Maintenance Ending?

AviTrek

We're 30 minutes past the scheduled maintenance window and the game is still down. Any update on when work will be completed?

Zombie Squirrel

I got in, but the pop up at the start, telling they game is down for maintenance was still there.

AviTrek

Still down for me. I keep getting "An error has occurred during sigh in".

Shan

There are still some issues and we are investigating.

Adam2791

still down in the UK too. I hope DB sort out players campaigns/accolades, scans etc we've all been unable to do

edited to add - just logged in - ironically !

V.

I got in on android but facebook no good.

Zombie Squirrel

Shan

So the maintenance is over but there are some lingering issues for some players like seeing a sign in-error when trying to access the game on win10 app or seeing the friends list empty.

We will be investigating these issues.

AviTrek

I'm still getting an error on Android. "An error occurred during sign in. Please try again later." I keep popping up and the game won't advance past it.

AviTrek

Running latest version of STT with Android 10.

Shan

AviTrek wrote: »

Running latest version of STT with Android 10.

How are you signed in? Facebook or email/password?

AviTrek

I think Facebook.

shahekee

I can log in via Gameroom, but AFTER the new update I cannot log in on Mobile. Getting the same error as AviTrek and I wasn't before.

shahekee

Uninstalling and re-installing seemed to chase away my last Tribble.

[NDQ] Joker41NAM

I still can't sign-in (Android, e-mail/password)

AviTrek

Just tried uninstall/reinstall. Same issue.

Iknamur_

Android, email/password, with or without the recent update

Jordan Belfour (DS957)

I can't login either on ipad.

Shan

Thank you for the reports, this will help with our investigation.
If you can please add whether you are signed in with FB or email/password. Thank you!

TribbleExterminator

I can access it via Android, but the Windows 10 version just goes straight to the sign in error. In both cases, I use email/password.

Astigitano

I use Facebook authentication.

EDITED:
Steam Client (on win10) -> Sign in error (even after reinstall)
Android App -> OK (after reinstalling)
Facebook gameroom -> OK

guest_1054793942811649

Iknamur_ wrote: »

Android, email/password, with or without the recent update

I was able to hit the x in that box and got to the screen where you enter your login data.

On another note, can't login with my ssr account to the forum

Jordan Belfour (DS957)

guest_1054793942811649 wrote: »

I was able to hit the x in that box and got to the screen where you enter your login data.

that worked for me thanks!

TexasAggie97

I had to uninstall the app and reinstall from the Google Play store on my android device to get it to log in and work.

TribbleExterminator

Yes, closing the box, searching for what on Earth my login details are and then entering them has fixed it for me too.

Shan

guest_1054793942811649 wrote: »

Iknamur_ wrote: »

Android, email/password, with or without the recent update

I was able to hit the x in that box and got to the screen where you enter your login data.

On another note, can't login with my ssr account to the forum

You should only have one forum account, as per our community guidelines.
That being said please create another thread for the forum issue you are encountering, with as much details as you can. Thank you!

AviTrek

Hitting the X and then logging in with user/password rather than facebook seems to have fixed the problem for me.

jeastwood

I can sign in on my iPhone but not on my iPad. iPad shows the ‘An error occurred during sign in’ dialog.

guest_1054793942811649

Shan wrote: »

guest_1054793942811649 wrote: »

Iknamur_ wrote: »

Android, email/password, with or without the recent update

I was able to hit the x in that box and got to the screen where you enter your login data.

On another note, can't login with my ssr account to the forum

You should only have one forum account, as per our community guidelines.
That being said please create another thread for the forum issue you are encountering, with as much details as you can. Thank you!

Well I'm only using one but I can't use it because I can't log in there so...
will try at home on the PC

*Nomad* {PoF}

Now this just started.......

Adam2791

just gone back to being unable to log in. windows 10 app. Steam the same. Just before it crashed was getting an "unauthorised" message when trying to complete cadet challenges.