I have a theory, of all of you that have problems logging in to the game! Don't you all have a Cablemodem connection?
Strange that I am playing one minute and are not able to do anything the next moment. And as said by some other players all other options (web, mail) are working well.
Finally able to get in. Lost me quite some options, to bad the DB doesn't respond at all. And of course it's time to got to bed, as I have to work tomorrow.
So.. Db..
As everyone seems to have resolved at exactly the same time all around the world can you at least post "opps, sorry about that didn't mean to cost a sizeable portion of the player base a nearly 8 hour outage !" ?
So.. Db..
As everyone seems to have resolved at exactly the same time all around the world can you at least post "opps, sorry about that didn't mean to cost a sizeable portion of the player base a nearly 8 hour outage !" ?
Something...
Anything ?
Have to agree here up dates would have been nice as well
So.. Db..
As everyone seems to have resolved at exactly the same time all around the world can you at least post "opps, sorry about that didn't mean to cost a sizeable portion of the player base a nearly 8 hour outage !" ?
Something...
Anything ?
It was not necessarily DB's fault. Also DB did not necessarily fix the issue.
The issue seemed to be with cable modem isp providers and imho was probably not DB's fault.
It may or may not have been DB's fault (but noone has reported having problems with anything other than Timelines), but an acknowledgement of the issue would be nice.
I will inquire if we had any issues on our end but I do not see any alerts.
Having an internet connection that is working fine is not an indication that there might not be other issues at play. Internet routing is like a set of roads/highways with the potential for problems along it.
And let's not forget the very bad weather.
I will inquire if we had any issues on our end but I do not see any alerts.
Having an internet connection that is working fine is not an indication that there might not be other issues at play. Internet routing is like a set of roads/highways with the potential for problems along it.
And let's not forget the very bad weather.
I will inquire if we had any issues on our end but I do not see any alerts.
Having an internet connection that is working fine is not an indication that there might not be other issues at play. Internet routing is like a set of roads/highways with the potential for problems along it.
And let's not forget the very bad weather.
Bad weather.....earthwide?
You took the words right out of my mouth.
And it all resolved at the exact same time too.
NO cable modem operators sharing the same data worldwide at the same time.
The bad weather could have caused a data corruption.
Perhaps people should watch one of those disaster movies where a deadly virus spreads round the Earth. This because they have the graphic showing how such issues can be transmitted.
I will inquire if we had any issues on our end but I do not see any alerts.
Having an internet connection that is working fine is not an indication that there might not be other issues at play. Internet routing is like a set of roads/highways with the potential for problems along it.
And let's not forget the very bad weather.
Bad weather.....earthwide?
You took the words right out of my mouth.
And it all resolved at the exact same time too.
That happens allllll the time lol.
At this point, I'm finding the lack of acknowledgement worse than the initial problem
It seems as if the bad weather has been directed primarily against the accessibility of DB servers. A very unfortunate coincidence.
There is no point in us not coming forward if it was an issue with our servers.
There is more to internet connectivity than just our servers and your internet connection.
Sorry if there was a misunderstanding. I'm only responsible for what I said. Not for what is being interpreted by you. Just an unfortunate coincidence... No offense.
Llap.
It seems as if the bad weather has been directed primarily against the accessibility of DB servers. A very unfortunate coincidence.
There is no point in us not coming forward if it was an issue with our servers.
There is more to internet connectivity than just our servers and your internet connection.
Well, if I (and many others) can play any other game on the internet and visit any other website (like this one), you can't expect us to blame it on all our different ISPs. As it happened in many different countries with very different ISPs, at least you (as in "DB", not as in "Shan") can investigate beyond your own systems what may have happened, as you probably have better support contracts than we individuals do with our ISPs. But that's just my thought.....
My guess is there was a service interruption of a main trunk line internet connection somewhere on the path to DB's game servers. Since I am certain I read complaints from the UK, Europe and Canada, my guess would be it's a trunk that services a significant amount of international STT customers (though not exclusively). I used to work in support for a cloud based service, and this does happen sometimes that there's a connection issue or high latency from a specific main internet path through which a large number of people pass. These are sometimes referred to as "Tier1" providers, at the top of the food chain that your ISP connects to. However, these kinds of issues are rare to last 8 hours since these are top tier internet companies.
