Not able to log in since 11th January
Jassada
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I'm going to sum up what I wrote elsewhere, now that I can finally create a new discussion:
On the 11th of January, when I started the game (I had been playing without any problems earlier that day), it wouldn't sign me in anymore. I kept getting the "An error occurred during sign in" message.
I waited for about 8 hours, then I tried a whole lot of things, including restarting my phone and deinstalling and reinstalling the app. Nothing worked.
I then reset the account. I have verified that if I just play the new game, I can exit and restart the game without any difficulties, it'll sign me back in. If I try to log in to my original account, however, I start getting the "An error occurred during sign in" message and can't start the game anymore.
When I try to log in to my original account from the game, I first get the following messages:
"We've found an existing Star Trek Timelines game in this account. Choose continue to log out of your current game, and resume progress in the game we've detected."
Choose continue: "Invalid credentials. Unable to sign in. Please check your email or password and try again."
From then on I get the "An error occurred during sign in".
I play under iOS11 with the current client. I have never used any other platforms or devices to play Timelines.
I can log in to this forum with my account details.
Something seems to be seriously wrong with my account and it sounds alarmingly like what happened to my fleetmate Caveman. I am very frustrated and alarmed.
I submitted a ticket on the 12th and shall be updating it today. I hope I get a response soon.
I am Captain level 56 and I have been playing for maybe one and a half years. I have invested a lot of time and some money into this account and now it's inaccessible.
I have missed my daily dilithium for the past 3 days. I haven't been able to play the event beyond what I managed on the 11th. If the issue isn't resolved before the end of the event, I will miss out on the community rewards.
If it takes longer than 2 weeks, I will lose my ranks in the arena. They are the work of months.
Help!
On the 11th of January, when I started the game (I had been playing without any problems earlier that day), it wouldn't sign me in anymore. I kept getting the "An error occurred during sign in" message.
I waited for about 8 hours, then I tried a whole lot of things, including restarting my phone and deinstalling and reinstalling the app. Nothing worked.
I then reset the account. I have verified that if I just play the new game, I can exit and restart the game without any difficulties, it'll sign me back in. If I try to log in to my original account, however, I start getting the "An error occurred during sign in" message and can't start the game anymore.
When I try to log in to my original account from the game, I first get the following messages:
"We've found an existing Star Trek Timelines game in this account. Choose continue to log out of your current game, and resume progress in the game we've detected."
Choose continue: "Invalid credentials. Unable to sign in. Please check your email or password and try again."
From then on I get the "An error occurred during sign in".
I play under iOS11 with the current client. I have never used any other platforms or devices to play Timelines.
I can log in to this forum with my account details.
Something seems to be seriously wrong with my account and it sounds alarmingly like what happened to my fleetmate Caveman. I am very frustrated and alarmed.
I submitted a ticket on the 12th and shall be updating it today. I hope I get a response soon.
I am Captain level 56 and I have been playing for maybe one and a half years. I have invested a lot of time and some money into this account and now it's inaccessible.
I have missed my daily dilithium for the past 3 days. I haven't been able to play the event beyond what I managed on the 11th. If the issue isn't resolved before the end of the event, I will miss out on the community rewards.
If it takes longer than 2 weeks, I will lose my ranks in the arena. They are the work of months.
Help!
0
Comments
Do you have access to a computer to try and access your account via Steam or Facebook?
Do you use isync and gamecenter? There could be a bad save somewhere linked to your AppleID.
I do not use isync or gamecenter.
I have access to a computer, but not to a Facebook account.
I responded accordingly at Jan 17, 02:59 EST and have been waiting for a response since.
This seems pretty long to me. Is it normal?
It feels pretty frustrating, since I now have not been able to play for nearly a week.
I cannot try logging in on Steam, since I do not have a computer that runs Windows.
Is there any way to at least prevent my losing my arena ranks? They are the work of months.
I suppose I'd just like to know what the status is, even if it's just "We're working on this problem, please be patient." or "This is being forwarded to another team."
Should I update my ticket to ask about the status and to ask about a way to prevent losing my arena ranks or would that be unhelpful?
Daavik still is unable to access the game since the 1000 chroniton crash, so he's not able to play the event.. but also his squad is without a shared crew, and as admiral there is no way to even temporarily switch squad leader to allow someone else to share. Even fleet rank is affected by it.
I hope at least Daavik, Jassada and others who couldn't regain access in time will be compensated for the event on a case by case basis.
(as a sidenote, it would be very helpful for a few situations, to enable admirals to switch squad leaders without disbanding the squad or dismissing captains from the fleet)
~· Fly with the Subspace Eddies! ·~
I have now had another response from CS. After I said three days ago that resetting my password has made no difference, I have now been asked if I was actually using my email address and the new password. Of course!
I have received another password reset.
I'm really surprised at this approach, since I can log in to this forum without any problems using my account details, and I said so when I was initially asked to change my password.
Regardless, I have reset my password yet again. This made no difference, of course.
In case resetting my password made no difference, I have also been asked to provide a different email address to "update" my "information". I have no idea what this means and have asked for clarification.
What platform are you having the problem on?
This time the game unexpectedly signed me in, but the interface is very broken. All icons have dissappeared except for: Fleet Hub, Scan, Factions, Arena, Gauntlet, Time Portal, Galaxy Map and Menu. The Menu only shows me an account Management screen. Time Portal and Galaxy Map are greyed out and not working.
Fleet Hub, Scan, Factions and Gauntlet appear to be working normally. I played a few gauntlet rounds and one battle in every division. I hope this doesn't cause further problems, but I just want to avoid losing my arena ranks.
I am now going to try out what happens when I restart the app, since I obviously can't play this way anyway.
I am glad to hear you are able to sign in, we are continuing to investigate this.
As for the partial UI you are seeing, Support will be able to assist and I have left an update for them in your ticket.
Thanks @Shan for your help!
You are welcome
That is not the same issue as Jassada I believe.
On what platform are you playing and what are you seeing when you try to switch account?
So if I understand this correctly you are trying to switch account by simply changing the email address and password you see in the game? If that is the case that will not work. You should see an option to SWITCH ACCOUNT, choosing it should prompt a new window, empty of email address, where you can add the credentials for the account you wish to switch to.
Continue to work with your Support Rep on this, and provide a screenshot of what you are seeing, it might help. Trying to access that account on another device might help as well.
This is 100% EXACTLY my problem. However, if it was solved for you, why can't they apply the same fix to me and others with this problem???