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Game won't open

AviTrekAviTrek ✭✭✭✭✭
in Engineering Room
I just updated my app to the latest client and now the game won't open. Running on Nexus 7.

Comments

  • guest_768875478589441guest_768875478589441 ✭
    same here. im on a s4 active, been working great until this update. it goes to disruptor beam logo and no further.
  • AviTrekAviTrek ✭✭✭✭✭
    That's exactly what happens to me. It goes there and sits.
  • Black PebbleBlack Pebble ✭✭✭✭✭
    If you haven't done so already, please submit a ticket with information on your device, operating system and DBID.

    You can submit a ticket through our portal at:

    https://startrektimelines.zendesk.com/hc/en-us
    Hosun Lee
    Civilian, Brand and Marketing
    Ex-Disruptor Beam
  • Black PebbleBlack Pebble ✭✭✭✭✭
    Also, while it's not ideal, some players have mentioned that leaving the client open for an extended period the first time (10+ minutes), or clearing their device cache, allowed them to get into the game normally afterwards.
    Hosun Lee
    Civilian, Brand and Marketing
    Ex-Disruptor Beam
  • guest_834180019064832guest_834180019064832 ✭
    same here game wont start i do get a js error but sits on the unity screen before the disruptor beam. funny enough game wont start on facebook and does the same on steam
    could it be router /firewall problems ?
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