While it's certainly possible, it's surprising that such a large customer base had access problems for such a long period of time, specifically to DB's servers and it was "the internet's" fault. If I missed it I'm sorry, but I did not see anyone state they found any other service, game, website, etc that they could not access on the internet. Perhaps it was a DNS addressing issue for DB and not actually connection?
To those talking about "cable internet connection", the type of copper wire (coax/telephone) used to connect your house to the fiber-optic internet beyond your neighborhood, would not be related. It could be that multiple cable internet providers (from different continents) who ultimately use the same DNS/Tier1 trunk somewhere local to DB had the same issue. The type of wires (or wireless) connection for the last mile connection to your house would not be related to a multi-continent access issue.
I wasn’t going to comment here because I did not notice an outage but I can’t stay away...even if there were no problems with DB’s servers I think it is incumbent upon someone at DB to ask their own vendors to look into the issue. Many people from many different places using different ISPs and hardware reported the same issue with one and only one service - if the problem is hurricane-related, it’s an unfortunate happenstance...if it’s something else, it would be nice to know if it’s preventable or not.
Whatever happened, it would be nice to know why so many international players were locked out of the game for so long, right? “This one wasn’t actually our fault, so go pound sand” is not something said in the spirit of contrition, helpfulness, or improved customer relations. As someone who works in a customer-facing position, when something happens that isn’t my fault I will still do everything in my power to find out the root cause and, if possible, a corrective action - if I told them to pee up a rope they wouldn’t be my customer for long.
I wasn’t going to comment here because I did not notice an outage but I can’t stay away...even if there were no problems with DB’s servers I think it is incumbent upon someone at DB to ask their own vendors to look into the issue. Many people from many different places using different ISPs and hardware reported the same issue with one and only one service - if the problem is hurricane-related, it’s an unfortunate happenstance...if it’s something else, it would be nice to know if it’s preventable or not.
Whatever happened, it would be nice to know why so many international players were locked out of the game for so long, right? “This one wasn’t actually our fault, so go pound sand” is not something said in the spirit of contrition, helpfulness, or improved customer relations. As someone who works in a customer-facing position, when something happens that isn’t my fault I will still do everything in my power to find out the root cause and, if possible, a corrective action - if I told them to pee up a rope they wouldn’t be my customer for long.
How marvellously eloquent. Thank you for your support on our behalf! Xx
My guess is there was a service interruption of a main trunk line internet connection somewhere on the path to DB's game servers. Since I am certain I read complaints from the UK, Europe and Canada, my guess would be it's a trunk that services a significant amount of international STT customers (though not exclusively). I used to work in support for a cloud based service, and this does happen sometimes that there's a connection issue or high latency from a specific main internet path through which a large number of people pass. These are sometimes referred to as "Tier1" providers, at the top of the food chain that your ISP connects to. However, these kinds of issues are rare to last 8 hours since these are top tier internet companies.
While it's certainly possible, it's surprising that such a large customer base had access problems for such a long period of time, specifically to DB's servers and it was "the internet's" fault. If I missed it I'm sorry, but I did not see anyone state they found any other service, game, website, etc that they could not access on the internet. Perhaps it was a DNS addressing issue for DB and not actually connection?
To those talking about "cable internet connection", the type of copper wire (coax/telephone) used to connect your house to the fiber-optic internet beyond your neighborhood, would not be related. It could be that multiple cable internet providers (from different continents) who ultimately use the same DNS/Tier1 trunk somewhere local to DB had the same issue. The type of wires (or wireless) connection for the last mile connection to your house would not be related to a multi-continent access issue.
I completely agree that this is what could have happened, it's because of the way of how Internet Works. Most of the central Routers/Connections/Tier-1 opperators are in USA, East and West coasts hold the most of all Internet connections so the weather could have made a specific big link go down for any reason for such a long time in order to leave many of us outside the game.
I particularly live in Argentina and I made the mention of the Cablemodem possibility because in my fleet people that had Cablemodem could not acces the game but xDSL lines could. I for instance realised that deactivating WiFi on my phone the game worked but the poor signal in our country made me set my play experience back, anyway I used my fastest connection phone in my home as a Router and could enter the game during the outage, so it was not a question of countries in the world but more of a big operator down making many of us not able to access the game.
