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Is it appropriate for Customer Service to appeal a poor rating to the reviewer?

Peachtree RexPeachtree Rex ✭✭✭✭✭
Recently, I was displeased with the answer I received from a particular ticket. As such, I gave a bad review with an explanation as to why.

The handling CSR proceeded to message me again to appeal to me to change my evaluation.

In my opinion, this is a completely inappropriate action. If the CSR feels there are mitigating factors to my evaluation, that fact should be taken up internally, not with the complaining customer.

For reference, the ticket is 418354. In accordance with community guidelines, I have not included the CSR's name nor an exact copy of the correspondence.

Comments

  • ShanShan ✭✭✭✭✭
    This is typically the kind of circumstances when I ask that you contact me via PM for.
    I will look into it and I am closing this thread .
This discussion has been closed.