Same problem here. I can log in by actually going through Facebook on my computer. Doesn't work well but I can at least launch shuttles until they fix it.
The fix does indeed work, game booted up right away after following those instructions. We’ll see what other effects it might have but I am happy so far. Thanks for sharing!
It’s fixed after roughly 3 hours (on iPhone). That’s a painfully long outage during an event with a popular reward character. And during the fierce scramble for the new gauntlet character. Since it only affected iOS, what compensation will fix this?
Seems like they need to raise the 1/5 reward threshold like they did when they gave the unfair advantage to PC players in a Skirmish earlier this year. That would cover the event, at least. Then maybe something else for people who have been burning resources hard in the gauntlet but missed a refresh cycle due to this outage.
Facebook has confirmed that they have resolved the issue.
I am sorry for the negative impact this had on some of you.
Please note that there will be no general compensation for this.
And why is that? A voyage revival token should have been the least to compensate. I understand that this was not TP's fault but FB is your partner, not the players'. This leaves a bad taste in the mouth.
Wir, die Mirror Tribbles [MiT] haben freie Plätze zu vergeben. Kein Zwang und kein Stress, dafür aber Spaß, Discord und eine nette, hilfsbereite Gemeinschaft, incl. voll ausgebauter Starbase und täglich 700 ISM.
I don’t want to add to the noise (not complaining, etc), but I’m genuinely curious how Facebook’s issue caused a problem with the game I only play on my iPhone.
I don’t use Facebook at all. Never have. Never downloaded the app in any form.
Comments
Restart device - no change
Wifi only - no change
Mobile data only - no change
Rebooting iDevices and reinstalling app doesn't help.
https://www.theverge.com/2020/7/10/21319784
https://downdetector.com/
https://www.theverge.com/21319817/facebook-ios-sdk-bug-fix-spotify-pinterest-tinder-crash-iphone-ios
We are keeping an eye out for an update on their end.
The fix does indeed work, game booted up right away after following those instructions. We’ll see what other effects it might have but I am happy so far. Thanks for sharing!
Seems like they need to raise the 1/5 reward threshold like they did when they gave the unfair advantage to PC players in a Skirmish earlier this year. That would cover the event, at least. Then maybe something else for people who have been burning resources hard in the gauntlet but missed a refresh cycle due to this outage.
I am sorry for the negative impact this had on some of you.
Please note that there will be no general compensation for this.
Please Shan .... there are many of us who have had the problem without using Faceboock. The problem has been between TP and Apple.
This was not a Facebook issue. I’m playing using your regular iOS client. This impacted both my event rank and my gauntlet rank.
I don’t use Facebook at all. Never have. Never downloaded the app in any form.
However please do know that it was indeed an outage on Facebook's side.
And yes it affected players even if they didn't use FB as a log in.