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Can't submit a support ticket from within game.

[SFW] Quick Claude[SFW] Quick Claude ✭✭✭✭
in Engineering Room
Always get an error message.

Comments

  • ShanShan ✭✭✭✭✭
    What error message are you getting, and on which platform?
    You can also submit a ticket via our portal directly of course, but you should be able from within the game as well.

    https://startrektimelines.zendesk.com/hc/en-us
  • [SFW] Quick Claude[SFW] Quick Claude ✭✭✭✭
    It's on an iPhone 6 using iOS 11.2.1
    Anytime I try using the in-game 'Contact Support', upon sending my message, I get an error messages saying: ERROR, an error occurred attempting to create a support ticket. Please email sttsupport@disruptorbeam.com for further assistance. Then I have a choice to "Contact Support", which gives me the same error message if I try to report the error.
  • ShanShan ✭✭✭✭✭
    Could you please restart the app and try again now?
  • [SFW] Quick Claude[SFW] Quick Claude ✭✭✭✭
    Still happening.
  • [SFW] Quick Claude[SFW] Quick Claude ✭✭✭✭
    I tried submitting a ticket a couple of days ago and had the same problem then, too.
  • ShanShan ✭✭✭✭✭
    OK - thank you for letting me know. I do not have more info on this yet, and no other reports either.
    There was a potential cause yesterday, but as you say it started a few days ago, the cause is elsewhere.
  • [SFW] Quick Claude[SFW] Quick Claude ✭✭✭✭
    Thanks Shan. I will let you know if it changes.
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