How often has CS allowed behold trade outs for you?

(CSF) Jesus Is Lord [••••]

I have only gotten to do 1 with cs before they shut me down from asking ever again. But i heard from a fleetmate that he has been allowed multiple behold trade outs...im wondering who else has been able to do more than one?

Data1001

You mean submitting a ticket to ask for a different crew member because you didn't like any of the options, or asking for a different crew because you had all of them FF? Or something else?

(CSF) Jesus Is Lord [••••]

Did one but after that, was refused.

Data1001 wrote: »

You mean submitting a ticket to ask for a different crew member because you didn't like any of the options, or asking for a different crew because you had all of them FF? Or something else?

I mean when in your excitment you click duelist torres who you have 1/5 when you couldve clicked dahar master kang who wouldve been 3/5 stars

Data1001

(CSF) Jesus Is Lord wrote: »

Data1001 wrote: »

You mean submitting a ticket to ask for a different crew member because you didn't like any of the options, or asking for a different crew because you had all of them FF? Or something else?

I mean when in your excitment you click duelist torres who you have 1/5 when you couldve clicked dahar master kang who wouldve been 3/5 stars

Hmm. Yeah, I guess I'd never bother CS with something like that.

If I accidentally clicked something that cost me Dilithium, then I might consider a ticket. (Although I've done that plenty of times with the 10 dil spin in Dabo, accidentally hitting that after doing my 5000 credit spin instead of closing the window, and in those cases I merely take my lumps and vow to pay more attention where I'm clicking next time.)

If you had accidentally clicked a crew member in a Behold that you had FF instead of one that you didn't have FF, then I think perhaps a ticket might be in order. But — and I hope you do not take offense — your example strikes me as a somewhat frivolous use of the customer service ticketing system. And, frankly, if others are doing this sort of thing numerous times, it's no wonder it takes so long for people with more serious issues to get their tickets resolved.

(CSF) Jesus Is Lord [••••]

Did one but after that, was refused.

Data1001 wrote: »

(CSF) Jesus Is Lord wrote: »

Data1001 wrote: »

You mean submitting a ticket to ask for a different crew member because you didn't like any of the options, or asking for a different crew because you had all of them FF? Or something else?

I mean when in your excitment you click duelist torres who you have 1/5 when you couldve clicked dahar master kang who wouldve been 3/5 stars

Hmm. Yeah, I guess I'd never bother CS with something like that.

If I accidentally clicked something that cost me Dilithium, then I might consider a ticket. (Although I've done that plenty of times with the 10 dil spin in Dabo, accidentally hitting that after doing my 5000 credit spin instead of closing the window, and in those cases I merely take my lumps and vow to pay more attention where I'm clicking next time.)

If you had accidentally clicked a crew member in a Behold that you had FF instead of one that you didn't have FF, then I think perhaps a ticket might be in order. But — and I hope you do not take offense — your example strikes me as a somewhat frivolous use of the customer service ticketing system. And, frankly, if others are doing this sort of thing numerous times, it's no wonder it takes so long for people with more serious issues to get their tickets resolved.

Thats why i dont do it very often...just wondered how often others do it

Captain Sushi

I think you should have had a poll option for "I've never asked CS for that."

(CSF) Jesus Is Lord [••••]

Did one but after that, was refused.

Captain Sushi wrote: »

I think you should have had a poll option for "I've never asked CS for that."

Drat...i dog gone done it again!!

Hungry Dog DDM

I've not gotten to the point of asking yet.

arjuna

What is this dude talking about?

Nope, if I click the wrong char for whatever reason I take personal responsibility and don't send in a ticket.

Dirk Gunderson

What is this dude talking about?

This sounds like the time I accidentally made a fifth star for Tuvix and had to start all over again on Security Chief Tuvok...it wasn’t fun but I dealt with it on my own without needing to file a ticket.

[KM] Phelan

Did one but after that, was refused.

I was allowed one, as the 2 of the 3 behold choices were the same crew. But that's the only time.

arjuna

What is this dude talking about?

[KM] Phelan wrote: »

I was allowed one, as the 2 of the 3 behold choices were the same crew. But that's the only time.

This seems like a valid reason to file a ticket to me. DB should at least have code in place to give 3 unique chars in a behold.

Lady Gaghgagh

What is this dude talking about?

arjuna wrote: »

Nope, if I click the wrong char for whatever reason I take personal responsibility and don't send in a ticket.

I'm in the same boat. But if CS had a guarantee that if all the beholds are FF'd that you could trade-in, then I would file for sure.

arjuna

What is this dude talking about?

Lady Gaghgagh wrote: »

arjuna wrote: »

Nope, if I click the wrong char for whatever reason I take personal responsibility and don't send in a ticket.

I'm in the same boat. But if CS had a guarantee that if all the beholds are FF'd that you could trade-in, then I would file for sure.

Yes, and if it didn't hurt their profits so much they probably would , I really think they could make some money on maybe a 13000 dilithium guaranteed no FF'd pack. But maybe people who already have say 350 immortals spend more than even that would make it worth to them? I bet they could run an algorithm that would tell them where the price should be set on it.