I got off easy, as far as I can tell. I got all my crew; but only got 2 portal pulls, when I think you are supposed to get 3 typically for 1000-1500 range.
"If it wasn't for autocorrect, we wouldn't have Tuvok on a Giraffe."
Update:
- the traffic jam that affected event rewards distribution has resolved pretty quickly.
- we are aware that players who attempted to claim their rewards while the issue was ongoing, are currently unable to claim them
- we are working on potential solutions for those players.
This will be a long process, so we might not have a solution by the end of day.
I will update this thread once I know more.
Update:
- the traffic jam that affected event rewards distribution has resolved pretty quickly.
- we are aware that players who attempted to claim their rewards while the issue was ongoing, are currently unable to claim them
- we are working on potential solutions for those players.
This will be a long process, so we might not have a solution by the end of day.
I will update this thread once I know more.
Our apologies, and thank you for your patience.
Hey, Shan, thanks for the update. I'll check later / tomorrow, but I know eventually it will be cleared up. The hard part is going through the reward handler modules / database and figure out who got all their rewards, who got only some, who got none and who didn't claim yet - and then adjust the flags and database so no one is left out - or gets doubled up.
So there is a bit of a traffic jam for rewards, but the system will continue to work on granting those.
Could some of you restart again and let me know if you have now received them? Thank you!
Just tried again, have not received them. I'll keep trying periodically.
just got back from picking up my daughter from work logged into game and still now rewards, i think I was at 1880, should have taken a screenshot, still got nothing
Update:
- the traffic jam that affected event rewards distribution has resolved pretty quickly.
- we are aware that players who attempted to claim their rewards while the issue was ongoing, are currently unable to claim them
- we are working on potential solutions for those players.
This will be a long process, so we might not have a solution by the end of day.
I will update this thread once I know more.
Our apologies, and thank you for your patience.
I can say I am one of those, I got a screen for awards showing 4x parris time 4, and 3x parris x3 and other stuff but none of it actually rewarded, several restarts and nothing.
At what point should we submit a CS ticket though? I mean, we need time to get the Event crew leveled for this weeks event, and sometimes it takes a few days for CS to respond...?
"We have confirmed that the actual ranks of these players are still in the system, and are working on a way to re-deliver those rewards to the group of players who has not yet received them. We ask for your patience, as this process will not be completed until tomorrow."
What is meant by 'tomorrow'? I am nine hours into tomorrow and still have received no rewards. Will they arrive before the next event, the only event Linnus is likely to be useful in?
"We have confirmed that the actual ranks of these players are still in the system, and are working on a way to re-deliver those rewards to the group of players who has not yet received them. We ask for your patience, as this process will not be completed until tomorrow."
What is meant by 'tomorrow'? I am nine hours into tomorrow and still have received no rewards. Will they arrive before the next event, the only event Linnus is likely to be useful in?
its 7:35 cst here and still no rewards. my cs ticket was like we fixed it the rewards should be rewarded. Oh well at this point it would be easier if they just handed out one legendary citation, 4 honorable citations, and 3 rare citations.
They work in New York, and probably started an hour ago, and they are working from home still. We rarely hear from Shan prior to 9 AM in New York. I would assume that something will be done by Noon in New York, that seems to be the time things get done.
Please be patient. As a systems engineer myself, sometimes you have to dig through a lot of data and/or code to figure out what went wrong, how to fix it, and how to stop it from happening again. With different people experiencing different results (no rewards, partial or all) that makes it all the more complex in trying to get this cleaned up. I am sure that they will straighten it out, and most likely toss in a little extra for good measure.
We are making progress but it is not a small thing.
The goal is to correct this for those affected today.
Yeah, I was thinking this would be an especially weird bug, as we have had dozens of events without this happen, and this was a repeat, so...what could have happened?
The wait should not be too long anymore.
The goal is to make missed rewards claimable again for the affected players.
I will let you know once this is done!
Players affected should now be able to claim their rewards.
You might need to restart.
Thank you for your patience while we were working on a solution for this.
Got the event portal back and 1000 crons in my mailbox. Squadron rewards didn't show up, only ranked rewards, but squadron rewards amount to peanuts anyways. Thank you Shan.
Sorry about the squadron rewards, there was quite a lot to untangle to make this work
And yes, the next steps is to apply preventive measures to avoid this kind of situation.
I have received my personal rank rewards. I also didn't see squadron rewards in my "event complete" flow, but I also don't care about them (even if they weren't correctly awarded the first time).
As a developer, I think rerunning the "event complete" path was quite an elegant way of handling it.
As with everyone else, I did claim my event rewards, and thank you for the 1K chrons. I didn't get the squadron rewards, but that's only some replicator fuel, so not a big deal. Glad you were able to get everything back to normal - must have been a little hairy there for a while. K'Plah!
I am still short at least 1 portal pull; I finished in the 700s but received either 3 or 4 premium portal pulls instead of the usual 5. I have sent in a follow-up ticket.
Customer Support has confirmed that I am short 2 pulls, but the generic fix they applied to everyone was not, for whatever reason, able to fix my shortfall. Hopefully, they can work it out. I also have not received the apology chrons.
Some folks received Duplicate rewards.. Including Linnis.
Seriously?
A member of my fleet did. They had no issue collecting rewards and received a message with another set of the same rewards. I've seen their fused 2/5 Linnis.
Comments
Thanks for the update
It's only my opinion but....
Hey, Shan, thanks for the update. I'll check later / tomorrow, but I know eventually it will be cleared up. The hard part is going through the reward handler modules / database and figure out who got all their rewards, who got only some, who got none and who didn't claim yet - and then adjust the flags and database so no one is left out - or gets doubled up.
Take your time, this might require some finesse.
just got back from picking up my daughter from work logged into game and still now rewards, i think I was at 1880, should have taken a screenshot, still got nothing
I can say I am one of those, I got a screen for awards showing 4x parris time 4, and 3x parris x3 and other stuff but none of it actually rewarded, several restarts and nothing.
Besides nothing a second copy of the legendary wouldn't sort... nudge nudge wink wink.
What is meant by 'tomorrow'? I am nine hours into tomorrow and still have received no rewards. Will they arrive before the next event, the only event Linnus is likely to be useful in?
its 7:35 cst here and still no rewards. my cs ticket was like we fixed it the rewards should be rewarded. Oh well at this point it would be easier if they just handed out one legendary citation, 4 honorable citations, and 3 rare citations.
Once I know more, I will let you know.
Just don't forget us in the UK.
It's only my opinion but....
The goal is to correct this for those affected today.
Yeah, I was thinking this would be an especially weird bug, as we have had dozens of events without this happen, and this was a repeat, so...what could have happened?
The goal is to make missed rewards claimable again for the affected players.
I will let you know once this is done!
Players affected should now be able to claim their rewards.
You might need to restart.
Thank you for your patience while we were working on a solution for this.
Got the event portal back and 1000 crons in my mailbox. Squadron rewards didn't show up, only ranked rewards, but squadron rewards amount to peanuts anyways. Thank you Shan.
And yes, the next steps is to apply preventive measures to avoid this kind of situation.
As a developer, I think rerunning the "event complete" path was quite an elegant way of handling it.
Seriously?
A member of my fleet did. They had no issue collecting rewards and received a message with another set of the same rewards. I've seen their fused 2/5 Linnis.