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No complaining....How can DB make sure issues do not happen and/or our experience is better?

My first suggestion is to hire a Super Fan and have them read the stories. Also, Somehow, let us know we are actually being heard. In customer service, it is not the problem that causes companies to lose customers it is how they deal with problems. Most of the time. I know when I played clash, the developers had software they could run new updates. I would encourage this type of separate platform to run the program on. It could also be given to a handful of fans and dedicated players who would like to start and give feedback on Wednesday so as to write up actual feedback. Since it is on the platform, it is not separate so they do not get a head start in the actual game. Compensation would not have to be a lot. One Super-rare citation for a page of feedback.
Those are my suggestions.

Remeber..No complaining just real suggestions that could be implemented that could help the paying customer's experience.

Comments

  • Bring on some of the players as 90-day rotating volunteer shifts. Maybe 3 at a time.

    The player-testers would remotely attend the developer meetings (after signing an NDA), to alert them of potential problems.

    They would advocate for the players to help sort through the vast numbers of complaints involved with marketing and trying to come up with a fairer way to deliver their products to customers at a reasonable price point.

    They would help test events and new features before they are released to the public to try to catch problems before they enter a live environment.

    I would do it, I am already pretty much a beta tester anyway on top of my regular tech job, managing to have this app and the forums open around 8-12 hours out of my day.
  • Capt. ChaosCapt. Chaos ✭✭✭✭✭
    We volunteered our fleet to be Beta testers after Downsizing Day, but they never responded. Maybe they want us to pay them to help.
  • MbannarMbannar ✭✭✭
    I’m hesitant to comment in a meaningful or useful way as I’m concerned that this thread might be closed off like the others.

    Agreed waste of time they really do not care
    Why waste my time
  • I posted this to another thread, but I believe it fits better here:

    DB has effectively eroded the value of the of the faction portion of this event while magnifying the galaxy portion.

    Since it's become obvious that many people are more willing to buy chrons than shuttle instant completions, this does not surprise me at all.

    What I find most aggravating is the way DB et al insists on continuously insulting the intelligence of the player community (this is not a complaint, it is a statement of fact).

    Why won't DB just say, "We believe increasing the reliance on the Galaxy portion of Hybrid events is better for the company's bottom line, and that in turn helps us ensure the continued viability of the game."

    I think you would find a great deal of support from your player base instead of the anger and frustration you're experiencing.
  • <TGE> Clifford<TGE> Clifford ✭✭✭✭✭
    Perhaps until we get all of the iterations of this new change ironed out, the event post for faction events and hybrids could include a clarification of the nature of “There will be __ factions for this event. Therefore, there will be ___ unique faction missions for this event.” Or, “This is a rerun event. Therefore, there will be __ missions per faction, for a total of __ unique missions available.”

    Personally, it was the number of unique missions that threw me off. (:
  • PallidynePallidyne ✭✭✭✭✭
    What can they do? Simply put its not a tech problem at this point -- its a people problem. And that can really only be solved by management with the will to do so.

    They could institute full on ITIL change management that contains user communication as part of their change process. Usually ITIL processes involve looking at each change after the fact even if they go well to do lessons learned and process review.

    The thing is supposedly lessons learned meetings have taken place after each of these blunders before. The real question and one that we really cannot answer from this side of the wall is what would make those meetings more effective. That would mean understanding some of the personalities involved, etc.

    What we do know is that they do need to be more effective.
  • Capt AjammCapt Ajamm ✭✭✭
    edited March 2018
    If the solution to this miscommunication didn't directly put more $$ into DBs pockets, it would be much more palatable.

    Less vp from the faction part of hybrid event means those who didn't hoard chrons as for a full galaxy would need to buy more.

    When a company wants their goofs to be overlooked it is most helpful not to be the recipient of financial gain from the goof.

    Goes a long way towards showing goodwill that these aren't convenient errors that make them more money.
    ~ seeking out new life
  • For me, the main problem remains DB's communication. Shan does her best to get to us whatever she knows, I am sure. However, developers seem to do something completely different.

    We get the information that 1-faction-events remain at 20 missions. We get the info that there will be 3 factions in the event. Both has been *planned* otherwise, it did not just happen by mistake (I could far more easily understand that). Why is it so difficult to check what information is put on the forum and whether that is still correct.

    All that results in additional workload for CS (who btw do their best to reduce the negative effects). It would be a lot more efficient, if developers read through those 10 weekly messages every now and then.
    Interested in being part of the TLA fun?
  • IronagedaveIronagedave ✭✭✭✭✭
    edited March 2018
    Firstly there are too many assumptions we are making, the question you have to ask is what the biggest thing changes with this alteration of the number of faction missions openable....

    Namely the Kickstart.... more importantly it's a shift on how many you can run at any one time thus pushing you to the longer time completion missions quicker.... which in turn of course requires you to use more higher rarity time boosts to accomplish.... now how is one supposed to get such time boosts?

    I leave the deductions/answers/reasoning to the floor.

    This was not incompetence, but what it was, was very poor sportsmanship - they have had the chance to be transparent weeks ago about this, they chose not to. But one of the main reasons I left another game was for these very reasons, and I suspect I would not be the only one.

    They need to be more open for one, they need to listen to people and perhaps give a little in return by implementing things the fan base have suggested, let us not detract from the fact that they have done some of this to some extent, which has been appreciated. Collections and Cryo sorting, but this kind of thing needs to happen more frequently. Not just new pack, after new pack this the one thing you cannot pick up from analytics and statistics.

    [was on Sabbatical/Hiatus] Currently a trialist at Galaxy SquadronSTAY SAFE and KBO
  • RogaDanarRogaDanar ✭✭✭
    Testing in a real test environment with people whose sole job it is to test. Thry should be working at least a couple events ahead as well so mistakes like this cannot happen. That to me has be the biggest commitment.
  • I don't get this constant communication mess. It's really simple thing to handle. Plan event schedule for at least month ahead, transfer this info to your forum staff and stick to the schedule. Imagine DB's running subway timetable, OMG.
  • PallidynePallidyne ✭✭✭✭✭
    Its also the simple things, which they could actually turn to a positive. For instance, the Voyages now giving a tutorial once to orient you to the feature. This is actually a very good move, but for some folks who got 'surprise' there's windows popping up there's a 'wtf' factor.

    I'd have my trumpet out in advance saying, hey, we care about our new users, lookie lookie what we did for them and all new folks coming in.
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