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Voyages - Expensive bug costs me dilithium, loot AND patience! FIX IT!
Something went terribly wrong yesterday:
I had recalled my voyage: clicked recall, everything seemed fine. I checked back a few hours later and suddenly I'm out of AT, stranded. What? So I furiously paid the asked dilithium to progress further, checked back a few hours later: NO progress, not a single pixel. Perplexed and out of options I pressed "recall" again. And again: everything seemed fine (showed me the time of arrival, went green). But after a few hours I logged back in only to find out that I'm out of AT ...AGAIN. HOW? What is going on? Now the game asks me for another 143 dilithium. No! Enough is enough. I paid, I waited, I paid again, then I waited again.
Give me back my crew, my dilithium and my loot. I did everything right. But now I'm in the situation that I have to pay for your server lags (or whatever the problem might be) AND have to wait weeks until my ticket is processed.
You people log every move. Just look in your logs to verify my claim. I'm so incredibly annoyed, I don't have to words to describe it. I need help. Now. Not in two weeks from now. Help me, please.
I had recalled my voyage: clicked recall, everything seemed fine. I checked back a few hours later and suddenly I'm out of AT, stranded. What? So I furiously paid the asked dilithium to progress further, checked back a few hours later: NO progress, not a single pixel. Perplexed and out of options I pressed "recall" again. And again: everything seemed fine (showed me the time of arrival, went green). But after a few hours I logged back in only to find out that I'm out of AT ...AGAIN. HOW? What is going on? Now the game asks me for another 143 dilithium. No! Enough is enough. I paid, I waited, I paid again, then I waited again.
Give me back my crew, my dilithium and my loot. I did everything right. But now I'm in the situation that I have to pay for your server lags (or whatever the problem might be) AND have to wait weeks until my ticket is processed.
You people log every move. Just look in your logs to verify my claim. I'm so incredibly annoyed, I don't have to words to describe it. I need help. Now. Not in two weeks from now. Help me, please.
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Comments
Ticket is the only way to go about this, make sure to add "Voyages fail" in the subject line, and detail the Dilithium you have spent on it.
Honestly: STT is so incredible expensive to play properly, how about drastically stocking up your support team instead of buying golden yachts (or whatever). At least for me your business model ("we are rather greedy and you are rather nostalgic") works only as long as I don't feel cheated. But now I feel cheated.
That is not supposed to attack you personally, Shan. You responded and I'm somewhat thankful for that. It's a criticism of your company's corporate structure. Because I worked in IT support. And two weeks always means "hopefully, with any luck, that duration is long enough, so you forget your quarrels and we all can get on with our lives".
When I spend a few hundered bucks in Las Vegas, people there treat me like a guy who just spent a few hundered bucks. When I spend a few hundered bucks on STT or games like it, your industry gives me animal names ("whale") and leaves me alone with my (valid) complaints. Well, not "alone", but you know what I mean: there's still no solution to my problem.
Anyway, I'm just doing now what disgruntled costumers usually do: I'm venting in a void. Feels better. Accomplishes nothing.
Still am very annoyed by this situation, though.
If you don't spend the dilithium, though, you get nothing. Except i got a rude reply chastising me for expecting the game to work without glitches that froze the voyage without awarding the dilemma benefits.
I should probably spend the Dil and get the Super Rare crew sitting in there and the 550+ dil.
sigh
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