Sorrytons
SMM
✭✭✭
in The Bridge
Dear Shan,
The issue with presenting apology game items (cronitons, crew and the like) or in game messages items and the like, is that they are often inappropriate, vexing or don't hit the mark. Of course no apology will satisfy everyone. Recent examples include expedition tokens and the Picard.
The reason that they are often wrong is that the person who decides on the reward doesn't play the game. I suspect that goes for all DB.
The way to choose an apology item is to poll the customers in a forum post or have a group of experienced customers that you email for feedback. To reiterate previous communications, DB does not respect nor appreciate its customers. Until DB management experiences that epiphany, DB will always struggle.
Had I been asked with reference the apology that presented M Picard, I would have suggested Mirror Inquisitor Troi. The only person that wouldn't have benefited is the person that came first. But that wasn't the best answer. Some one else suggested a Legendary Honourable Citation. I didn't think of that and I think it is better.
This post isn't really about apology items. It about trying, another way, to tell DB management that they are not nearly as competent as their customers.
I have 2 accounts and have played both virtually since the start. (Lvl 64 now.) I have advised you of my provenance and yet you have never asked me for an opinion nor taken me up on a suggestion.
I don't care that I have not been listened to. I care that no one seems to have been listened to.
The issue with presenting apology game items (cronitons, crew and the like) or in game messages items and the like, is that they are often inappropriate, vexing or don't hit the mark. Of course no apology will satisfy everyone. Recent examples include expedition tokens and the Picard.
The reason that they are often wrong is that the person who decides on the reward doesn't play the game. I suspect that goes for all DB.
The way to choose an apology item is to poll the customers in a forum post or have a group of experienced customers that you email for feedback. To reiterate previous communications, DB does not respect nor appreciate its customers. Until DB management experiences that epiphany, DB will always struggle.
Had I been asked with reference the apology that presented M Picard, I would have suggested Mirror Inquisitor Troi. The only person that wouldn't have benefited is the person that came first. But that wasn't the best answer. Some one else suggested a Legendary Honourable Citation. I didn't think of that and I think it is better.
This post isn't really about apology items. It about trying, another way, to tell DB management that they are not nearly as competent as their customers.
I have 2 accounts and have played both virtually since the start. (Lvl 64 now.) I have advised you of my provenance and yet you have never asked me for an opinion nor taken me up on a suggestion.
I don't care that I have not been listened to. I care that no one seems to have been listened to.
8
Comments
Thanks Enterprise Was Best but you choose an analogy that does not exist.
Show me a similar game, with Star Trek crew that I can transfer my accounts to and I probably would. If I transfer to a different bank I can transfer my money. Not so with this game.
I appreciate your sentiment but your solution is not possible. Having invested the time and money my only choice is to hope for new DB management.
While it is great that DB is trying and not just saying tough luck, it is very much in everybody’s interest to call them on inappropriate compensation when we see it. If they don’t hear it, they will assume random gifts are fair and everything is kosher while paying customers leave in droves.
Your point?
I am British. On the subject of cars I used to only be prepared to buy German or Japanese cars. Certainly not British, French nor US cars. The customer service from a particular Japanese company annoyed me so I sold the car. I decided to buy a non Detroit US car. I'm not sure I would buy from them again because of poor dealership service. My point is that often you get too far down the road to U-turn. You have to struggle on.
Does anyone want to buy my Timelines account?
I bid $1.01
Put it on eBay. Someone just bought a really good one. I’m sure you can get some good money for a good one
They actually pretty much said tough luck in the first response to me
I'll take it for the higher price of 65 pence.
Bah... I bid 100 Quatloos for the newcomer.
Don't make me break out a Euro for the win 😜
It is entirely this sort of discussion that should have been explored by DB prior to the MP apology. Yes, MIT would have been better. Both would have been too much I think but sweet none the less.
I see your closing posts re compensation. (One of mine closed too.)
Is it DB's intention to change the way that compensation is considered, to reduce the likelihood of issues, going forward?
I plan events every day. If I showed this level of incompetence I would be fired on the spot.
As an alternative, DB could rerun faction events once a month. I would love to add stars to legendaries where possible and it would be a lot less effort for DB.
This too, rerun an event that already works. Easy
take comfort that there is at least one company that would hire you regardless ....
That's gonna leave a mark, DB!!!!!