Not recieved Arena Schematics

Seven of One

The emails that include our arena reward schematics don't seem to have been sent out this am. Myself, my OH and fleet members have all said they haven't recieved them, with one player reporting they only recieved 2/3

Anyone else missing them? Not sure I should raise a ticket after the debacle I had last time..... I've kinda given up on tickets......

[7TW] Attack Eyebrows

I've received the Admiral reward, but not the other two

[DKA] henka

A lot of my fleet mates are missing some or all of the arena rewards. Seems to be a greater issue.

Cmdr Worf's Head

I'm missing all 3

Seven of One

Thanks for feedback. I've sent a ticket in just to make sure they're aware. Hopefully it's resolved as I'm hopeful my sphere can get the next level before the month is finished.

SvenLundgren

Missing 2 out of 3.

Etienne

I got 2 of 3.....

<TGE> Clifford

I got all 3 but one wouldn't let me claim it, so I closed my mail and opened it back up and it had disappeared.

<TGE> Clifford

Update: Got 0/3 on my second account, which does play all divisions.

barrydancer

Only got Admiral here. Other two missing.

[7TW] UnkieB

Got 2/3. Haven’t tried claiming them yet.

Dirk Gunderson

I’ll save @Shan the trouble of asking the following: have you tried closing the app and restarting again?



I’ve left Timelines open in the background all day some times and didn’t get schematics until the evening, after being forced into restarting the app because I used too much of my phone’s memory on Facebook or something else.

Cmdr Worf's Head

Since at the moment my phone won't stay on for more than a couple of hours, yes, I have restarted

Legate Damar

Didn’t get the Commander division award.

guest_797774685552640

did not receive commander rewards

<TGE> Clifford

Dirk Gunderson wrote: »

I’ll save @Shan the trouble of asking the following: have you tried closing the app and restarting again?



I’ve left Timelines open in the background all day some times and didn’t get schematics until the evening, after being forced into restarting the app because I used too much of my phone’s memory on Facebook or something else.

Yes, I did. That's the first thing I did on both accounts.

On one account, that made the remaining mail (which wouldn't let me claim it) disappear.

On the second account, none appeared even after a restart.

Muffan

Did not receive commander award, got the other two.

Etienne

After you sad that, I did try restarting and it didn't make a difference.... I still did not get the 3rd one

Zombie Squirrel

Same here, but i only didn t received the Admirals reward on my amazon kindle fire HD8 account.

[QH] Captain Ziggy

Given how many of us are affected can we have some indication of whether those affected need to send tickets please?

Flemming

2/3, I think mine was the Commander reward which is missing.

Seven of One

Captain Ziggy wrote: »

Given how many of us are affected can we have some indication of whether those affected need to send tickets please?

They've replied to my ticket and said the issue has been reported to their engineers. Any recompense (if provided) will be given via in game email.
Mine (schmetics) were back this morning although I've not tried claiming them yet.

Edited to add I've claimed them, seemed to be no further issues.

Data1001

There seem to be a lot of people affected by this. 2 of my accounts only got schems for 1 division, and several others in my fleet were affected. I'm holding off on filing a ticket until Monday, when (hopefully) they'll respond to this thread. I'm also hoping they will be able to tell who got shorted and automatically send out schematics via email without the need for a ticket. But we shall see, I guess.

MirrorMartigan

I still haven't received my missing Admiral Division schematics. I put in a ticket yesterday morning and received a response but still no schematics.

DavideBooks

I only got one of the three.

MirrorMartigan

I have sent a reply to the response I got from my ticket. It's especially frustrating at tbis point due to reading others are receiving their missing rewards.

Seven of One

MirrorMartigan wrote: »

I have sent a reply to the response I got from my ticket. It's especially frustrating at tbis point due to reading others are receiving their missing rewards.

Just to clarify, I recieved the schematics that were due that next morning (indicating that the issue hadn't happened again on the next day, 17th June).
I have not recieved the missing ones from 16th June.

Shan

Looking into it!

SvenLundgren

Thanks Shan

AviTrek

I'll add that I also only got 2/3 on Saturday, but Sunday/Monday everything returned to normal.

Shan

We will be sending out 3 sets of this months, schematics.
The in-game mails are in the process of being sent out.