Backlog of tickets - expect delays in response time.
Shan
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There is currently a backlog of tickets which results in longer response times.
Everyone will get a reply, the team is working as fast as they possibly can.
Your patience is appreciated.
I am sharing again what I said the last time this happened.
There are steps you can take to avoid creating more delays and/or to help in getting your issue resolved more quickly:
• do not send multiple tickets for the same issue
• be as precise and concise as possible in your description of the issue at hand
• if it involves a purchase in the Time Portal for Dilithium, do provide the name of the pack in question
• if it involves a purchase done with real currency, please provide a copy of the receipt from the relevant store/platform (a bank statement is not valid)
If you need to update your ticket you can reply to the email you received confirming that your request is in our system.
You also have the option to update your ticket/provide screenshots etc by signing in to our Zendesk portal.
sttsupport.disruptorbeam.com
The credentials for Zendesk are not the same as the one you use for the game.
As long as you have sent a ticket in, your email address is already known on the portal and you will only need to create a password for your account.
In the login screen at the bottom left you will see: Have you emailed us? Get a password
Following that link and instructions will allow you to create credentials for our Support Portal.
Thank you!
Everyone will get a reply, the team is working as fast as they possibly can.
Your patience is appreciated.
I am sharing again what I said the last time this happened.
There are steps you can take to avoid creating more delays and/or to help in getting your issue resolved more quickly:
• do not send multiple tickets for the same issue
• be as precise and concise as possible in your description of the issue at hand
• if it involves a purchase in the Time Portal for Dilithium, do provide the name of the pack in question
• if it involves a purchase done with real currency, please provide a copy of the receipt from the relevant store/platform (a bank statement is not valid)
If you need to update your ticket you can reply to the email you received confirming that your request is in our system.
You also have the option to update your ticket/provide screenshots etc by signing in to our Zendesk portal.
sttsupport.disruptorbeam.com
The credentials for Zendesk are not the same as the one you use for the game.
As long as you have sent a ticket in, your email address is already known on the portal and you will only need to create a password for your account.
In the login screen at the bottom left you will see: Have you emailed us? Get a password
Following that link and instructions will allow you to create credentials for our Support Portal.
Thank you!
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This discussion has been closed.