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Is there any support anymore ?

Borg Immortal EmperorBorg Immortal Emperor ✭✭
in Engineering Room
Is there any game support or did Q get everyone ?
I have critical tickets since 2 weeks ago open and still no answer.

Comments

  • IIortIIort ✭
    edited October 2017
    For me it's 6 weeks...I would not count on it ever receiving an response anymore. They simply do not care...they figured that money comes in no matter what, so support is no longer needed...
  • CSMone01CSMone01 ✭✭
    Borg Immortal Emperor wrote: »
    Is there any game support or did Q get everyone ?
    I have critical tickets since 2 weeks ago open and still no answer.

    Critical to you isn't always critical to DB. Critical usually means stuff like "unplayable game". Not "loot issues"

    It's still getting a bit ridiculous, though
  • ShanShan ✭✭✭✭✭
    The team is doing everything in their power to get resume better response times.
  • [OPA] Sky Marshall DaYng1[OPA] Sky Marshall DaYng1 ✭✭✭
    Both my tickets were resolved within 2 weeks. They were not critical so the responses to my zendesk updates came a day or 2 after I updated them. I am fine with that because I know other people had much larger issues.
  • Borg Immortal EmperorBorg Immortal Emperor ✭✭
    @CSMone01 - not being able to gear up any of the high level characters is as unplayable as it gets.

    And no, still no response. One more week passed... I lost over 3k chronitons, over 2 mil credits and an unknown number of items.

    And that's not counting all the junk crew I had to re-level-up and cryo.
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