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An Unknown Error Has Occurred (unable to connect) [Solved, read Edit 2]

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  • TP this is stupid, there is a serious issue with the event. You have one job to do and omg you cannot even handle that?

    It’s not their job to make sure the entirety of the Internet is running. If the issue was limited to their own servers, you would have a fantastic point...but that doesn’t seem to be the case today.

    It is nothing to do with 'the entirety of the internet'. Uninstalling and reinstalling works so clearly their server or coding is at fault. Do you work for 'them'?
  • Thanks Coomer, I'm going to try that, since I haven't been able to play on my phone today yet
  • Dirk GundersonDirk Gunderson ✭✭✭✭✭
    TP this is stupid, there is a serious issue with the event. You have one job to do and omg you cannot even handle that?

    It’s not their job to make sure the entirety of the Internet is running. If the issue was limited to their own servers, you would have a fantastic point...but that doesn’t seem to be the case today.

    It is nothing to do with 'the entirety of the internet'. Uninstalling and reinstalling works so clearly their server or coding is at fault. Do you work for 'them'?

    If uninstalling and reinstalling the game actually fixed this problem, then it wouldn’t be an Internet outage error after all...but I don’t recall seeing anyone solve the problem that way. VPN-ing to a different location did, however, and not all players were affected, which support an Internet outage theory.

    Also: no I do not work for them, I just don’t think going “REEEEEEE TP HATES ALL THE PLAYERS” is a reasonable first step to take when a problem comes up. Figuring out why some people are down, whether it’s a geographic thing, a platform thing, a bug, or a server problem, is much more productive.
  • Other than a brief hiccup at event start yesterday the game had worked fine for me. Until about 5 hours ago, when I also started getting the remote server error.
    Good thing, too. I was feeling left out.
  • ShanShan ✭✭✭✭✭
    For google play there is currently a new version of 7.6.0 available, it contains analytic tools that will hopefully help us identify the cause of various issues.
  • TP this is stupid, there is a serious issue with the event. You have one job to do and omg you cannot even handle that?

    It’s not their job to make sure the entirety of the Internet is running. If the issue was limited to their own servers, you would have a fantastic point...but that doesn’t seem to be the case today.

    It is nothing to do with 'the entirety of the internet'. Uninstalling and reinstalling works so clearly their server or coding is at fault. Do you work for 'them'?

    If uninstalling and reinstalling the game actually fixed this problem, then it wouldn’t be an Internet outage error after all...but I don’t recall seeing anyone solve the problem that way.

    Uninstalling and reinstalling is what Coomer recommended as it worked for him. It also worked for me, so your recollection is also subjective.

  • ShanShan ✭✭✭✭✭
    For the specific google play client log in issue:

    Good news/bad news situation

    Good news: We believe we've found a fix for this specific issue, and we have a new client waiting to be released.

    Bad news: It is currently in review and waiting for Google approval and we do not know how long that could take.


  • ShanShan ✭✭✭✭✭
    The new google play client is now available!
  • CalhounCalhoun ✭✭✭✭✭
    I'm having the same issue; only able to get through on 4G. This seems to be happening a lot lately.
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