This is begining to become a joke, can i please get some customer service
Mbannar
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Started a ticket on February 9th
Had to ask for escalation to a P.S. lead on the 16th of February
Ran into some issues with the P.S lead and had to ask for a another escalation on the 20th of February
Was told by the Lead P.S on the 21st of February
"Please note, it may be another day or two before your ticket is answered in more detail "
It is now the 26th of February and still have not heard from anyone
I would love to get this issue resloved so i can continue to enjoy playing and spending money
So pretty please with sugar,sprinkles, and a cherry on top can i get some help?
Had to ask for escalation to a P.S. lead on the 16th of February
Ran into some issues with the P.S lead and had to ask for a another escalation on the 20th of February
Was told by the Lead P.S on the 21st of February
"Please note, it may be another day or two before your ticket is answered in more detail "
It is now the 26th of February and still have not heard from anyone
I would love to get this issue resloved so i can continue to enjoy playing and spending money
So pretty please with sugar,sprinkles, and a cherry on top can i get some help?
1
Comments
As if it would not be bad enough that they don't fix their errors and mistakes unless you escalate your tickets it also takes ages to get any kind of response. And the response itself mostly seems like a canned response anyway...
Let us know the date when they take care of you. Gives an idea how long it takes when escalated.
I assume he means Player Support rep, tho it's not an abbreviation I've seen used before myself..
Could you please continue the petty bickering? I find it most intriguing.
~ Data, ST:TNG "Haven"
Finally got one today, sent reply geuss we will see what happens
Seems to be about 5-7days for each escalation
Ya they refer to themselves in emails as P.S instead of C.S
Player support rep, instead of customer support rep
Got it, ta. I don’t know where it comes from but I’ve always come to understand them as CS/customer service, but now that you bring it up PS may be what’s written at the bottom of the 50+ emails I’ve received from the department.
Said they were senting compensation again
(not was i was told in earlier emails but something)
But for the 2nd time did not acutal send it
So wondering if i need to just go ahead bend over and prep myself
If things are really that bad through the standard customer service channels I would suggest speaking with the contract holder for your purchase- ie Apple, Google, Steam or Facebook. But always give DB a fair chance first.
Sadly i feel more like loki then hulk when dealing with Player support
I will give them a chance to fix it, but if they dont i might have to
Thanks for the advice
The ticket was for two issues
stuck voyage,happening about ever two days now with recall button not working, never really had this happen till last update about 3 weeks ago now its constantly doing it
And had a issue with a event vp not rewarding correctly
(Not a image or false postive) had the same issue on december mega event
They acknowledged the issue, sent compensation then
The original Player support rep., wasnt reading the emails and when i tried to talk to them about event issue ingored my email and went on to talk about somthing else
So asked for escalation
The issue with the Lead P.S
Was that she was going to to sent x amount of compensation by ingame mail on the voyage issue
Never sent it
The other issue regarding event was that they couldnt find were i was sent compensation even tho it was sent by ingame message in december and i Qoute
"I was unable to track the same issue-type ticket with a compensation of Chronitons though. As such, we will not be honoring it as a precedent"
So basically calling me a liar even after i sent screen shots over a period of time
So again i asked for escalation
Now im talking to senior player support
Now the issue is, wait ya ok we found were we sent compensation in december, but ummm thats not our policy reward so ummmm even tho we told you we would honor it but now we are not
So im sending you the policy amount i Quote
"I have now sent a new in-game message containing those Chronitons, which can be claimed at your convenience."
And then does not even send that
And does not even bring up the voyage compensation
Oh and tells me that issue for voyages, only work around right now is to play more often and refresh voyage more often and to recall with am above 100
Only issue is i extend alot , so now cant really extend and have to get on every hour and hope and pray it doesnt lock up before i run low on am
So thats were im at right now waiting on a reply from them that i sent about 30hrs ago, no respones yet
Or if they are out sourcing there player support it might be time to look at other companys
1st stuttle win 4,000
2nd shuttle fail
3rd stuttle win 4,000
4th stuttle win 800
Opened all 4 at same time send out all four at same time
And before any one asks no i did not use any i had allready opened
Not like im expecting DB to do anything tho i geuss
Last respones still hasnt been answered, send i reply Tuesday Feb 27, and still havnt heard from anyone in 3 days now
Ticket started February 9th and its now March 1st
Nope the big words and the sound for winning makes hard to be confused lol