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Shan, please update the CS response time

[RO]BitterDevil[RO]BitterDevil ✭✭✭
in The Bridge
It should be 3 weeks +

But, hey, we'll get faster loading! That's really what we pay you for!

Comments

  • Speckles the Destroyer of WorldsSpeckles the Destroyer of Worlds ✭✭✭✭
    It seems to depend on the issue you are reporting.

    I submitted a ticket Monday about a voyage problem, they replied back Tuesday and asked for clarification, and then closed my case out last night after sending me compensation. Overall I felt like they were pretty fast in resolving my problem.
  • nomadishnomadish ✭✭
    I submitted a ticket in september about a voyage problem and it's still open, so your mileage may vary. I had an event ticket though that they got to within a week.

    Perhaps our support queue has turned into a support stack.
  • Space PandaSpace Panda ✭
    I hear you on the ticket front. I submitted a ticket Sept 25 for a Voyage bug. Nothing as of yet.
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