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The Portal Bug
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Hi, I have had this problem for over one year now. The Portal no longer displays winnings when a pack is opened. This is particularly annoying when an immortal is won as I am effectively frozen out of the game until I randomly hit where I know the "choose" button to be - this usually results in my picking a duplicate which I get a small amount of honour from.
I have raised this three times through support. The first time the agent seemed helpful but he seemed to disappear after DB's "restructure", the second time I was told to buy an iPhone and the ticket was closed out. The third time the ticket was just closed out.
HELLO DB I AM TRYING TO THROW MY MONEY AT YOU BUT YOU ARE MAKING IT IMPOSSIBLE FOR ME TO DO SO.
Is this going to be fixed? New crew every week (too many to ever collect all of), welcome additions like Collections, but the basic bugs are still not ironed out.
*Edited to add. I have the latest version of Android on a Lenovo P2. Not interested in signing up to Steam or Facebook for what is advertised as a mobile game.
I have raised this three times through support. The first time the agent seemed helpful but he seemed to disappear after DB's "restructure", the second time I was told to buy an iPhone and the ticket was closed out. The third time the ticket was just closed out.
HELLO DB I AM TRYING TO THROW MY MONEY AT YOU BUT YOU ARE MAKING IT IMPOSSIBLE FOR ME TO DO SO.
Is this going to be fixed? New crew every week (too many to ever collect all of), welcome additions like Collections, but the basic bugs are still not ironed out.
*Edited to add. I have the latest version of Android on a Lenovo P2. Not interested in signing up to Steam or Facebook for what is advertised as a mobile game.
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Secondly, what "specific devices" does this issue affect and why? Is it all Android devices? I ask because I want to know what not to purchase when this device packs in and I have to replace it.
Thank you.
Getting a used device for cheap.
It's absolutely not all Android devices, between wife and myself we've used 4 different Androids in the last 14 months to play the game.. only switching due to structural integrity failures caused by a sudden shift in the local gravitational field.
(... Yes, that would be my toddler)
(.. No, we were not happy)
Off hand, I'd recommend the Lenovo Tb3-710F or a variation model.. by now used ones are undoubtedly cheap 2nd hand and I know it works without a glitch. (A little light on storage, 8gb but you can run it through the mud and it'll still work)
Good luck.
Ps - a "not compatible"
Or "lower compatibility" devices list would be really helpful for the community.
We do not have a list of devices. As we have not been able to identify the cause, it could be something specific to your setup more than with every device of that type.
This is mobile device I primarily play on. If I plan on buying offers or opening packs I must now switch to my cell or play on desktop. Not the end of the world but a pain nonetheless.
My phone (S7 Edge) is also running 7.0 without issue. I've tried reinstalling the game and cleaning temporary files, no luck. Next step is backup my files and do a factory reset on the tablet (won't revert the OS changes, but might do the trick).
Since there's no easy way to revert an OS update on Android, I may have to resort to a custom ROM if all else fails.
Open to suggestions on a possible fix.
Matt
It sounds like the biggest problem is that you can't see the behold options. Perhaps you can switch to another device when you get a behold? An old phone, steam, emulator etc. If the bug is device specific it shouldn't carry over, right?
Must be alot of lost revenue for DB due to people unwilling to part with cash because if this bug?
Switching to another device does work, the Behold is "saved" until you log in again on the 2nd device. I've had to do this a few times when I inadvertently pulled packs on my tablet by mistake.
I have no other updates to report on my end, though. Did the factory reset and all updates, same behavior. I still might try the custom ROM option but not really looking forward to doing that. So I just play more on my phone or PC now.
Just wanted to second @Captain Sisko's issue if that helps tracking the problem down, I have the identical issue with my Samsung Galaxy Tab S2 as well. STT was working perfectly up until the update to Android 7.0. Everything else seems to work fine, other than the actual portal animation (don't know if it's the same animation when buying packs). Kept me from getting in on the 10 free boost packs recently, but that's water under the bridge.
Didn't know the tab2 could os update to 7.0. Does yours only have 8g? I play on my tab3, 16g & kit Kat.
Also have s6 edge plus & LG aristo both running 7.0 & haven't had op issue. Neither does my galaxy s3 with 4.4.2 Kit kat.
I've used a note 4 & alcatel one touch both had not this issue either. Running Marshmallow & Lollipop (sorry don't have the os #)
Any probem with the os update? Is it worth getting 7.0 on my tab?
Did you use OTA or keis?
Do these support your findings?