Giving an "atta boy" where it's due

[CFOH] Earl Grey

I put in a support ticket today regarding a frozen voyage at 18:59 EDT and recieved a response and a fair resolution by 20:36 EDT. I just wanted to make that fact public bacause the volume of positive experience feedback tends to pale in comparison to that of the negative. Thank you DB Support Staff for the prompt reply and solution to my minor, yet important to me, problem.

Warrior Willo

I had a similar experience, very quick and appropriate response, well done.

Magisse

Not always quick, but I've never had a resolution I wasn't happy with. And actually, prior to the Voyages debacle they've all been quick too.

izausome

Got a response really quick as well for a ticket i sent in last night!

Very happy!

[Sushi] Ootoro

Squad mate had the same speedy and satisfying experience last week. Loving it!

Deli

agreed. The reps in a vast majority of cases are fair with their responses. Thank you.

[TFA] Celeres

Magisse wrote: »

Not always quick, but I've never had a resolution I wasn't happy with. And actually, prior to the Voyages debacle they've all been quick too.

This. I've always had good results when contacting CS. I just hope that doesn't change...