PEGI7 game shows adds with graphic violence and horror themes

Phantum

Star Trek Timelines is rated PEGI 7 and I think it's ok for my kids to see, nothing really violent.

I am however concerned that the adverts are getting more violent and there is no longer any way to report or stop seeing a particular add. In particular, I keep getting an add for a zombie killing game that is graphic and frightening if my kids happen to see it. I even tried installing the game to stop seeing it but it was still shown.

Is it possible any more to stop seeing a particular add so that it no longer appears on my device? Why was this option removed, it was very useful.

Can you add a setting so that only adds with the same graphic content rating as Timelines are shown on a particular account?

Do we have any controls in the game now to restrict or report graphic adds that I do not want to see on my device?

Data1001

In the Engineering Room subforum, there is a pinned thread for Ad feedback (which is where I assume your post will be moved). They do not have direct control over the ads, but in certain cases they have been able to work with the ad provider to get some ads removed from rotation.

{DD} Smelly

Phantum wrote: »

Star Trek Timelines is rated PEGI 7 and I think it's ok for my kids to see, nothing really violent.

I am however concerned that the adverts are getting more violent and there is no longer any way to report or stop seeing a particular add. In particular, I keep getting an add for a zombie killing game that is graphic and frightening if my kids happen to see it. I even tried installing the game to stop seeing it but it was still shown.

Is it possible any more to stop seeing a particular add so that it no longer appears on my device? Why was this option removed, it was very useful.

Can you add a setting so that only adds with the same graphic content rating as Timelines are shown on a particular account?

Do we have any controls in the game now to restrict or report graphic adds that I do not want to see on my device?

I don’t have kids, so I never even thought about it, but that seems like a really reasonable request.

Captain Idol

This advert contains Adult Emotions

edit: this is not me being condescending, this was an actual line used by a game in one of these adverts...just thought I should clarify...

Shan

Phantum wrote: »

Star Trek Timelines is rated PEGI 7 and I think it's ok for my kids to see, nothing really violent.

I am however concerned that the adverts are getting more violent and there is no longer any way to report or stop seeing a particular add. In particular, I keep getting an add for a zombie killing game that is graphic and frightening if my kids happen to see it. I even tried installing the game to stop seeing it but it was still shown.

Is it possible any more to stop seeing a particular add so that it no longer appears on my device? Why was this option removed, it was very useful.

Can you add a setting so that only adds with the same graphic content rating as Timelines are shown on a particular account?

Do we have any controls in the game now to restrict or report graphic adds that I do not want to see on my device?

A few things:

- could you please show me where the game is rated PEGI 7? On the US side the game is rated 10/12.
- ads should always show an option to report them - there is no specific way to block an ad on your end though

I would need to know the exact name of the game and also the ad network provider to look into it.
But if that game is also rated 10/12, then it will be allowed to be shown in our game.

Phantum

Thanks for moving, I was not sure where to put it.

One of the other issues is that the sound volume for adds gets modified. I have the game sound set to minimum and my phone volume set to a minimum so I can barely hear the game. But some of the adds seem to be able to control the volume so there is suddenly gunshots and screaming. I could mute the media volume completely but I like to hear something from the game and other apps.

I realise that Tilting point do not have much control of the adds, maybe they have changed their add provider. I certainly remember there used to be an option to report an add or to opt-out or remove that add. Now there is no control over the adverts. Even if you touch the screen you risk getting sent to 3rd party sites.

I never used to mind the STT adds, some of them were even interesting or relevant. Now they just show violent games about zombies and fighting that have no relation to anything I have ever installed or played. Something has changed with the adds over the last 6 months.

Shan

We did change ads provider and there are various ads networks at play.
This is why it is important to provide as much details/screenshots as possible.

Phantum

@Shan I am sorry I did not see your reply when I wrote my last one.

Ok here is the PEGI 7 rating for the STT game here in Europe.



And here is the game advertised which is rated 12



So I do not think your ad vetting policy is working in Europe. This is not the only ad I have noted

The only icon on the screen showing this ad takes me to information on google adsense and options to allow personalise adds. I looked carefully for any option to report. I looked under the help for adsense and you can only report violations of certain policies such as drug use. Nothing about the age suitability.

Regards

Shan

Thank you for the screenshots and additional details!
I will bring it up to the relevant team and maybe there is something that can be tweaked.