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Google Play Can't login - server issues

[RotP] Amadeus[RotP] Amadeus ✭✭
edited September 2020 in Engineering Room
Hi,

Can't login into the game. Something about server issue. I'm on Android UK. Tried to switch between mobile network and WIFI. Nothing. Super annoying when your event shuttles are waiting.
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    [RotP] Amadeus[RotP] Amadeus ✭✭
    3tdelqnoqcu8.png
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    Mr.QMr.Q ✭✭
    Same here!

    h2x5jepej6ad.png
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    SargantillaSargantilla ✭✭
    Same here, still not fixed
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    /SSR/ Tichy/SSR/ Tichy ✭✭✭
    edited September 2020
    Couldn't login on my main while the phone with my vip0 account was still logged in and running.

    2v0ecd1dbuj1.jpg

    Uninstalled the game, installed and besides the game switching back to phone language same error

    wrona4tkrnw2.jpg

    Seems the kobayashi maru can't be solved
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    SargantillaSargantilla ✭✭
    Still can't log in, it's been 8 hours already :/
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    guest_680066280124417guest_680066280124417 ✭
    edited September 2020
    I have the same issue. I can't login with my Samsung S9. But my Fire-Tablet with installed googlestore i have no problems. 8 am was the last time when i sucessfully login with my mobile.
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    ShanShan ✭✭✭✭✭
    We are aware that is affecting some of our players, we are looking into it as fast as we can.
    If you have a computer there are alternatives platform that you can try.
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    Whatever11235Whatever11235 ✭
    edited September 2020
    Same here. Android latest version.
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    [Deleted User][Deleted User] ✭
    🙄
    Another shuttle event ruined.
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    [Deleted User][Deleted User] ✭
    Okay, so the advice of another player I uninstalled and reinstalled and can now get back in. (So it is clearly a 'game fault' not an 'internet fault' as claimed elsewhere)

    Two questions.
    1. How often will I need to use this solution because it will get old very quickly.
    2. Will we receive blanket compensation or should I put in a ticket for the lost Voyage etc?

    Many thanks.
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    Mr.QMr.Q ✭✭
    edited September 2020
    Guys. If you have a PC/laptop and an FB account, play it there. It working well! Don't use the Gameroom. Play it directly on FB.
    https://apps.facebook.com/sttimelines/
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    [Deleted User][Deleted User] ✭
    I don't see why I should have to create an evilbook account and give all my data to Zuckerberg just to play a mobile game.
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    Whatever11235Whatever11235 ✭
    [CH] OsirisSonOfGeb wrote: »
    I don't see why I should have to create an evilbook account and give all my data to Zuckerberg just to play a mobile game.

    Or steam or whatever.

    TP, just please rollback android/ios version too since that is the reason other versions are working.
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    ShanShan ✭✭✭✭✭
    edited September 2020
    7.6 is not on iOS yet and rollbacks are not necessarily possible on mobile clients.

    For google play there is currently a new version of 7.6.0 available, it contains analytic tools that will hopefully help us identify the cause of various issues.
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    SargantillaSargantilla ✭✭
    Thanks Shan, I've installed the tool, hope it helps to fix this soon. I haven't been able to play on my android all day today
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    John Luck PikkardJohn Luck Pikkard ✭✭✭✭
    Sargantilla wrote: »
    Thanks Shan, I've installed the tool, hope it helps to fix this soon. I haven't been able to play on my android all day today

    Same here, installed the new version but still can't access the game. Hope the diagnostic tool works.
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    guest_1039626892005381guest_1039626892005381 ✭
    Same Problem here. How do i contact support from outside the game? Can i open a ticket here somewhere?
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    ShanShan ✭✭✭✭✭
    guest_1039626892005381 wrote: »
    Same Problem here. How do i contact support from outside the game? Can i open a ticket here somewhere?

    If you click on SUPPORT at the bottom of this page, you will be directed to our Support Portal.
    There you will be able to submit a ticket :)
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    guest_1039626892005381guest_1039626892005381 ✭
    7dltm98c1cs2.png
    No Support button at the bottom of the page for me.
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    ShanShan ✭✭✭✭✭
    Doh, it is not on the mobile version - grr
    Here's the link, I hope it will work for you: https://startrektimelines.zendesk.com/hc/en-us/
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    ShanShan ✭✭✭✭✭
    OK so good news/bad news situation

    Good news: We believe we've found a fix for this specific issue, and we have a new client waiting to be released.

    Bad news: It is currently in review and waiting for Google approval and we do not know how long that could take.
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    Whatever11235Whatever11235 ✭
    So in the meantime? Do we all open support tickets for this issue?
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    ShanShan ✭✭✭✭✭
    If your account is properly registered with:
    - an email address/password and you know these credentials
    or
    - your facebook profile

    You can try to remove the app and do a fresh install.

    If you will need a resolution from PS for a failed Voyage or any other negative impact, yes submit a ticket.
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    ShanShan ✭✭✭✭✭
    The new google play client is now available!
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    SargantillaSargantilla ✭✭
    It's working fine now, thanks!
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    Mr.QMr.Q ✭✭
    Shan wrote: »
    The new google play client is now available!

    Working again! TYSM! :)
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    ShanShan ✭✭✭✭✭
    Thank you for reporting back!
    I am very glad you are back in the game :)
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    guest_672183935873024guest_672183935873024 ✭
    edited September 2020
    Hello, i was trying to do fresh instalment with 7.6.0 version, and i got the same issue now (like on srceen shots above). After removing game, and downloading new from google play i see now that whole game is using only 114 mb of space. I was trying to reboot my phone, unnistalig/reeboting/instalig/rebooting diffrent combinations but im stuck on kobayashi maru immediately after game is checking with my proggreses in google games

    phone is SM-G39F
    android is 9
    system core is 3.18.91-16207451
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    Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    A fleet mate of mine has the exact same issue. Stuck on the log in screen with the error message pop up. Android as well.
    •SSR Delta Flyers•
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    ShanShan ✭✭✭✭✭
    So this is happening after having downloaded the very last version of the game on Google Play?
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