find a space in a pre-existing, strong fleet. Slots in these fleets are usually not reserved for "newest" players.

    So what is it DB, do you care about new players? Or:
    So, what I'm reading is people stopped buying chron packs to compete in galaxy events because they were getting a lot of chrons from voyages for free. Thanks for the clarification.
    I don't see how you can have it both ways.
    ~|~|~ Rise of the Phoenix member ~|~|~

    Captain level 50, approaching 100 immortals

    All you need to know about Disruptor Beam
  • DralixDralix ✭✭✭✭✭
    [BL] Q wrote: »
    Translation : F2P players were hoarding chrons for galaxy events and we were giving out 5/5 crew to people who haven't spent a cent since the game went live so we decided to change this and put these players through the ringer because we value 5/5 crew highly as you can see by our 2/5 crew deals for $99.99

    This one doesn't wash. The result of the change is a diminishing return on chrons - shorter voyages may actually get more than before. This would have less impact on people who haven't spent a cent, and thus are less likely to spend dilithium on extending voyages.

  • Captain_WhoCaptain_Who ✭✭✭✭✭
    Probably a poor business decision. Our best bet is to assure it is, and vote with our wallets and our dil by abstaining from extending voyages or buying galaxy chron packs.
  • Thank you for the additional clarification. I can’t speak for everyone, but I do appreciate the basic willingness to engage. For what it’s worth, the chroniton nerf is bad for me, though I don’t exactly meet the definition of a whale. (About 80-90% of my spending is monthly card.) I’ll live with it, though from a data analytics standpoint, I’d love to know where the break even point rests for determining who takes a hit.

    Also, as others have already mentioned, the precise nature of the adjustments to crew drop rates was never fully addressed. There seems to have been no increase in rates for uncommon crew and up, so I am beginning to assume that the only real change is the addition of the dilemma-exclusive super rares. That’s not exactly ‘more likely to receive crew’ or some such, so a few additional details would be appreciated. If only so we can be sure of where we stand on the adjustments.
    First Officer - Task Force April
    Squadron Leader - [TFA] Bateson’s Bulldogs
  • You nerfed the chrons and the notification doesn't work unless i restart the game or check out the voyage myself. "Good" job! But understandable...no notification means missed recall, which forces players to buy dilithium... Morals, shmorals, money matter!
  • You nerfed the chrons and the notification doesn't work unless i restart the game or check out the voyage myself. "Good" job! But understandable...no notification means missed recall, which forces players to buy dilithium... Morals, shmorals, money matter!

    Yup. I'm not getting the notifications, and still not getting "shuttle return" notifications either
  • Nero84Nero84 ✭✭✭
    To me the chronitons is more of an annoyance than the thousands of trainers I own. I remember a time before voyages so it is still better than what it was. In my 6 hour voyages so far I have 89 super rare trainers alone.... I would rather have anything else than trainers. Remove the reward for trainers from gauntlet at least. Make it 1 less place we can get them.
  • I’m at the point that I’m losing trainers because they are going over the 32k cap. So it isn’t even a reward for me.

    We need some way to convert useless items (useless for many of us. I know I can use them in the replicator, but I’m never going to run out of rations) like scematics, starbase components and trainers. Honor or credits would be perfect.
  • Thank you for the follow-up in fairly timely manner. I hope this is new pattern for DB. Again..thank you.
  • Art0rius wrote: »
    Stop lying right in our face. You decreased chronitons drops during Voyages to sell more chronitons packs during galaxy events.

    Whatever the motivation is, the lie was using "slight" as the descriptor.

    If it was done because of that though,
    I could have even accepted something like a 2% / 3% cost increase to refill and maybe a 5% chron reduction.

    I could have accepted that with honesty.

    But remember, we were still paying for extended Voyages.. the "Free" chronitons are what are staying put !






  • e?o | Dr Rgnee?o | Dr Rgne ✭✭
    edited December 2017
    As far as spin goes, that was a very reasonable-sounding attempt at it, but the notion that DB is afraid of pay-to-winners dominating the galaxy events is belied by the fact that you release chronitons-for-cash at the start of every galaxy event.

    You are simply upset that you cannot recur any charges for the high level crew we already bought that can make us consistent chronitons.

    You have reached the stage on your cash-making algorithm where the one-time profit from selling power-creep (1400+ sec on a Deanna Troi anyone?) is finally being outweighed by the recurring cost from those same crew netting us 8 hour voyages without refuel.

    And so we lose. Again.
  • Nero84Nero84 ✭✭✭
    As far as spin goes, that was a very reasonable attempt at it, but the notion that DB is afraid of pay-to-winners dominating the galaxy events is belied by the fact that you release chronitons-for-cash at the start of every galaxy event. You are simply upset that you cannot recur charges for the high level crew we already bought that can make consistent 8 hour voyages.

    I 100% believe the chronitons for cash pack that you mentioned is completely accurate; however, what I would counter is that I don't think they are necessarily referring to pay-to-play other than players who have a built up crew and can get to 8+ hours without a refresh.

    Now this may overlap in a lot of areas but I think the overall problem with the above statement is that fraction events specifically don't benefit newer players at all because of the lack of crew. Even newer players who pay would have an extremely hard time ranking in my opinion.

    If DB wanted to quickly help newer players out they would fix the reward structure for events to help them build a more usable team faster.

    In the end I do think they modified this to encourage more spending on galaxy events and it will be interesting to see if it happens.
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