Independantly of the technology used Cablemodem, xDSL connections or Fiber, if the operator any of us had at home was finally connected to this Tier-1 opperator that was down, we were unable to play for certain.
Comments
Strange that I am playing one minute and are not able to do anything the next moment. And as said by some other players all other options (web, mail) are working well.
UPC is cable operator, why?
It seems that all the problematic connections are cablemodem ones, Optic Fiber, ADSL and Cell phone connections seem to be fine
(I'm on dsl and I was down too)
As everyone seems to have resolved at exactly the same time all around the world can you at least post "opps, sorry about that didn't mean to cost a sizeable portion of the player base a nearly 8 hour outage !" ?
Something...
Anything ?
Have to agree here up dates would have been nice as well
It was not necessarily DB's fault. Also DB did not necessarily fix the issue.
The issue seemed to be with cable modem isp providers and imho was probably not DB's fault.
Having an internet connection that is working fine is not an indication that there might not be other issues at play. Internet routing is like a set of roads/highways with the potential for problems along it.
And let's not forget the very bad weather.
Bad weather.....earthwide?
You took the words right out of my mouth.
And it all resolved at the exact same time too.
That happens allllll the time lol.
The bad weather could have caused a data corruption.
Perhaps people should watch one of those disaster movies where a deadly virus spreads round the Earth. This because they have the graphic showing how such issues can be transmitted.
At this point, I'm finding the lack of acknowledgement worse than the initial problem
I am very sorry for those of you who were affected but this was out of our control.
There is no point in us not coming forward if it was an issue with our servers.
There is more to internet connectivity than just our servers and your internet connection.
It's not our connections, all other apps, games, sites etc worked fine
Sorry if there was a misunderstanding. I'm only responsible for what I said. Not for what is being interpreted by you. Just an unfortunate coincidence... No offense.
Llap.
Well, if I (and many others) can play any other game on the internet and visit any other website (like this one), you can't expect us to blame it on all our different ISPs. As it happened in many different countries with very different ISPs, at least you (as in "DB", not as in "Shan") can investigate beyond your own systems what may have happened, as you probably have better support contracts than we individuals do with our ISPs. But that's just my thought.....
While it's certainly possible, it's surprising that such a large customer base had access problems for such a long period of time, specifically to DB's servers and it was "the internet's" fault. If I missed it I'm sorry, but I did not see anyone state they found any other service, game, website, etc that they could not access on the internet. Perhaps it was a DNS addressing issue for DB and not actually connection?
To those talking about "cable internet connection", the type of copper wire (coax/telephone) used to connect your house to the fiber-optic internet beyond your neighborhood, would not be related. It could be that multiple cable internet providers (from different continents) who ultimately use the same DNS/Tier1 trunk somewhere local to DB had the same issue. The type of wires (or wireless) connection for the last mile connection to your house would not be related to a multi-continent access issue.
Whatever happened, it would be nice to know why so many international players were locked out of the game for so long, right? “This one wasn’t actually our fault, so go pound sand” is not something said in the spirit of contrition, helpfulness, or improved customer relations. As someone who works in a customer-facing position, when something happens that isn’t my fault I will still do everything in my power to find out the root cause and, if possible, a corrective action - if I told them to pee up a rope they wouldn’t be my customer for long.
How marvellously eloquent. Thank you for your support on our behalf! Xx
Yep, I was answered by Lolito that it was an ¿¡isolated problem that I have!?
I completely agree that this is what could have happened, it's because of the way of how Internet Works. Most of the central Routers/Connections/Tier-1 opperators are in USA, East and West coasts hold the most of all Internet connections so the weather could have made a specific big link go down for any reason for such a long time in order to leave many of us outside the game.
I particularly live in Argentina and I made the mention of the Cablemodem possibility because in my fleet people that had Cablemodem could not acces the game but xDSL lines could. I for instance realised that deactivating WiFi on my phone the game worked but the poor signal in our country made me set my play experience back, anyway I used my fastest connection phone in my home as a Router and could enter the game during the outage, so it was not a question of countries in the world but more of a big operator down making many of us not able to access the game.
Independantly of the technology used Cablemodem, xDSL connections or Fiber, if the operator any of us had at home was finally connected to this Tier-1 opperator that was down, we were unable to play for certain.
Heh. I got Lolito too