Home› Past Anomalies
Options

Amazon Fire Log In Issue - Stuck at Turbolifting to the Bridge -SOLVED-

Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
edited May 2018 in Past Anomalies
Can t log in on my amazon kindle fire anymore. The bar isn t moving. Stuck at „Turbolifting to the Bridge“,

mngo3gpbrwo0.jpeg
RETIRED

Comments

  • ShanShan ✭✭✭✭✭
    Mandatory questions about whether you have turned your device off and on, and if you tried reinstalling the app?
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Of course. You know i am a Pro. ;-) And if i remember corr3ct we had the same issue some months ago where the game was stuck at the exact same loading screen on amazon devices. So please look into and fix it. I want to buy the event offer but can t without my kindle. Thx
    RETIRED
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Better screenshot.5ruloin8q2hq.jpeg
    RETIRED
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Any update? Still stuck.
    RETIRED
  • ShanShan ✭✭✭✭✭
    Not at this time, no - I also do not see other reports of this.
    Do you remember what you did in the game prior to this happening?
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    edited May 2018
    Shan wrote: »
    Not at this time, no - I also do not see other reports of this.
    Do you remember what you did in the game prior to this happening?

    I switched accounts(since i have 3 toons). When i restarted the game, as it is neccessary when you switch, it happened.

    I also deleted and reinstalled the game, then log in worked, but as new account(had to play tutorial again), when i switched it got stuck again on the loading screen on the exact same spot.

    On my iOS device i can log in with the account without any issues at all.

    So it could be, that this is only related when you switch accounts. When you only play the same account on the device the issue might not be occur.
    RETIRED
  • ShanShan ✭✭✭✭✭
    OK
    Please explain this to Support as it sounds like it might be an account issue unfortunately.
  • NivenFresNivenFres ✭✭✭✭
    Just another suggestion, have you tried clearing the cache and/or data as well?
    "If it wasn't for autocorrect, we wouldn't have Tuvok on a Giraffe."
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    edited May 2018
    Shan wrote: »
    OK
    Please explain this to Support as it sounds like it might be an account issue unfortunately.

    I ll try. I put a link to this thread in my ticket, so hopefully the CS reads it carefully.

    My ticket number: 430967
    RETIRED
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Its working now. Not sure if you guys did something. I closed the ticket already.
    RETIRED
  • ShanShan ✭✭✭✭✭
    Woot I am glad.
    Thank you for closing your ticket as well :)
Sign In or Register to comment.