@Sisko's Self-Sealing Stembolaya [FF] I (and others) have been where you are. Best of luck with CS - which is pretty much the only option you have right now.
I too was distraught - mine failed at 69 hrs 52 min - not the "frozen dilemma" bug, but rather the "unable to extend" bug, but the concept is the same. One more extension would have gotten me the last 2 dilemmas. CS recalled the voyage, gave me a random 4* card as compensation (maybe also a voyage token?) and that was it. They didn't care that McCoy was one of the last 2 dilemmas and that I absolutely would have earned him. They didn't care about the time and resource management involved in preparing for the undertaking. It didn't matter that I did nothing wrong.
After that experience, I vowed to never attempt another extra-long voyage. I don't expect that I'll ever get Worf, but until these bugs are resolved, that's just the way it'll have to be. (I did eventually get McCoy on a routine voyage, so I guess there's hope for Worf someday too.)
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I too was distraught - mine failed at 69 hrs 52 min - not the "frozen dilemma" bug, but rather the "unable to extend" bug, but the concept is the same. One more extension would have gotten me the last 2 dilemmas. CS recalled the voyage, gave me a random 4* card as compensation (maybe also a voyage token?) and that was it. They didn't care that McCoy was one of the last 2 dilemmas and that I absolutely would have earned him. They didn't care about the time and resource management involved in preparing for the undertaking. It didn't matter that I did nothing wrong.
After that experience, I vowed to never attempt another extra-long voyage. I don't expect that I'll ever get Worf, but until these bugs are resolved, that's just the way it'll have to be. (I did eventually get McCoy on a routine voyage, so I guess there's hope for Worf someday too.)