Don't fix anything in the game until you fix this
[VA] NATE
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The chat in this game is horrific. I'm sure 99% of the player would not be upset if you even took an event or two off to fix this. I have been logged on to the game and then I see a message from a fleetmate in the fleet chat, and it is a response to something, it is a response to to something that is not there. I restart the game, and I miss half of the conversation. Do I really have to download an app to chat with my fleetmates?
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But fix this first,meh, rather see better CS support before anything else