Recaps are wrong price

KPan [ISA]

[SSR] GTMET

@Shan is this a mistake or have you jacked up the price of the recap packs?

Travis S McClain

*sharpens pitchfork, prepares torch*

ReginoldJudd

*taps pen nervously waiting*

[SSR] GTMET

Seriously, if they are going to change the price, at least let us know before now so we can plan if we wanted to buy some specific packs during the event!

KPan [ISA]

Again, I am sure this is a mistake.
But... since there hasn't been any word, and the packs are still up, I am getting worried.
I can't help but worry that this is just... trying something new, since there is the addition of the extra Gold (Quark) and the added incentive of the new collection to justify the cost difference.
No pitchfork, but I would seriously not buy a single pack to ensure the data showed it was a poor move.

robownage

Super glad I pushed extra hard in this week's event to make sure I had enough dilithium to buy an extra pack.

TP do better!! ~Colli~ (PoF)

They just disappeared from time portal for me, probably so TP could correct them

WaldoMag

Dam, I just bought 2 was wondering why they were taken down now I know.
1st pack was Kirk

*Nomad* {PoF}

They will fix them, long time players know there is no QA/QC department, these mistakes have been happening for 5 years. It will get fixed in a bit and happen again in a couple months - rinse repeat - so no need for pitchforks today

DScottHewitt

robownage wrote: »

Super glad I pushed extra hard in this week's event to make sure I had enough dilithium to buy an extra pack.

Hopefully they are going to address the Tuesday Pack, as well. Kuky's not in the Vault.....

Myimaginary

I bought 5 before the pack disappeared and I didn't even notice the price but felt something was off 🙃.

Shan

Seen this thread, discussing it with the team!
Update will follow.

ReginoldJudd

*Nomad* {PoF} wrote: »

They will fix them, long time players know there is no QA/QC department, these mistakes have been happening for 5 years. It will get fixed in a bit and happen again in a couple months - rinse repeat - so no need for pitchforks today

I've been here since one month shy of the beginning of the game... I still expect them to go back to 650 dil at any moment because I remember when they used to be SUPER stingy..

KPan [ISA]

Shan wrote: »

Seen this thread, discussing it with the team!
Update will follow.

Thank you 😊

WaldoMag

@Shan what is going to be done about those of us that bought the pack, not realizing the price was wrong. I would gladly return what I got for a refund. Or will we be refunded the difference??

2packs one Tribble Kirk and one Tribble Sato

DScottHewitt

Shan wrote: »

Seen this thread, discussing it with the team!
Update will follow.

Thank you.

Shan

WaldoMag wrote: »

@Shan what is going to be done about those of us that bought the pack, not realizing the price was wrong. I would gladly return what I got for a refund. Or will we be refunded the difference??

2packs one Tribble Kirk and on Tribble Sato

I will let you know when I know

WaldoMag

I should of also thanked you @Shan for taking the pack down. I do not know if I would have realized until I spent all my dil.

KPan [ISA]

Packs are back. 390. Thanks @Shan

Shan

The packs will be made available again with the correct pricing this time.

For players having purchased at the incorrect price we're working on getting the list of players affected and will work on a solution to refund the Dilithium difference. It is a time consuming process but we are working on it - thank you for your patience!

Roykirk

Thank you, @Shan

WaldoMag

Thank you @Shan

(HGH)Apollo

Glad they fixed it and are refunding but idk why it happened in the first place.

Shan

The correction process has been done.
Affected players will see an increase in their Dilithium total.
You might need to restart

SILIK

I received the extra dilithium back. Thanks for the quick response.

WaldoMag

I received my 520 dil. Thanks @Shan

Myimaginary

Received my dilithium back. Thanks for sorting it so quickly.