[RESOLVED] Steam Update Reset Steam Data to Several Updates Ago
After opening up several Standard Premium pulls through the game on the Steam platform post-Friday update, I have noticed something that is highly disturbing. Aside from the fact that through Steam and only Steam did the Honor Hall completely reset to include all of the exclusive crew I have already purchased and the same event pack I had purchased earlier on in the day on Friday via the app on my phone reappearing as though it was never bought, all of the pulls I have done within those premium packs have included super old 4* and 5* crew that have appeared numerous times, sometimes multiple times in a row either via the instant grants or via Beholds. It is so bad that three Beholds had duplicate crew; one 5* Behold had two Seven of Nines, one 4* Behold had two Captain Janeways, and one 4* Behold I received a bit ago had duplicate Warship Yars.
I am not seeing any crew added in within the past year or more. Every 4* or 5* I am getting or seeing was at or before the time 5* Commander Troi was added in game as she is the "newest" crew amongst the 4* and 5* crew that I can tell that I am seeing, and even then I do believe a lot more are missing from the data banks. Rakal Troi, Undercover O'Brien, Warship Yar, Ambassador Spock, Chief O'Brien, Resitance Shakaar, Defiant Commander Worf, Captain Janeway, Dr. Crusher, and Maquis Eddington are the only 4*s I have seen out of forty or fifty packs (might have had one or two others appear only once, but they would have been "old" too). Seven of Nine, Arachnia Janeway, Commander Troi, Mirror Regent Worf, Scotty, Shinzon, Captain LaForge, Tempted Data, Changeling Founder, Alternate Future Bashir, and Wrathful Khan are the only 5*s have seen thus far, and remember, one had TWO Seven of Nines.
This is NOT normal RNG! Anyone who says differently has not experienced what I did, and it is highly frustrating that I had next to no variety with the 4*s and 5*s. I spent my money to get these packs, and I honestly feel gypped that the variety that should have been there was far from even remotely being present.
Anyone who felt like their "luck" while pulling packs on Steam was bad, it was not your luck that was bad; it is the fact that what is within the database is obviously missing the majority of 4* and 5* crew. 3* crew and ships schematics are not affected by this, for whatever reason.
@Shan This needs to be addressed ASAP because this is horrendous for those who purchased packs since the Steam update went live!
I am not seeing any crew added in within the past year or more. Every 4* or 5* I am getting or seeing was at or before the time 5* Commander Troi was added in game as she is the "newest" crew amongst the 4* and 5* crew that I can tell that I am seeing, and even then I do believe a lot more are missing from the data banks. Rakal Troi, Undercover O'Brien, Warship Yar, Ambassador Spock, Chief O'Brien, Resitance Shakaar, Defiant Commander Worf, Captain Janeway, Dr. Crusher, and Maquis Eddington are the only 4*s I have seen out of forty or fifty packs (might have had one or two others appear only once, but they would have been "old" too). Seven of Nine, Arachnia Janeway, Commander Troi, Mirror Regent Worf, Scotty, Shinzon, Captain LaForge, Tempted Data, Changeling Founder, Alternate Future Bashir, and Wrathful Khan are the only 5*s have seen thus far, and remember, one had TWO Seven of Nines.
This is NOT normal RNG! Anyone who says differently has not experienced what I did, and it is highly frustrating that I had next to no variety with the 4*s and 5*s. I spent my money to get these packs, and I honestly feel gypped that the variety that should have been there was far from even remotely being present.
Anyone who felt like their "luck" while pulling packs on Steam was bad, it was not your luck that was bad; it is the fact that what is within the database is obviously missing the majority of 4* and 5* crew. 3* crew and ships schematics are not affected by this, for whatever reason.
@Shan This needs to be addressed ASAP because this is horrendous for those who purchased packs since the Steam update went live!
There are three ways to do something; the right way, the wrong way, and the Janeway.
DB: Do Better.
Member of Starship Trista.
DB: Do Better.
Member of Starship Trista.
1
Comments
Did the update hit for Android yet? It might be the update in general is negatively affecting the pool of crew, and since Steam was the first to get it, it was the first one showing massive problems.
My offer should still be active through Steam as it said it was for twenty-four hours and not the twelve that the one via the app on my iPhone showed as it normally does.
This update broke the game worse than anything else that came before.
DB: Do Better.
Member of Starship Trista.
There are a few issues, yes, 2 of them have been fixed and the 24 hours timer on offer will no longer be an issue some time next week.
As for seeing duplicates in beholds, nothing in the updates should have had any impact but we will look into it.
Shan, I am not one to complain about getting crew I already have, but when out of fifty 10x premium packs only ten super old 4*s and a teeny pool of old 5*s are granted by the RNG, and others with the update installed are getting the same results, then the update broke a major aspect of the game. My fleet mates and I are holding off any spending until this problem is properly addressed and rectified. It literally reset the 4* and 5* pool back over a year or so ago.
DB: Do Better.
Member of Starship Trista.
from 2 packs (2 in the same pack)
pretty sure this isn't supposed to happen
SSR Noob
Spoiler of spoils
SSR Noob
Spoiler of spoils
See here as well
https://forum.disruptorbeam.com/stt/discussion/5058/steam-update-reset-steam-data-to-several-updates-ago#latest
SSR Noob
Spoiler of spoils
At least for double behold offers, supports grants u a free SR of ur choice in exchange for the double offered crew andd after 2 weeks of forth and back email convo...sorry, if ur lucky, its works right away.
"The road from legitimate suspicion to rampant paranoia is very much shorter than we think." - Picard to Worf, "Drumhead"
Those were the other two crew I received, Mirror Ezri and Temporal Agent Seven. No Ba’ku Worf though as the pool is just spitting out super old crew. I knew there were two more, but they were not being spit out as much as the others. That is still a pitiful pool.
DB: Do Better.
Member of Starship Trista.
https://forum.disruptorbeam.com/stt/discussion/4421/server-release-notes-03-20-edited-11-40-am-et
Second Star to the Right - Join Today!
A Behold for: 5* Lt Cmdr Dax, 5* Captain Scott, 5* Alt Future Bashir
Another Behold for: 5* Lt Cmdr Dax, 5* Captain Scott, 5* Alt Future Bashir
Mine were in different 10x Pulls, his was in the SAME PULL.
I would think the odds of this happening to one person are near zero, let alone to 2 different users at the same time!
Tell me there isn't a problem with the portals, I dare you.
My pool is about a year and a half old. I wish it was just not the latest update.
DB: Do Better.
Member of Starship Trista.
Thank you for adding to my report that the pool has been badly affected. More reports add validity to it.
DB: Do Better.
Member of Starship Trista.
Second Star to the Right - Join Today!
If you were affected, you would have received an in-game mail with this information.
If for some reason, you did not receive compensation, please contact Player Support.
Civilian, Brand and Marketing
Ex-Disruptor Beam
Just to clarify, are we to have received the same number of portals we redeemed? Was there a specific time frame that they were looking at? I redeemed 12 total portals today before 12 pm PST, and only received 5 in compensation.
"The road from legitimate suspicion to rampant paranoia is very much shorter than we think." - Picard to Worf, "Drumhead"
Problem:
Solution
If this does not match your reality, please contact Player Support.
Civilian, Brand and Marketing
Ex-Disruptor Beam