Home› Engineering Room

Double Billing

CrunchyFleetCrunchyFleet ✭✭
in Engineering Room
Howdy,

I went ahead a purchased the cadet offer today, the one for chrons and honour, and you can imagine my surprise when I received my receipt from Apple to discover that I had been billed twice for the item.

I have noticed this issue once or twice before, but figured I might have been misremembering or perhaps was being given a late receipt for a purchase made days earlier; but given that the last thing I bought was a Commander offer during the last event (which I could see properly in my purchase history), I knew this had to be a case of double billing.

I had remedied the matter with Apple, but I'm curious to know if DB is doing anything to make this event less likely in the future; I'd prefer to not have to go through every purchase with a fine tooth-comb to know if I'd been billed twice for the same item.

Thanks,

Comments

  • ShanShan ✭✭✭✭✭
    Hi!

    2 things:

    - when thinking that you might have been double charged upon receiving a receipt from Apple, always double check your purchase history. Apple/iTunes's receipts often group purchases made at completely different dates without providing said dates.

    - we know that it can indeed happen to be double billed and we are always making sure to improve our flow to limit this from happening.
Sign In or Register to comment.