Premium Pack Fix

GhostStalker

Don't know how many others got this, but I'm trying to figure out the compensation rates. I just got 9 premium 10-pulls. I know I pulled at least 20, and at least 10 single premium pulls in that time.

Can anyone tell me the math here?

Speckles the Destroyer of Worlds

What was the compensation for exactly?

edit: NM, I assume it was related to https://forum.disruptorbeam.com/stt/discussion/5075/sentient-beings-pack-not-dropping-portal-63

Yateball

Damn, I gotta start just pullin' new packs assume they're gonna be messed

GhostStalker

Yea, I was POSITIVE those packs I pulled yesterday didn't include any new crew. I felt bad about my draws, but I got a couple of 5* beholds (Mobile Doctor and Intendant Kira) so I didn't complain.

GhostStalker

Oh I think I figured it out. I opened 9 on my STEAM client, it must be them. They were the ones that were wrong, I think. Anyone concur?

SSR Barkley

there's a difference between "Premium Packs" and the special "6-Pack" offers such as today's offer that has the Portal 63 Guardian.

let's not confuse the two, it only causes headaches between the different scopes of people affected

Black Pebble

Problem:

• 10-pack pulls on 4.0.2 were pulling from the wrong loot table.
• Single pulls on 4.0.2, as well as 10-pack and single pulls on 4.0, were working properly.

Solution

• If you redeemed a 10-pack premium portal pull on a 4.0.2 client (Facebook/Steam since 4/19, Android if you upgraded since 4/23), you would have been refunded the exact number of 10-packs you redeemed.
• If you redeemed a single premium portal pull on any platform, there would be no compensation, as this was working properly.
• If you redeemed a 10-pack premium portal pull on 4.0 (iOS, or non-upgraded Android clients), there would be no compensation, as this was working properly.

If this does not match your reality, please contact Player Support.

RogaDanar

Thank you for your quick response!

GhostStalker

Black Pebble wrote: »

Problem:

If this does not match your reality, please contact Player Support.

Thank you Black Pebble, that's awesome! I wish I had redeemed all my packs on the Steam client, oh well!!

In any case, I had to laugh at this "match your reality" bit, because I'm a fan of science and logic, and I live in the United States. You can figure the rest out!

Captain Lost

Well jeez, now I REALLY wish that I had gotten a good Premium Portal offer yesterday! Thanks for the one 10 pull that I did end up getting, at least. Got some honor.

Capn Penguin

I pulled 12 portals, received 5 in compensation. I double checked my version info and then submitted a ticket. Hopefully they respond with the other 7 by the end of the day

PompeyMagnus

Black Pebble wrote: »

Problem:

• 10-pack pulls on 4.0.2 were pulling from the wrong loot table.
• Single pulls on 4.0.2, as well as 10-pack and single pulls on 4.0, were working properly.

Solution

• If you redeemed a 10-pack premium portal pull on a 4.0.2 client (Facebook/Steam since 4/19, Android if you upgraded since 4/23), you would have been refunded the exact number of 10-packs you redeemed.
• If you redeemed a single premium portal pull on any platform, there would be no compensation, as this was working properly.
• If you redeemed a 10-pack premium portal pull on 4.0 (iOS, or non-upgraded Android clients), there would be no compensation, as this was working properly.

If this does not match your reality, please contact Player Support.

Okay, that explains it. I bought and redeemed the 10x10 offer on Monday on 4.0 before updating the game on my phone (android). I somehow got the 10x10 offer again overnight after I updated the game and bought it again (wasn't going to pass that up). So that's why I got 10 in compensation. Thanks.