An Unknown Error Has Occurred (unable to connect) [Solved, read Edit 2]
<TGE> Darxide
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Is anyone else unable to login? I don't see any posts yet so this is concerning. This is happening to me on iOS, Android, and Steam. We're less than an hour away from the event start and I've been unable to login for the past hour. This isn't good.
Edit: Also the Facebook version. So that's every available version of the game that hangs at the loading screen.
Edit 2: I had to turn on my VPN to get it to work. Some kind of network issues. If you have this problem then you'll need to use a VPN as well until it sorts itself out.
Final Edit: If you use your phone you can try turning off WiFi and going with cellular data. Just be careful if you have a datacap.
Edit: Also the Facebook version. So that's every available version of the game that hangs at the loading screen.
Edit 2: I had to turn on my VPN to get it to work. Some kind of network issues. If you have this problem then you'll need to use a VPN as well until it sorts itself out.
Final Edit: If you use your phone you can try turning off WiFi and going with cellular data. Just be careful if you have a datacap.
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Seems like. I turned on my VPN and set myself to LA (I live in Texas) and it works on Steam and Facebook. Haven't tried it on my iPad or Android phone, yet, but I assume it will work.
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It's only my opinion but....
It’s not their job to make sure the entirety of the Internet is running. If the issue was limited to their own servers, you would have a fantastic point...but that doesn’t seem to be the case today.
Actually it is. My connection is fine, but the game is hanging up....or you can call it lagging
The phone with my vip0 account is logged in and running fine.
So it's not the connection alone
I did contact player support and never heard back. Very frustrating.
- there is more to internet connectivity than just the health of your connection.
- player support is dealing with a lot of tickets, delays are to be expected
- please keep the reports in Engineering Room and provide information about your device, and a screenshot of where the game stops loading.
Thank you!
I have my DB account linked so I didn't have to replay anything, it just started working again.