Help with Customer Support

Mbannar

Having some issues with customer support,

Does anyone know who i would need to ask for if i feel i have a issue that i do not belive is being handled properly?

Any help is greatly appreciated

[NDQ] ThunderDrop

You can freely ask that your issue be raised to a supervisor. It will take additional time before your ticket gets addressed.

Mbannar

Did having some issues with the lead c.s thats why i asked, what the next step is

SST - 9of7

You first need to reach a person in the cs. I think they were all exchanged for chat bots with canned responses.

WaldoMag

something about escalating the ticket?

Someone should be able to give you info on what to do.

[NDQ] ThunderDrop

You can try sending Shan a PM but beyond that you are already at the top. You can find Shan's posts in the "Starfleet Communications" section.

(CSF) Jesus Is Lord [••••]

I hope this isnt against community guidelines but Andrea really helped me. Try requesting her. Hope that helps!!

Black Pebble

If you ask for the issue to be escalated, it will be escalated. Asking for it to be escalated to a specific person is unlikely to produce any different results.

Mbannar

Just didnt know what the chain of command chart looked like, or if you could ask for futher escalation past the c.s lead,
I have asked the c.s lead for escalation,

Not trying to be rude or jump around just didnt feel i was at the correct level of support for my issue

(CSF) Jesus Is Lord [••••]

Black Pebble wrote: »

If you ask for the issue to be escalated, it will be escalated. Asking for it to be escalated to a specific person is unlikely to produce any different results.

Okay thanks for the info...didnt know that.